John Spencer

Disappointing financing experience after a long trip Before visiting EchoPark Phoenix–Avondale, I selected a 2025 Nissan Kicks SV and contacted the dealership through live chat. I specifically a trip Before visiting EchoPark Phoenix–Avondale, I selected a 2025 Nissan Kicks SV and contacted the dealership through live chat. I specifically asked whether the online price was accurate and whether there were any hidden charges. I was told that EchoPark was transparent and that the listed price was real, with no hidden costs. Based on that information, I researched the vehicle, scheduled an appointment, and traveled approximately 41 miles by Uber to the dealership. I worked with John, who was polite, professional, and helpful. He explained the vehicle and allowed us to test-drive it. I liked the car and clearly explained my employment situation before submitting the financing application. I had recently started a new job and had a signed offer letter, but I had not yet received my first pay stub. John told me that this should be acceptable because some lenders accept an offer letter as proof of income. We completed the financing forms and received an offer at approximately 13% APR, which I was prepared to accept. However, the payment details also included approximately $4,000 for an extended bumper-to-bumper service contract and around $1,049 for GAP coverage. I asked for these optional products to be removed because the vehicle still had manufacturer warranty coverage and I did not want to increase the loan unnecessarily. After waiting about 10 minutes, another employee, Tony, informed us that the lender required a pay stub and that the offer letter was not sufficient. He explained that the lender’s requirements had not been reviewed correctly at the beginning. The timing was frustrating because I had already disclosed my situation before the credit application and had been told that the offer letter would be acceptable. I cannot say whether the financing decision was connected to my request to remove the optional products, but the experience left me uncomfortable and disappointed. I spent considerable time and money traveling to the dealership based on information that turned out to be incomplete. John was courteous throughout the visit, but EchoPark should verify lender income requirements before encouraging customers to travel long distances and submit financing applications. My advice to other buyers is to get written confirmation before visiting about: Whether an offer letter without a first pay stub will be accepted The complete out-the-door price Whether extended warranties and GAP coverage are optional All lender documentation requirements This could help other customers avoid wasting time and transportation expenses. More

Report | Print

John and Phil were both amazing and got me into a great deal and made it super easy. Appreciated the low pressure, no haggle environment as well. They put their best price forward and that was that. I did deal and made it super easy. Appreciated the low pressure, no haggle environment as well. They put their best price forward and that was that. I did a lot of research and they had the best price forward what I was looking for in the Phoenix valley area, they had the next dealership beat by about $3,000. More

Report | Print

I had a great experience at the dealer John Spencer was a great man he to care on my purchase oh my car, he took good care of me. He was bow and beyond. I would recommend him for someone with my friends and great man he to care on my purchase oh my car, he took good care of me. He was bow and beyond. I would recommend him for someone with my friends and relatives to come and buy a car from him. It was an outstanding. I’ll give him five stars with everything he’s explained everything to me every detail and he got me a great deal on the car. thank you very much. More

Report | Print

Real nice guy and helpful, couldn't have asked for better customer service. John is your guy. customer service. John is your guy. More

Report | Print

John was very professional and got me in and out the door drive off the lot the same day John is Deff your Guy. drive off the lot the same day John is Deff your Guy. More

Report | Print

Incredible service at EchoPark - John was amazing in coordination of the car I wanted to test drive and ultimately purchased, and Austin helped find the best rate/payment that suited my budget. Would hi coordination of the car I wanted to test drive and ultimately purchased, and Austin helped find the best rate/payment that suited my budget. Would highly recommend for your car needs! More

Report | Print

EchoPark was a wonderful buying experience for my used car. Ease of purchase along with no pressure tactics! I would recommend everyone give EchoPark a chance to earn their business. car. Ease of purchase along with no pressure tactics! I would recommend everyone give EchoPark a chance to earn their business. More

Report | Print

This was such a good experience! Totally hassle free—-no pressure! Thank you for going above and beyond for us John! You rocked it! Totally hassle free—-no pressure! Thank you for going above and beyond for us John! You rocked it! More

Report | Print

John is amazing. Was very helpful and patient with us. Showed that he really wanted to help us find something that we really were going to be comfortable in instead o Was very helpful and patient with us. Showed that he really wanted to help us find something that we really were going to be comfortable in instead of just throwing us into a vehicle. 5 star customer service. More

Report | Print

We worked with John Spencer. He was super helpful, low pressure and helped us find the car we wanted at a fair price. He was super helpful, low pressure and helped us find the car we wanted at a fair price. More

Report | Print