John Salama | Page 4

Oustanding service as always Went to look into leasing another vehicle because my lease was almost up. I was treating like part of the family there. Will alwys steer folks to your Went to look into leasing another vehicle because my lease was almost up. I was treating like part of the family there. Will alwys steer folks to your dealership. More

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As usual my experience with my sales person Armando was amazing! He did a great job in helping us find the perfect car at a great price! amazing! He did a great job in helping us find the perfect car at a great price! More

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wonderful job in Norm Reeves Honda At beginning they gave me a sales person Manuel Alonzo telling me about the technology of Civic and Accord.I was not buying(leasing ) at that time imm At beginning they gave me a sales person Manuel Alonzo telling me about the technology of Civic and Accord.I was not buying(leasing ) at that time immediately.So I came home think about it around one week. Finally I Decided leasing an Accord LX.Jason Fang and Jhon Salama helped me find out how to get the best prices and interest.That’s awesome!They doing very fast .Totally spent my two hours only.I got a new car.So Excited More

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If you need to buy or lease Honda ask for Nino Moreno he will help you to get what model car you want to buy or lease definitely I will recommend Nino to my friends and relatives. will help you to get what model car you want to buy or lease definitely I will recommend Nino to my friends and relatives. More

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Experience was great My experience with norm reeves Honda they were very perfesonal very nice very helpful with any questions I my have had got my new car My experience with norm reeves Honda they were very perfesonal very nice very helpful with any questions I my have had got my new car More

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Norm Reeves Honda - Top notch! Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) an Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) and our Finance Professional for the best level of service. The 2019 CR-V EX is our 4th vehicle acquired from Norm Reeves Honda. More

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Purchasing a new vehicle with Honda Ruben Orteaga was very knowledgeable and patient with us purchasing our 3rd purchase over the years at this location. John helped directed us to the b Ruben Orteaga was very knowledgeable and patient with us purchasing our 3rd purchase over the years at this location. John helped directed us to the best vehicle for our price. More

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Deceived! Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I as Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I asked for a discount (as it is Memorial weekend) showing them a quote from another dealer with a 4k discount and was told that we have 3k+ because it will be given to us at 38,755 instead of 42k (price posted on the car has 38k+ on left lower right, as I am facing it) and 41-42k on the lower left. Our credit was not that good so the quote for a purchase was way over our budget. We told Nino "no", but Nino came back with another quote which is a "lease" price. We told him we do not understand lease and that we will research on it and come back in the am. Nino stopped us from leaving and got the Manager John S to talk and explain the "lease", still my husband said no and we will come back the next day (since we have movie night at 630pm). I have to own up to our mistake that we could have stood up and just leave, but instead we did not want to be disrespectful and we listened. To make the long story short, after 6-7 hours, tired and hungry, we gave in to a "lease" and signed. The next day, we went back to the store because we had a quote of the same vehicle, same exterior and interior, at a lower price. They have the "Price Protection Guarantee" wherein if we find same car, they (Honda) will pay the difference or buy the car back. We asked to speak to the Manager John instead it was our rep Nino who met us. I explained about the Price Match and this is what was explained TO HONOR THE PRICE PROTECTION, WE HAVE TO BRING IN A CONTRACT FROM ANOTHER DEALER, NOT JUST A QUOTE, BUT A CONTRACT THAT WILL DEMONSTRATE THE PRICE! Does that mean I have to buy the same minivan and show it to them to ensure that it is indeed the price...what does that leave me? I will have two vans? I was asking him to bring the manager but we were told, he was busy. So I told him, I would compromise, to just give us the 3k+ discount that he said he'd give (from the 42k price on the left which provide some additives to the van), and all he said was "NO, I DID NOT SAY THAT". I almost have a heart attack. He left and we were so frustrated. Much as I want to be mad and yell, just not worth it because my husband just had heart surgery. I called them the next day and left messages, but no Manager answered my call. It is amazing how these two people, flock and gave us their undivided attention, but once the deal is sealed, they treated us like dirt that they cannot even bear to look. I have 5 days to fight for the Price Protection Guarantee. I asked for David Conant, owner of Norm Reeves, maybe a wishful thinking, but I want to tell him, his mission statement is a big lie! All I wanted was for them to honor what their ad said and to honor what was verbally promised. Every time I see my Honda Odyssey, it reminded me of the frustrating experience, the fact that I was deceived. I hope the money and commission they got from me will allow them better lives, that will allow them to sleep at night. IT IS AMAZING HOW MUCH THEIR PRINCIPLE IS WORTH. TO YOU NINO MORENOAND JOHN SALAMA THE MANAGER ,WE DID NOT HAVE ANY INTENTION TO RETURN THE VEHICLE. I ASKED IF YOU CAN AT LEAST COMPARE THE TWO VEHICLES (IF THEY ARE EVEN COMPARABLE- APPLES TO APPLES) AND SEE ABOUT THE PRICE PROTECTION, AND TO GIVE US THE 42K WORTH ODYSSEY THAT NINO SAID AS "DISCOUNT". YOU CANNOT EVEN DO THAT. More

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New purchase By far the best car shopping experience I’ve had. Been to Ford, GMC, Infiniti and BMW Dealerships. This was the best experience I’ve had. By far the best car shopping experience I’ve had. Been to Ford, GMC, Infiniti and BMW Dealerships. This was the best experience I’ve had. More

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Shahnaz was awesome!! Shahnaz was professional and kind from the moment we arrived at the dealership. We took a long time deciding on our car and Shahnaz never made us feel Shahnaz was professional and kind from the moment we arrived at the dealership. We took a long time deciding on our car and Shahnaz never made us feel rushed or pressured. Thank you Shahnaz for being such a positive and helpful person throughout the whole process. More

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