John Pena

Overall it was good. I have clattering from my engine compartment and I asked for it to be checked.. I'm not sure it was. It's still clattering. I have clattering from my engine compartment and I asked for it to be checked.. I'm not sure it was. It's still clattering. More

by jaskellum Verified Customer Verified Customer

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After the software update, I received erroneous alerts that my rear passenger window was down when it was not. After several such alert alerts, I rolled down the window and back up. Have not received the that my rear passenger window was down when it was not. After several such alert alerts, I rolled down the window and back up. Have not received the alert since then. More

by knbbarnes Verified Customer Verified Customer

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Everyone is nice and I love the customer service. From the day I purchased my new vehicle in July 2025. The process was not too long. Pedro Cachay is awesome. He went beyond his abilities to get me a From the day I purchased my new vehicle in July 2025. The process was not too long. Pedro Cachay is awesome. He went beyond his abilities to get me a new car. I will always recommend Norm Reeves for vehicle purchases. They are great. My service representative is John Pena. He is excellent at what he does and gets you in and out. My overall experience with Norm Reeves has been excellent 5 stars. Keep up the great work team. I especially like the customer waiting area. Coffee, lattes and hot chocolate. Thank you very much. More

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John Pena and all of customer staff are always professional and courteous. Mr. Pena is knowledgeable and explains in detail how my vehicle was serviced and the reasons and costs of any recommendat professional and courteous. Mr. Pena is knowledgeable and explains in detail how my vehicle was serviced and the reasons and costs of any recommendations. I appreciate Mr. Pena's role with your company. More

by valdezhaines Verified Customer Verified Customer

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The service department is top-notch. John Peña shows great customer service and the time of service was quick and efficient. John Peña shows great customer service and the time of service was quick and efficient. More

by rhwhite Verified Customer Verified Customer

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I have taken my car to this dealership for a couple of years my last 2 visits have not been very impressive, took my car in 2 weeks ago for routine maintenance and the service light was not adjusted and k years my last 2 visits have not been very impressive, took my car in 2 weeks ago for routine maintenance and the service light was not adjusted and keeps coming on and this last time the inside of the doors were not cleaned and dirty towels were left in the front passenger seat More

by alcozer53 Verified Customer Verified Customer

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The customer service team was excellent and helpful throughout the transaction and will recommend. Thank you very much. throughout the transaction and will recommend. Thank you very much. More

by DIAMAPALA Verified Customer Verified Customer

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My experience with Norm Reeves was overall great. The shuttle service was very helpful and friendly. I will definitely use them in the future if my Toyota needs repairs or service. The shuttle service was very helpful and friendly. I will definitely use them in the future if my Toyota needs repairs or service. More

by newberg55 Verified Customer Verified Customer

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John Pena has become a friend over the years and always takes good care of me and my wife. He remembers us and always make sure everything is done right. takes good care of me and my wife. He remembers us and always make sure everything is done right. More

by k_bowen01 Verified Customer Verified Customer

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Everything done in a timely manner and professionally Everything done in a timely manner and professionally! Great team. Waiting is lobby is nice too. WiFi is very convenient. Clean restroom Everything done in a timely manner and professionally! Great team. Waiting is lobby is nice too. WiFi is very convenient. Clean restroom More

by Manuelarenas1274 Verified Customer Verified Customer

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