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Merchant Nissan

Troy, AL

4.8
362 Reviews

110 US-231 NORTH

Troy, AL

36081

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362 Reviews of Merchant Nissan

March 14, 2024

They are very friendly and respectful. When I called to set up an appointment I had no wait time..Thanks for your service. More

by ECROSSKEY1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenice Foster, Jeff Moon
March 09, 2024

Everyone was friendly, polite, and able to answer any question we had. They were able to complete the process very quickly. I would recommend this dealership. More

by MISTYGEORGE40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Hayden Brown
Mar 11, 2024 -

Merchant Nissan responded

Misty, Here at Merchant Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 03, 2024

I enjoy my experience for my services and the extra work done on my car. The advice given was easy to understand More

by KEYANNAHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenice Foster, Jeff Moon
Mar 03, 2024 -

Merchant Nissan responded

Thank you for choosing Merchant Nissan. Your feedback and rating mean a lot to us. We're glad Jenice, Jeff, and our team were able to help, and we hope to see you again!

March 01, 2024

this was a recall issue. I was pleased that the wait time was short. That is not usually the case when I have had the car serviced here. More

by TSMITH61
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenice Foster
Mar 01, 2024 -

Merchant Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 26, 2024

They were very accommodating! Service department is great to deal with! They made it very easy! More

by bdenison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenice Foster, Jeff Moon
Feb 26, 2024 -

Merchant Nissan responded

Thanks for sharing about your service experience with Merchant Nissan. We appreciate your business and hope to see you again soon!

February 20, 2024

I went in with the information of the car and price that I had seen online, along with downloaded information as well. The price was more on the car lot. I showed them the information and they honored the p More

by clarity.piranha-0u
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brady Hamrac
Feb 20, 2024 -

Merchant Nissan responded

Here at Merchant Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 09, 2024

Poor service. No sense of what customer service means. I've never been somewhere that didn't care how long they kept your car out how inconvenienced you are by the More

by ROSETKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenice Foster
Feb 13, 2024 -

Merchant Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sales Manager admin@merchantnissan.com

Feb 14, 2024 -

Merchant Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve.

January 16, 2024

The service dept is under new management and we are very pleased with the new changes.service and parts staff are the best in the buisness. More

by JEFFMOON7887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Kevin Henley, Stephaine Gibson, Jenice Foster, Sherri Plunkett, Jeff Moon, Richard Crouse, Carrie Singleton
Jan 16, 2024 -

Merchant Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Merchant Nissan, we look forward to having you as one of our valued customers for many more years to come!

January 11, 2024

Brady was very professional and diplomatic. He listened to our request to purchase and did not try to hard sell us on the vehicle we were interested in. He provided us a selling price and after More

by MJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Brady Hamrac
Jan 11, 2024 -

Merchant Nissan responded

Here at Merchant Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! MJ, we are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 11, 2024

I drive to Troy to have my car serviced rather than Montgomery because they are so much better! More

by DRUSSELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenice Foster
Jan 11, 2024 -

Merchant Nissan responded

We are very happy to hear Jenice provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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