John Syriani

Let me start off with the conclusion, stay away. I have gone to this place three separate days in a row and I have dealt with a different person every single day, sometimes even two different salesp I have gone to this place three separate days in a row and I have dealt with a different person every single day, sometimes even two different salespeople in the same day. They ran the gamut from extremely aggressive and pushy to the point of being insulting to being completely uninterested and never following up with a promise to provide a link to the financing application, to being super friendly at first but then appearing shocked when I would question why they had no service records for a vehicle because apparently it it boggles the mind that a dealership would inspect a vehicle when they get it and keep records of this, to again not sending me the requested information. The sales manager apparently has only one approach to negotiation, which is to respond to your very first offer with a final offer written in big letters on a sheet of paper and take it or leave it, buster. Finally earlier today I called the finance department to try to cut through the red tape and ask if they even are actually set up to apply the federal EV credit towards the purchase pricel; a woman answered who seemed confused as to what I was asking, only to take my information and say she'd call me back - spoiler, still waiting on that call. Finally, on day four of this ordeal, I was contacted by a salesperson by email asking if I was still looking. Being a menace to myself, I responded and said that I still wanted to talk about this vehicle. I therefore called and asked for the salesperson who signed the email; the receptionist said they have no such salesperson. Puzzled, I asked to speak to someone else; someone else did pick up the phone and then said the sales manager was on it and was going to call me. And so he did later in the morning. We ended up striking a deal and agreeing on a price and I asked him to bring the process forward; he said he was going to work with finance and get back to me within the hour. Within the hour, he called me to tell me that without him knowing, the Internet Sales Manager TOOK A DEPOSIT ON THE CAR AS I WAS CALLING EARLIER AND TRYING TO TALK TO ANYONE IN SALES AS NOTED ABOVE FOR FOUR DAYS STRAIGHT. Then, instead of saying hey, you came here three days in a row and this has been aggravating for you, we will honor your place in line, the sales manager, the Internet sales manager and the general manager all decide that the ethical thing to do was to "not disappoint yet another customer" and to let the guy with the deposit proceed. As a consolation prize, I was told that if the process fell through in a couple of hours I would be allowed to take another stab at it. Of course the other guy closed the deal and purchased the car, and then - because why not go for broke - I am offered a car with a completely different trim level and in far worse condition instead. When I reported the car being a shambles - as I did the day before to the salesman during the test drive - I was told "the porter pulled the car up and looked it over and it looked fine". I proceeded to provide pictures I took the day before showing a warning sign clear as a bell on the dash, with a message "SERVICE REQUIRED". Never mind that as soon as you drive off the dash displays an error with the front parking sensors and later with an inability to read the road signs. I have no more words. The above should speak for itself. RUN AWAY, FAST. More

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You will feel strong positive vibes the moment you reach Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, they treat you very well. I Purchased Honda CRV Sport Hybrid 2025 on July 13, 2024. I went just to understand the vehicle, price and finance but returned back with final decision (booked a color and trim of my choice) and next week got the delivery too The sales team member *Mr. Eric Mc Gee* was extremely caring and answered our calls even late evening or night to resolve the questions. Strongly recommend Ed Napleton Eric is awesome! More

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First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT salesman! He was very professional, understood my needs and concerns and did everything he could to make my purchase a smooth transaction! I would recommend Eric McGee to everyone looking to buy a Honda! Ed Napleton Honda should be very proud to have him as a salesman! Kudos to Eric! More

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Their customer service was awesome and they made the process very easy from start to finish. Eric helped me out a ton! process very easy from start to finish. Eric helped me out a ton! More

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Hi Bob and Jhon, so grateful for you two and you great customer service and all the effort to get me the best deal you guys could for me to get the car I really wanted, you guys are amazing!!! Highly reco customer service and all the effort to get me the best deal you guys could for me to get the car I really wanted, you guys are amazing!!! Highly recommend you two to my friends, family and everyone here reading the reviews!!! More

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If you're ever in the need for a new Honda, Howard, is the man to ask for him he is very knowledgeable, and will treat you right the man to ask for him he is very knowledgeable, and will treat you right More

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Howard was very helpful and knowledgeable. I highly recommend your next purchase be at Ed Napelton! I highly recommend your next purchase be at Ed Napelton! More

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Please “buyer beware” do not shop here at this dealership my family has been through xxxx after buying a car here this is your typical “scummy tactics” dealership they will jam/hide fees you didn’t know abo my family has been through xxxx after buying a car here this is your typical “scummy tactics” dealership they will jam/hide fees you didn’t know about in your paperwork the finance team is hostile and the management team will tell you what you want to hear but then ignore you anyway save yourself the headache don’t bring your family friends here More

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Moe and John are honestly the best duo to work with. They did everything in their power to help me get into a car. I can thank them enough They did everything in their power to help me get into a car. I can thank them enough More

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Everything went very well. Gerald was wonderful as always! I’m always treated good when I visit! Thank you Gerald was wonderful as always! I’m always treated good when I visit! Thank you More

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