John Mazurek | Page 8

Professional, Prompt, Reputable The service advisors are courteous, knowledgeable, and honest. They explain all of the services and charges in detail. They will not perform a service The service advisors are courteous, knowledgeable, and honest. They explain all of the services and charges in detail. They will not perform a service unless it is truly needed. The services are performed in a reasonable timeframe. The waiting area is very comfortable. Refreshments, snacks, and WiFi are provided. My vehicle is washed before the keys are returned to me. More

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Very Knowledgeable F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue F-150 had an electrical issue that was draining the battery. The truck had been returned to the factory and certified before I purchased. The issue continued until I took the truck to Fair Oaks where they diagnosed the problem and fixed it! More

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Always helpful and friendly. Fast service. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. I have always been treated kindly. Have always been given a great price. Sales and service dept. great to work with. John Kranovitch, the best. More

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Long time customer and proud loyal Ford owner of 3 vehicles Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies tot Very professional and excellent customer service at this dealership, especially in the service department - specifically, John Mazurek exemplifies total customer satisfaction and he goes out of his way and takes the time to explain fully the work performed on my vehicle(s) and recommends and points out other issues/problems (if any) that need to be addressed at a future date. John and all the service reps (Dave, Joe, Carlos, etc.) are totally professional and should be a model for other Ford dealerships to follow for complete, total customer satisfaction! More

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Great service The staff at Fair Oaks Ford is always professional and frendly. They are very efficient and get the repir done fast and at low cost. The staff at Fair Oaks Ford is always professional and frendly. They are very efficient and get the repir done fast and at low cost. More

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Once again, a terrific customer experience The service department at Fair Oaks Ford, Lincoln is first rate in every respect. I worked with John Mazurek this time and he was terrific. The work The service department at Fair Oaks Ford, Lincoln is first rate in every respect. I worked with John Mazurek this time and he was terrific. The work was done on time, as promised, and my car was washed. Everyone at Fair Oaks is friendly and always customer focused. More

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Always dependable and friendly From the moment you enter either the service area, or the main showroom, you get warm feeling that this is the place to be. The service people expl From the moment you enter either the service area, or the main showroom, you get warm feeling that this is the place to be. The service people explain clearly what is going on and the options that you have to choose from. The sales people wan to get you into a vehicle that is right of you and are willing to make it happen. What more could you ask of a dealership? More

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On Time and Accurate Service All of the members of the service support team and the mechanics at Fair Oaks Ford are friendly and provide outstanding and timely - accurate service. All of the members of the service support team and the mechanics at Fair Oaks Ford are friendly and provide outstanding and timely - accurate service. The Team is extremely trustworthy and do quality work. We have been a customer of this dealership, and only this dealership, since 1987. We have successfully referred friends, family, and co-workers who are equally as satisfied. Tom T More

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Always do a good job. Clear explanations of work needed Consistently do a great job with quick and courteous service. Seem to always fit the appointment to my schedule. Great explanation of the work requi Consistently do a great job with quick and courteous service. Seem to always fit the appointment to my schedule. Great explanation of the work required and the cost. More

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New 2014 F-150 Craig Holsman was able to find the exact model we were interested in. He gave us an out the door price that was right-on, no hidden surprises, we appr Craig Holsman was able to find the exact model we were interested in. He gave us an out the door price that was right-on, no hidden surprises, we appreciated that. Ryan helped close the deal when the vehicle actually arrived at the dealership. The service people were very fast and efficient, but the extra costs for the additional services offered made the bottom line seem almost out of reach. However, as they explained to us that the overall savings and the peace of mind we will more than pay for these services. Over the years my family has purchased 14 vehicles from Fair Oaks Ford, and we live closer to three other dealerships. This alone should confirm the trust and confidence we have in their sales and service department. They have always stood behind their work, and I have yet to be disappointed. More

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