John Medelez

Excellent customer service! John Medelez was super helpful and made sure my mom and I had all of our questions answered and ensured we had the best customer experience. I highly John Medelez was super helpful and made sure my mom and I had all of our questions answered and ensured we had the best customer experience. I highly recommend Hill Country Honda for anyone who is looking for a new or used vehicle! More

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I so badly wanted to leave a good review, but sadly I cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships own cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships ownership for 15 days. The car was well kept, but reeked of cigarette smoke and was also under a stop sale. I really did like the vehicle as it was what I was looking for. Before I went on to ask about pricing details, I asked if they would be able to get the odor out. To which the salesman responded with "absolutely." So I signed the paperwork and bought the vehicle. Because it was under a stop sale I couldn't take it home. 2 weeks later I get a call to pick up the vehicle because it's ready! So exciting! Except for when I picked it up, the smoke odor was so strong. I drove back and told him and he changed the cabin filter, which was DISGUSTING, and gave me a car freshener. For 2 days I tried my hardest to get the smoke smell out, but failed. I took it back up to the dealership and said I can't breathe in this car my allergies are going crazy. To which he responded "I tried my best." That was not what we agreed on! You said you would get the smoke out. Then he gave me advice to spend hundreds of dollars at a detailer to try... I just spent thousands of dollars because you said you would get the smell out. I tried calling management and have yet to receive a call back. Very disappointed with this dealership. They are not men of their word sadly and have low integrity. Beware when you shop here. More

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I just purchased my new Honda Ridgeline this past Friday. Two months ago, we purchased a CR-V for my wife. I want to give the biggest kudos to the dealership, management, and sales staff. I worked in the car Two months ago, we purchased a CR-V for my wife. I want to give the biggest kudos to the dealership, management, and sales staff. I worked in the car business after retiring from the US Army for five years, so I have lots of knowledge on the business. I have to say I was very impressed with the whole process. Danny the Sales Manager worked both of my deals and was very fair and upfront on what he would sell their vehicle for and what they would give for our trades. Ray in finance was very friendly and made the process smooth. John Medelez was my salesman on this deal and assisted on the last one. John is a senior sales consultant. Very knowledgeable on the Honda product. Please ask for him when you visit the dealership. More

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Very good people they help us what kind of car we wanted and a better payment and a better payment More

by Joemercado76 Verified Customer Verified Customer

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Had a great experience researching and purchasing my new vehicle. The dealership was fair, friendly and informative . vehicle. The dealership was fair, friendly and informative . More

by ALAN.BUSH Verified Customer Verified Customer

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I voiced my concerns with the safety of my car for my family and they went above and beyond family and they went above and beyond More

by aimeegarcia070389 Verified Customer Verified Customer

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The dealership was beyond professional. Dealing with John Medelez and the financing team was nothing short of a dream. It was seamless and very informative. Will definitely recommend Hill C Dealing with John Medelez and the financing team was nothing short of a dream. It was seamless and very informative. Will definitely recommend Hill Country to friends and family. More

by Dnata.leighton Verified Customer Verified Customer

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I walked in looking for a 2020 Honda Accord and Lee saw me in the parking lot browsing. He came over and showed me all the preowned cars and the new. I ended up going with the 2024 Accord in the show room. me in the parking lot browsing. He came over and showed me all the preowned cars and the new. I ended up going with the 2024 Accord in the show room. Lee was very very good. Wish I could give him 6 stars out of 5. The whole dealership was very nice and thorough. Can’t recommend this dealership enough! More

by Addison Hicken Verified Customer Verified Customer

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Easy to deal with. Streamlined process I enjoyed working with John. He was quick and efficient and we were able to make a deal quickly. Streamlined process I enjoyed working with John. He was quick and efficient and we were able to make a deal quickly. More

by Silbersp Verified Customer Verified Customer

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Great customer service, attention to detail, attentive to what I wanted in a car and helped me get into a car within hours. The team took the time to listen to concerns, patiently answered my questions and what I wanted in a car and helped me get into a car within hours. The team took the time to listen to concerns, patiently answered my questions and treated me like I was the only customer. The department hand offs were smooth and easy and the culture at the dealership is friendly and welcoming. More

by LETI.MALDONADO Verified Customer Verified Customer

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