John Puleo

We traded in our 2022 GMC Arcadia for a left over (zero miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly J miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly Jeep, Herb Chambers Jeep or Quirk Jeep due to their high volume of car sales and service departments. So far the Jeep has 2,600 miles on it . We took it on our first trip to Killington Vermont and the windshield whispers died mid ride home while it was down pouring , that was our first trip back to Herb Chambers . Since then the vehicle has failed to start multiple times (drained battery) . I have had to jump start our brand new car more than once. We have since brought the car back to Herb Chambers to have this problem looked at, we where told it was a battery issue and that they would replace the batteries and keep the car over night to make sure nothing was drawing off the battery. I was told there were no loaner cars available, we dropped the car off at the service department after hours and there was a line of cars with stickers on the back of the windows that say courtesy car of Herb Chambers. Batteries replaced just before the 4th of July and wouldn’t you know it car won’t start again this morning . Another day of work missed and another day of daycare paid for with no car to drop the kids off. I spoke to a gentleman at the service department and explained our situation, I was told I would get a call right back to see if we could get the car there and have a vehicle ready for us to take home until they could figure out the problem. No call back at all, I guess another day of work missed with my brand new vehicle. The salesman was an absolute gentleman and help us through the whole process. None of this review should be reflected on him. I understand every car has their issues but it is totally unacceptable for a business as large as Herb chambers to disregard a customers issues with their brand new vehicle. They had no problem taking my money up front and taking my monthly payment but can’t even return a phone call for a lemon vehicle that was purchased 3 months ago . Shame on Herb chambers Thaddeus & Lindsay Kur More

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Service was great. John was thorough and helped make it an easy and seamless process. So happy! John was thorough and helped make it an easy and seamless process. So happy! More

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Our service rep is Conner Irving and I cannot say enough about his excellent customer service skills. about his excellent customer service skills. More

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Process was quick and efficient. Everyone was accommodating and a special thanks to John Puleo. Everyone was accommodating and a special thanks to John Puleo. More

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We’ve been going to the this dealership over and over because every time we have a great experience, and an amazing deal, super friendly, very professional, going their way to make customers happy, our because every time we have a great experience, and an amazing deal, super friendly, very professional, going their way to make customers happy, our guy that we absolutely appreciate John Puleo is awesome and every time he goes out of his way to please us,thank you guys 🙏 More

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Service is very much improved ! I have been doing business with them far a very long time. This is the best they have ever been. Connor in service is fantastic. John the salesman tr I have been doing business with them far a very long time. This is the best they have ever been. Connor in service is fantastic. John the salesman treats you like family. More

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Great service and Sales department i’m on my fifth car through this dealership and I’m very comfortable with them through this dealership and I’m very comfortable with them More

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Amazing customer service. Staff is very communicative about the length of service. Staff is very understanding to our needs. Staff is very communicative about the length of service. Staff is very understanding to our needs. More

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My go to dealership. Always friendly and helpful. Never had any negative experience in 12 years buying and servicing vehicles Always friendly and helpful. Never had any negative experience in 12 years buying and servicing vehicles More

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Pleasant, organized, informative,easy to get to and work with, the staff was easy to work with. with, the staff was easy to work with. More

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