John Palombo | Page 6

Excellent service, responsive salesman. I went to four BMW dealerships, and the responsivenes at your dealership was exemplary. There was no attempt to play games. Just got the impression of I went to four BMW dealerships, and the responsivenes at your dealership was exemplary. There was no attempt to play games. Just got the impression of a straight-talk (but courteous and helpful) and a desire to meet the customer’s needs. I was given excellent service from too many people to name individually but please give special thanks to Scott Marlowe, who was/is outstanding. He went out of his way to help me in spite of his being not 100% physically fit. Kudos. More

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Buying a car should always be this easy Purchasing our new vehicle at BMW of Bridgewater turned out to be a wonderful experience. I enjoyed the professional attitude by Scott our Salesman an Purchasing our new vehicle at BMW of Bridgewater turned out to be a wonderful experience. I enjoyed the professional attitude by Scott our Salesman and Lawrence our Sales manager and John who was very through explaining all about the vehicle. We would not hesitate to buy our next car at Bridgewater. More

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A positive experience all around I picked up my new 330i yesterday - it was a pleasure dealing with somebody as professional and knowledgeable as Manjula Biju - she carefully and thor I picked up my new 330i yesterday - it was a pleasure dealing with somebody as professional and knowledgeable as Manjula Biju - she carefully and thoroughly walked me through a number of options and we ultimately landed on the right car for me - at the right price. No pressure, no hard sell, just a genuine effort to find the right fit. I couldn't be happier with my new vehicle, and the whole process of buying a new car. John Palombo had the unenviable task of waling this Old Dog through all the new technology - he was awesome. Professional, patient, and thorough - and REALLY knows his stuff. Apple car play is AMAZING ... thanks to John I have arrived in the 21st century Overall, a very positive experience - I hope to be back in the future More

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Great Experience at Bridgewater BMW I picked up my 2019 540i today, which was the culmination of a super smooth 8-week process from the order of my custom build to delivery. Our sale I picked up my 2019 540i today, which was the culmination of a super smooth 8-week process from the order of my custom build to delivery. Our salesperson Scott Marlowe was caring and attentive throughout the process, communicating clearly and transparently all along the way. I highly recommend that you consider Scott Marlow and the team at Bridgewater BMW if a BMW might possibly be in your future! More

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Best sales experience twice Bought a 328 three years and replaced it with 330i a month ago. Both experiences awesome. Recommend working with Manjula for sales and John Palombo fo Bought a 328 three years and replaced it with 330i a month ago. Both experiences awesome. Recommend working with Manjula for sales and John Palombo for understanding your vehicle. Overall very good experience More

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Professional and friendly experience Everyone that I worked with made my first experience with bmw excellent. Special thanks to Manjula who was extremely professional and a pleasure to wo Everyone that I worked with made my first experience with bmw excellent. Special thanks to Manjula who was extremely professional and a pleasure to work with, and to John who gave a terrific overview of the car’s features. More

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Great experience leasing an X3! We picked up our beautiful X3 yesterday and we worked with Mark Carvalho. My husband knew he wanted an X3 and we were already in contact with 3 other We picked up our beautiful X3 yesterday and we worked with Mark Carvalho. My husband knew he wanted an X3 and we were already in contact with 3 other dealerships. We happened to be in the area last Saturday and dropped into BMW of Bridgewater to take another look at the black vs. the cognac interior. We didn't have an appointment but Mark took the time to show us both interiors and also gave us a personalized test drive where he drove the car to show us its true capabilities. We left the dealership and knew we wanted the cognac seats and was going to finalize the deal with one of the two dealerships that was closer to our home. On Wednesday we decided to call Mark to see if he would be able to beat the lowest quote we received. He called us back a few hours later, no bs, no haggling and beat the quote. He made it very clear he would do whatever it takes to earn our business. The differences between the quotes was only a few dollars but we really appreciated Marks level of service, transparency and genuine demeanor. He did everything he said he would and he followed through on his promises. When we got to the dealership to pick up our car the process was very smooth and quick. David Wagoner was our finance manager and he was also very friendly, quick and efficient. We also had the pleasure of working with John Palombo, BMW Genius, who showed us the features and functions of the car. He was very patient with our questions. Thank you and we'll see you in 3 years! E & E More

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Wonderful experience Had a wonderful experience with Scott Marlowe. He was very professional, knowledgable, and straightforward. Given this is one my few automobile transa Had a wonderful experience with Scott Marlowe. He was very professional, knowledgable, and straightforward. Given this is one my few automobile transactions, Scott made the experience low-pressure while being able to attend to our questions and concerns. I couldn't have been happier with the decision to do business at BMW Bridgewater and Scott. More than happy to recommend this place and would not hesitate to return for any other purchases. When finishing up, the finance department was equally professional, low-pressure, and knowledgable. Additional praise to the BMW genius John who was very patient and thorough with his explanation of all the features and made sure to stop and ask if there were any parts that were unclear. An overall well-run place with very outstanding people. More

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Excellent Customer Experience I love picking up a new car! However, I am one those people who hates buying cars, particularly when having to deal with pushy car salesmen and other I love picking up a new car! However, I am one those people who hates buying cars, particularly when having to deal with pushy car salesmen and other obnoxious dealer reps. However, the BMW of Bridgewater team changed my mind. My sales adviser Mark Carvalho guided me through each step of my vehicle selection process. After I ordered my new BMW M850i, Mark kept me informed about the vehicle build status, from receipt of the BMW production number to my new car delivery. Mark is a high energy guy but his sales technique is definitely low key. He was very concerned about my needs and explained the pros and cons of each decision point in my purchase process. When I picked up my new vehicle, Mark and John Palumbo, the dealership’s BMW Genius, spent a lot of time explaining the features and functionality of all the car’s components. Mark and John are extremely knowledgeable, professional, and very friendly. They made sure I was completely satisfied with my BMW buying experience. After the unpleasant encounters dealing with several other area BMW dealerships, I finally found one that really cares about its customers and does whatever is necessary to ensure a superb customer experience. I highly recommend BMW of Bridgewater. They're awesome! More

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Excellent Service and Experience! I am writing this post as a humble note of appreciation for the outstanding service provided by Manjula and John. I am really pleased with their know I am writing this post as a humble note of appreciation for the outstanding service provided by Manjula and John. I am really pleased with their knowledge and skills. Manjula provided timely and helpful advice regarding the car I was interested in. She let me know all the important information regarding the product including its features. She kept me in the loop and made leasing very easy. It was a great experience! John is a wiz! Once my deal was done, he provided very knowledgeable information about all the features my car came with. He was very polite and friendly. He answered all my questions and concerns. It was a great experience working with John. More

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