John Sciacca | Page 13

Unexpected Pleasure We did not anticipate having to purchase a new car and were frustrated at having to do so. Laura Chapdelaine turned a negative situation into a positi We did not anticipate having to purchase a new car and were frustrated at having to do so. Laura Chapdelaine turned a negative situation into a positive for us with her genuine understanding, support, and patience throughout the process. She listened and was responsive to all of our concerns and questions. At the same time she was efficient, attentive to all the details, and sent us home satisfied customers. Additional gratitude to Shane in the Service Department, Luke Higley, and John Sciacca for providing helpful information, guidance, and excellent personal service throughout the process. More

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Wonderful experience! Our experience buying our new 2019 Legacy was great. The whole crew from the general manager John to the salesperson Zakk were wonderful and caring. Our experience buying our new 2019 Legacy was great. The whole crew from the general manager John to the salesperson Zakk were wonderful and caring. They bent over backwards to make our purchase worth the trip to Brattleboro Suburu. I would highly recommend! More

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Bought used Jeep Wrangler I have not bought a "new" vehicle in over 20 years, John and Billy made the experience very enjoyable. I never felt pressured and felt like they reall I have not bought a "new" vehicle in over 20 years, John and Billy made the experience very enjoyable. I never felt pressured and felt like they really listened to what I was looking for. I have had my Jeep a little over a month and I continue to love it!! Thank you Brattleboro Subaru!! More

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A dishonest dealer owner + horrible experience In December ‘18 I purchased a ‘18 Outback 3.6 Touring. That experience was a challenge, but Mike made it work thankfully. There was all kinds of hea In December ‘18 I purchased a ‘18 Outback 3.6 Touring. That experience was a challenge, but Mike made it work thankfully. There was all kinds of headache. Mike was a pleasure. Most recently John S called and left me 2 message about the issue below after I left a bad review. I called him back and dropped the call while chatting. I then called 2x more including a voicemail again today. This dealership LIED when I posted a review on google that was negative. They stated they called me and the whole thing was a “simple confusion”. THAT is a lie and they are again lying. >>Buyer beware!! Issue: July I reached out 4-5x via email to the sales consultant Russ. All about the glass coat claim process as sap basically ate through the clear coat. I was asking about how to make a claim. I then said I would drive an hour over to the dealership so they can view. Upon arrival he acted bothered, annoyed and was of NO help. He had no idea how to file a claim. Ultimately I had to figure it out myself. Point: they care about the SALE not the SERVICE. All facts. More

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Always a great buying experience Bought my last 3 cars here. One used and 2 new leases. No sleazy gimmicks just honest people helping you drive off in a great vehicle. Bought my last 3 cars here. One used and 2 new leases. No sleazy gimmicks just honest people helping you drive off in a great vehicle. More

by matthew.raudonis Verified Customer Verified Customer

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Fiendly, efficient service I have been buying Subaru's here since 2008. The sales team is easy to work with and never pressure the buyer. The service department is efficient and I have been buying Subaru's here since 2008. The sales team is easy to work with and never pressure the buyer. The service department is efficient and very acommodating and truly goes out of their way to keep their customers informed about problems, recalls and overall maintenance issues. More

by GINSBERG.EVAN Verified Customer Verified Customer

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Very knowlagable with prompt and expert service. Great dealership!!!! Although I do wish they were located closer to the Chicopee/ Springfield Ma. area.Every service appointment was done in an extrem Great dealership!!!! Although I do wish they were located closer to the Chicopee/ Springfield Ma. area.Every service appointment was done in an extremely timly manner. Which is much much better than the other Western Mass. car dealers that I have been to in the past. More

by mlark80 Verified Customer Verified Customer

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Satisfaction The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a friendly attitude. More

by saysay Verified Customer Verified Customer

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Best Customer Service staff at Brattleboro Subaru! My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience t My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience thank you Billy! More

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Always a positive experince here! This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know of. I have only great things to say all around. Everyone has a smile for me and sometimes a joke. Ha ha. I have affection for such nice people who take care of me beyond anything I ask for. Laura was great in helping me with all my questions and boy did I have a few. Thank you everyone, you are the best!! More

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