John O'Toole

The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great. Communication was lackluster at best. The service center experience is great. More

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Service was great. Alex was amazing while handling my vehicle even though it wasn't a BMW. Complimented me on my vehicle and wished he had it. vehicle even though it wasn't a BMW. Complimented me on my vehicle and wished he had it. More

by ESSIGJOSEPH1 Verified Customer Verified Customer

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I bought my last three cars from Thompsons and have very satisfied With the sales department as well with the service department. Always treated my wife and I with respect. Roy Musselman satisfied With the sales department as well with the service department. Always treated my wife and I with respect. Roy Musselman More

by MOLLYRM5 Verified Customer Verified Customer

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The complete buying process was a truly great experience. Dennis and John were both very accommodating with the test drive and knowledgeable of all BMWs. Dennis and John were both very accommodating with the test drive and knowledgeable of all BMWs. More

by Kbizaro Verified Customer Verified Customer

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Poor service, ripoff maintenance package sold when vehicle purchased. Service department does poor job, can't even handle figuring out slow leak in tire when there is a nail in tire. Tried returnin vehicle purchased. Service department does poor job, can't even handle figuring out slow leak in tire when there is a nail in tire. Tried returning vehicle with nail and telling me everything checks good. More

by ROBERTADAM1 Verified Customer Verified Customer

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Quick, easy and amazing service. I wouldn’t take my car anywhere else. They came out and towed my car in late on a Friday night when they could have easily just told me to wait until the next day, and then anywhere else. They came out and towed my car in late on a Friday night when they could have easily just told me to wait until the next day, and then service was done quickly and efficiently. More

by RG0424 Verified Customer Verified Customer

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Great customer service Extremely friendly. Goes out of Great customer service Extremely friendly. Goes out of their way to accommodate customer needs BMW Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Great customer service Extremely friendly. Goes out of their way to accommodate customer needs BMW Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw Bmw More

by nlouis1018 Verified Customer Verified Customer

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John Mac Donald, is the best service man I have ever John Mac Donald, is the best service man I have ever come across. Always efficient, Direct and friendly. Very professional, a pleasure to work wi John Mac Donald, is the best service man I have ever come across. Always efficient, Direct and friendly. Very professional, a pleasure to work with. More

by STEVEJBORGHI Verified Customer Verified Customer

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I’ve been a Thompson customer for sales (Raúl), service (Andi and Alex), and auto body work (Rick and Stephanie at Thompson Collision) for several years now. They are top notch professionals in every way. (Andi and Alex), and auto body work (Rick and Stephanie at Thompson Collision) for several years now. They are top notch professionals in every way. No pushy sales tactics or gimmicks; they truly value their customers and do everything they can to continue earning your business. More

by apark1111 Verified Customer Verified Customer

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Dealership Tries, 2019 X5 is a total electronic disaster! The dealer has been attempting to resolve my rebooting issues for 9 months now with no success. Now I am told that the problem is with my Samsung S8+p The dealer has been attempting to resolve my rebooting issues for 9 months now with no success. Now I am told that the problem is with my Samsung S8+phone - even though that phone works fine with my wife's X1, my older 7 series, and several other newer non-bmw autos. I was advised to contact Verizon for a fix, which I did, but Verizon (of course) feels that there is nothing wrong with the phone and that the issue is with BMW's faulty electronics. The bottom line is that even though I have owned BMW's most of my driving life, I am totally disgusted with the reliability of my nearly $100,000 2019 X5. My issues are with the car itself, and not with Thompson per se. BMW's failure to fix the issues with the electronics in this vehicle is inexcusable! More

by DBIRESCH Verified Customer Verified Customer

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