John Reed | Page 22

Review/John Reed John helped us get our 2008 Acura. It was a busy day & he helped the day go faster by encouraging us to hang in there. He was pleasant, he understoo John helped us get our 2008 Acura. It was a busy day & he helped the day go faster by encouraging us to hang in there. He was pleasant, he understood what we wanted in a vehicle & took us to the right one. We test drove it &he explained most of the functions of the car. I believe he was the right salesman for us. John has remained a friend & is helping my son get a better vehicle. I'm happy that it was John who helped us. More

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Jeff Wyler Fairfield Cadilac I worked with John Reed on purchasing my 2014 Cadilac SRX and I was very pleased with his service. He was very knowledgable, very responsive and very I worked with John Reed on purchasing my 2014 Cadilac SRX and I was very pleased with his service. He was very knowledgable, very responsive and very helpful in showing me all the features of my new car. More

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Exceptional Customer Service My recent new car experience was fantastic because of Mr. John Reed. John was patient, helpful, knowledgeable, and went "above and beyond" with me dur My recent new car experience was fantastic because of Mr. John Reed. John was patient, helpful, knowledgeable, and went "above and beyond" with me during my recent car buying experience. John came in on his off day to complete the sale. That's exceptional customer service. I have and will tell everyone I know to visit John when it is time for them to purchase their next vehicle. I truly Love my new 2014 Cadillac ATS. It was an excellent car choice for me and it's all thanks to John and his knowledge and experience! More

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John Reed completely out of line! I would like to start of by saying that today was by far the worst customer service experience of my life! I bought a 2013 vehicle from this individua I would like to start of by saying that today was by far the worst customer service experience of my life! I bought a 2013 vehicle from this individual and he verbally promised me to get some unwanted customization taken off so when I went back for my service he was short and to the point forgetting what he had told me about getting the customized striping. He never asked if I had made up my decision on what I wanted done. I told him I was partly to blame because I didn't get what he told me in writing. He proceeded to getting very angry yelling at me asking me if this is what I do. Do I go around beating up on people that he can't stand this throwing his hands up continuing yelling. I was extremely shocked almost on the verge of tears wondering what will happen to my vehicle now and if my children were ok in the building where he was going. I came right to the first associate I seen and briefly explained what happened and told him I needed a manager. He just grinned and nodded oh yeah he said like he knew exactly what I was talking about. Lastly I would like to say I did speak to the Manager Arif Samad and he assured me he would follow up with me and send he would send a gift card. I am glad I talked to him, not for the gift card but so this doesn't happen to anyone else. The service department ended up doing a great job explaining everything to me and I would like to say they were fantastic. I don't want to derail anyone from Jeff Wyler but beware of John Reed he will sweet talk you into doing a great rating for him then toss you to the side! I hope you really rethink before treating another human being like this. Thank you for taking the time to read this. More

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John Reed I came to this dealership to buy a used car but left with a 2014 Cadillac. John was great, friendly, efficient and knowledgeable. Great representati I came to this dealership to buy a used car but left with a 2014 Cadillac. John was great, friendly, efficient and knowledgeable. Great representative for Jeff Wyler. This was our 7th Cadillac but our 1st from Jeff Wyler, we would definitely return. He deserves all awards he has received. He makes a long term customer feel appreciated and special. Thank you John! Selwyn Brown was great to work with in the financial end. We appreciated the time spent with us. More

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Great ! John Reed was very professional and made me feel comfortable about buying a vehicle. I would recommend John Reed to anyone looking for a car. John Reed was very professional and made me feel comfortable about buying a vehicle. I would recommend John Reed to anyone looking for a car. More

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John Reed I just want to say that my experience this time in leasing my new Cadillac was awesome. This is the fourth time I have leased a Cadillac from Jeff Wyl I just want to say that my experience this time in leasing my new Cadillac was awesome. This is the fourth time I have leased a Cadillac from Jeff Wyler, and by far this time was the best. John was great from the get go! From getting the offer finished quickly, to the sign and balloons left on my car. John was very knowledgeable about my new CTS, and explained everything so well. I would highly recommend John! Everyone at Jeff Wyler has been great, and I would definitely recommend your dealership! Thanks for a wonderful experience and a great car! I love it! The only thing I find it doesn't do is wipe your _ _ _! Thanks! :) More

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2014 SRX I have purchased a Cadillac from Wyler in Fairfield before. They are professional, helpful and right there to seal the deal. The showroom and service I have purchased a Cadillac from Wyler in Fairfield before. They are professional, helpful and right there to seal the deal. The showroom and service waiting area is clean and stocked with drinks and munchies...always a good thing. My sales person was John Reed. He was very energetic and answered all of my '50 questions'. At delivery, he was great at showing and explaining all new features on SRX. Also, I liked the balloons and congrats sign. Very good personnal service and I would definitely do again and recommend to others. More

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Mr. Reed is one of the Best there is!! My husband and I got a Kia Soul with John and from the time I called him back til we signed the paper work and were out the door, John was so friendly My husband and I got a Kia Soul with John and from the time I called him back til we signed the paper work and were out the door, John was so friendly, understanding, and professional. He was unlike any other sales person we have ever dealt with. We had some pretty rude and stuck up sales people from other dealerships, but John, He was so easy to talk to and he did everything possible to give us the best experience and the best possible deal with our new vehicle. He knew we had credit issues and he help with those too. If your looking for a great salesmen that's not going to put smoke up your butt and treat you like a real person, call John! Hes the best in Cincinnati!!!! More

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Comments on John Reed I had talked to John on the phone and decided to take an afternoon and see if I could get an XTS. He ORDERED me to sit down and we started talking. I had talked to John on the phone and decided to take an afternoon and see if I could get an XTS. He ORDERED me to sit down and we started talking. After some time we decided to look at a customer service XTS he had outside. I had indicated that I would like a black one but this was silver coastal. He LET me sit in the car and then ORDERED ME inside to put some numbers together. I asked if I could drive the car and he indicated that I could DRIVE IT HOME. After several hours we worked out a lease that was good for both of us. HE FINALLY TOLD ME THAT I COULD DRIVE THE CAR NOW. I THANKED HIM!!!! I had never leased a $50000 car that I never drove. SERIOUSLY, John was very nice. I enjoyed his first question, What would you like to accoumplish todayl? He worked very hard to get me into this car. I just never got to DRIVE THE CAR until I took it home, and that was OK. I was familiar with the XTS before my visit with him, but I did not tell him. I just decided dto harrass him about not driving the car instead. I would highly recommend John to my clients and friends. I can see why he had TOP SALESPERSON AWARDS on his desk. He worked very hard to establish a RELATIONSHIP with me. I appreciate that. He did a great introduction to the car before I took it home. He also released 4 balloons before I left and took pictures. Releasing the balloons was a prayer that I had safe driving and enjoyment with the new car. NICE TOUCH!!!!\ THANKS JOHN!!!!! I HOPE WE CAN DO THIS AGAIN IN 3 YEARS!!!! I WISH YOU ALL THE BEST!! Garth Stanley More

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