John Stine | Page 6

Spitzer Honda DuBois responded

Thank you for taking the time to leave us this positive review! We are so glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Spitzer Honda DuBois responded

Congratulations on your new ride! We work extremely hard to ensure our guests are satisfied with their visit, and we are glad that our team took great care of you. Thank you for your kind review. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Spitzer Honda DuBois responded

Thank you for sharing your positive experience with us! We are pleased to hear that our team took great care of you. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels- on behalf of the entire team!

Spitzer Honda DuBois responded

Thank you for your feedback and I’m sorry to hear you had a negative experience with the recent service appointment. You address two concerns in your review, the first was the failure to wash your vehicle and a concern on how many miles an oil change should be performed. As it relates to the car wash you had requested, we did fail to have detail wash the vehicle as requested. When you brought it to our attention, we offered to make it right, but due to time constraints you needed to be on your way. I sincerely apologize that we failed to wash your car as requested and I offer for you to make an appointment, and we will wash and clean the interior for you. In regard to the oil change frequency the service advisor described to you two methods. The manufacturer recommended method is to allow the maintenance reminder of the vehicle alert you when the oil life is at 15% to schedule an appointment. As some customers prefer a mileage-based method it was recommended that the oil be changed every 5,000 to 7,500 miles. As peace of mind is important to each of us, we have no concern with a service request to be performed earlier than recommended. We appreciate your feedback. If you'd like to discuss this further, please don't hesitate to contact me. Don Reich General Manager Spitzer Honda DuBois

Spitzer Honda DuBois responded

We appreciate your positive review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team consistently takes great care of you. Safe travels!

Spitzer Honda DuBois responded

Thank you for your kind review! We are honored by your continued business, and we are overjoyed that Ian provided you with 5-star service. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

Spitzer Honda DuBois responded

Thank you for sharing your positive experience with us. We are pleased to hear that our team provided you with top-notch service. We wish you safe travels! Please do not hesitate to give us a call if you ever have any further questions or concerns.

Spitzer Honda DuBois responded

Thank you for your 5-star rating! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.

Spitzer Honda DuBois responded

Jim, thank you for your positive review! We are so glad that our team consistently provides you with the A+ service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

Spitzer Honda DuBois responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Safe travels!