John Mazza

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process. More

by MSIGBIENY Verified Customer Verified Customer

Report | Print

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice i oils bring it back there again. update to building was nice More

by FTREVISANI Verified Customer Verified Customer

Report | Print

Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. for the road and operating as you expect it to. More

by bmans25 Verified Customer Verified Customer

Report | Print

Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More

by LINDABARBERIO Verified Customer Verified Customer

Report | Print

I was pleased how fast the service was and how friendly the service was to try and help my situation. The results were satisfactory made me relieved.John Mazza was the reason the service was to try and help my situation. The results were satisfactory made me relieved.John Mazza was the reason More

by VANBJ Verified Customer Verified Customer

Report | Print

I've switched dealers for my maintenance to Dons Ford because of how quick and friendly the staff is. I decided to trade in my current vehicle for a new Ford and of course I went to Dons Ford! Josh was m because of how quick and friendly the staff is. I decided to trade in my current vehicle for a new Ford and of course I went to Dons Ford! Josh was my salesman and he made the process so seemless and easy. I highly recommend Josh and Dons Ford More

by STEPHHARDY_11 Verified Customer Verified Customer

Report | Print

In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More

by MATTGROSS Verified Customer Verified Customer

Report | Print

Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. vehicle.for me to drive.. More

by DEGNIJC Verified Customer Verified Customer

Report | Print

Scheduled apt for 12:30 ,for an inspection I got there 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , The 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , They need to inform customers of this prior to visits so alternative plans can be made. More

by kms Verified Customer Verified Customer

Report | Print

Always polite and friendly knows what he’s doing very helpful and very professional and efficient helpful and very professional and efficient More

by AMMEDIA3 Verified Customer Verified Customer

Report | Print