John Nicholson | Page 16

While traveling back to Michigan, pulling our camper, our 2006 Toyota Tundra developed excessive road noise. Panama City Toyota was the nearest dealership so we stopped to see "if we had a problem". Guess 2006 Toyota Tundra developed excessive road noise. Panama City Toyota was the nearest dealership so we stopped to see "if we had a problem". Guess what, a $5200.00 estimate of repairs had us in a really hard place to be. We were 1,000 miles from home, in a strange city, strange dealership with major repairs recommended. Since the rear end of this truck had been totally replaced ONLY 28,000 miles before at a Toyota dealership in Michigan it did not seem that we would be well served to repair it again at 108,000 miles. And, being assured that this was not "usual" did not help. Ke!vin Wiese was totally helpful. A very pleasant young man. He gets a 10!!! He introduced us to John Nicholson, a very experienced and congenial salesman. John was very helpful trying to find us another vehicle which had to be a truck capable of pulling our camper. Our wish was for a truck the same blue, with the disappearing rear window, and 4 doors. The nearest was in Jacksonville, FL, at least a day away. We settled for a "spruce metallic" green double cab. It was in stock and we could leave the dealership with it that day. It was not the same color, it did not have the disappearing rear window and it was the smaller back seat area (that was a tradeoff to keep the bed size). From that point everything was put in fast motion. Although we said we needed a payment amount before we finally deceided we didn't get that figure until just before we signed the papers. This is the only part of the deal that I look back at unhappily. I guess it's my own fault as I allowed us to be "handled" through the process. John did call the next day to find out how we were doing. Anyone who pays sticker price deserves what they got!!! John rates a 9!! Finance man Robert Hernandez was efficient and knew his job but could use a little more "patience" with his customers!!! I would have given him a 8.5 before this morning when I called to find out where our paperwork was. I had spoken to John earlier and he assured me all I had to do was go to our local Secretary of State office to plate our vehicle. When they had no paper work (and we had traveled 40 miles one way!!) I called for John but he wasn't in, I than asked for Robert. To say he was short, abrupt and acted like I was wasting HIS time would be an understatement. If it weren't for a young lady by the name of Alex I would be giving really low marks right now!!! Robert you now get a 7 -- don't ever forget the "aftercare"!!!! It's what brings the customers back as much as anything else!!! I am going to finish with "thumbs up " to the dealership and all other personnel we encountered while there. I have never seen such a welcoming dealership in my life. Where else can you get free doughnuts in the morning, subs for lunch, a great lounge area and so many clean, happy employees!!!! The whole place was spotless and that says a lot about the care your vehicle is going to receive!!! Still wish the truck was blue though!!!! Maybe next time!! More

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I have bought from Panama City Toyota before. The people there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look a there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look at a car that I saw online and I bought it today. I have recommended this dealership to many people I know, as I am very proud of them. When your in Panama City, Fla the next time and looking for a vehicle why not check them out. All I am is a very happy customer! More

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I recently purchased a 2012 Toyota Sienna LE (color - Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and finalized the deal on 9/18/2012 around 4:30 pm at $29,600 sale price plus tax and tag. They called us back saying car would be available on Monday (9/24/2012). When we went there around 4:30 pm on Monday they started saying they assumed that we would be paying cash, which was never discussed over the phone. We had only asked about the sale price plus tax and tag, now they say the price was $33,000. Then they started bringing papers with different quotes numerous times. It was very frustrating. We asked about financing at 0% for 48 months or 0.9% for 60 months but they said we were not eligible for this, even if Toyota Corp. offered it. They said for this price they could not give us this financing offer. Since we had driven one and half hours with two children (one six years and the other 10 months old), we thought OK we'd give them $50 more to finalize it at $29,650 and made the deal at 29,650+Tax Tag and tile. They kept coming and going a number of times with additional paperwork. Finally, we signed the papers at 9:00 pm and drove back arriving at the house around 11:30 pm. During the next couple of days, we did not get chance to review the paperwork on the van as our daughters were running fevers. We reviewed the paperwork about 9/30/2012 and saw that they have charged us -$ 690 in dealership fees. Dealership fees were not discussed earlier and we were not told by the salesman, to whom we spoke, that these charges would be in addition to the sales price plus tax and title. On Monday October 1st, I called the salesman and asked him about the dealership fees and he said this is the way they make a profit. I asked him to return that amount but he said he was not going to give us even a penny. I told him I was going to return the van and he said we were most welcome to trade it. This was a disgusting and unprofessional manner of dealing with the public. We finalized the deal at sales price of $29,650, which should have included the dealer fees, as I was told the only other cost would be for tax and title. It seems that the sales agent of Panama City Toyota Scion was concealing the information. More

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John and Garrett were both showed detailed interest in trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the d trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the details and was superb! I felt like I could call him anytime and to answer questions etc. Great! More

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John Nicholson made the purchase of our new 2013 Scion a pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convinc pleasant experience. Very helpful and skilled in recommending the right options for us. Had all the right answers. Very helpful and convincing and made it a nice deal More

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Mr. Nicholson was very thorough in explaining the features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask fo features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask for him for our next vehicle purchase. The dealership is very accomodating. More

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Very friendly crew and ready to help. Making the experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for. More

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Straight foward, no nonsense deal. I had shopped around for a vehicle for nearly a month and no local dealers in FWB, Fl could seal a deal...In fact one dealership lost my business over $250. I called John for a vehicle for nearly a month and no local dealers in FWB, Fl could seal a deal...In fact one dealership lost my business over $250. I called John on a co-workers recommendation. Not only did he beat the price quote previously given to me by a local Toyota dealer but he actually got me into the next higher model. John exceeded my expectation. I would drive to Bay county again for my next Toyota... Diane W. More

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We called John Nickelson at Panama City Toyota and told him we wanted to trade our present vehicle for a Rav4. He gave us several to choose from. Once we told him what we were looking for ,he told us he ha him we wanted to trade our present vehicle for a Rav4. He gave us several to choose from. Once we told him what we were looking for ,he told us he had just what we were looking for.We wanted a silver color with a sunroof, good on gas, and road hazard service. In an hour we had our car! I highly reccomend Panama City Toyota. Everyone had a smile on their faces and treated you like family! Thanks Guys, you made this painless. More

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Their employees are friendly, efficient and business-like. They cut to chase on sales price to maximize our time. Great dealership for sales and service! business-like. They cut to chase on sales price to maximize our time. Great dealership for sales and service! More

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