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John Mefferd
John Mefferd at Marin County Ford

John Mefferd | Page 2

Service Manager

Marin County Ford

6995 Redwood Blvd
Novato, CA 94945

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4.3
75 Reviews
4.3

75 Reviews

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75 Reviews of John Mefferd

June 15, 2026

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Employee Rating

Extremely friendly, knowledgeable and overall a very genuine service department. Service was quick and hassle-free More

by KEVIN00BRYAN
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Recommend Dealer
Yes
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Jun 16, 2026

Marin County Ford responded

We’re grateful for your kind words about our friendly and knowledgeable service department. John and our team are glad the prompt and smooth experience met your expectations. Thank you for trusting us with your Ford Bronco. John Preston General Manager john.preston@marincountyford.com

June 14, 2026

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Luis is always 1st class. Professional, friendly and always helpful. This is why I have purchased several cars at Marin Ford and a truck for my son since 1985. More

by NELSON7773
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Recommend Dealer
Yes

Other Employees Tagged: Luis Carillo, not John. 5 stars!!

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Jun 14, 2026

Marin County Ford responded

Wow, your loyalty since 1985 means a lot to us. We’re thrilled to hear our team has been professional, friendly, and helpful through all your Ford purchases. Thank you for choosing us time and again. John Preston General Manager john.preston@marincountyford.com

June 03, 2026

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Excellent customer service. Sent me several reminders before the service. Gave me a ride in town. Most appreciated. More

by sholeman
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Recommend Dealer
Yes
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Jun 03, 2026

Marin County Ford responded

Our team is thrilled the reminders kept you informed and that the ride in town provided added convenience during your service. Thank you for trusting us with your Ford Ranger. John Preston General Manager john.preston@marincountyford.com

June 01, 2026

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Easy to get an appointment and the car was finished before expected. Everyone was efficient and pleasant. More

by klmhmcl
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Recommend Dealer
Yes
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Jun 01, 2026

Marin County Ford responded

Scheduling your service for your Ford Explorer was a breeze, and we’re thrilled it was completed ahead of schedule. John will be pleased to hear you found everyone efficient and pleasant. Thank you for the 5-star review! John Preston General Manager john.preston@marincountyford.com

May 26, 2026

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The technicians here are friendly but every time we bring our vehicle here we leave disappointed. This time we asked them to diagnose why the right steering wheel buttons weren't working correctly. We told t More

by CAMERONBAIRD
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Recommend Dealer
No
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May 30, 2026

Marin County Ford responded

We're sorry to hear about your experience, Cameron, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. John Preston General Manager john.preston@marincountyford.com

May 19, 2026

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Good service friendly staff Recommend marin county Ford for every service car assistance thank you guys at Marin County Ford More

by mmonchez707
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Recommend Dealer
Yes

Other Employees Tagged: John Preston, Bill Vreeland, Choy Saechao, Glenn Ross , Jason Rossetti at parts department is a parts manager

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May 19, 2026

Marin County Ford responded

We appreciate you sharing your positive experience with our service team on your Honda HR-V. It’s great to know our friendly staff made everything run smoothly. John will be pleased to hear your recommendation. John Preston General Manager john.preston@marincountyford.com

May 02, 2026

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Accommodating and timely repairs they even set me up with a needed loaner. Highly recommended. More

by KAUAITODD
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Recommend Dealer
Yes
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May 02, 2026

Marin County Ford responded

We appreciate you taking the time to share your experience. It’s great to know we could provide accommodating, timely repairs and set you up with a loaner Ford Escape. Thank you for recommending us. John Preston General Manager john.preston@marincountyford.com

April 11, 2026

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Service department is horrible. I’ve had trouble getting them to repair my vehicle on two occasions. More

by tak0000
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Recommend Dealer
No
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Apr 16, 2026

Marin County Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Preston General Manager john.preston@marincountyford.com

April 07, 2026

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I’m glad I have Marin County Ford at my disposal. They do a fantastic job and on time appreciate the service team. They really work pretty hard. More

by mefferd1
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Recommend Dealer
Yes
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Apr 07, 2026

Marin County Ford responded

Thank you for entrusting us with your Ford Escape. We’re glad our service team could complete everything promptly and deliver solid results. John and the team appreciate your feedback and look forward to assisting you again. John Preston General Manager john.preston@marincountyford.com

April 02, 2026

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Staff is welcoming at the door as well as professional and thorough. Services are explained and always taken care of More

by petecurlee
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Recommend Dealer
Yes

Other Employees Tagged: John Preston, Bill Vreeland, Choy Saechao, Glenn Ross, Angelo Aspillaga

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Apr 02, 2026

Marin County Ford responded

It’s wonderful to hear our team provided such a welcoming and professional visit. We’re glad the service details and thorough care for your Ford hit the mark. Angelo looks forward to helping you again. John Preston General Manager john.preston@marincountyford.com

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