John Varela
John Varela at Williamson Cadillac

John Varela

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
325 Reviews
4.8

325 Reviews

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325 Reviews of John Varela

May 22, 2025

Dealership Rating
Employee Rating

They didn’t rotate my tires, or fix my tire like they were supposed to. Not happy at all. More

by TABLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2025

Williamson Cadillac responded

We’re sorry to hear about your experience. That’s not the level of service we strive for, and we appreciate you bringing it to our attention. Please reach out to us so we can make things right. You may reach me at janelysp@wagmiami.com at your earliest convenience.

May 09, 2025

Dealership Rating
Employee Rating

Awesome customer service! Vehicle was ready in good time, awesome customer service Excelent Good Fabulous More

by SOTOLONGO_JAVIER
Recommend Dealer
Yes

Other Employees Tagged: John Varela

May 09, 2025

Williamson Cadillac responded

Thank you for your fantastic review. We're so glad that you had a great experience and that our customer service met your expectations. We appreciate your support and look forward to serving you again!

May 05, 2025

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Employee Rating

Very professional. But Pricing for oil change on a leased car now $109.00. Used to be free. Outrageous More

by SMKK211
Recommend Dealer
Yes

Other Employees Tagged: John Varela

May 06, 2025

Williamson Cadillac responded

We appreciate your feedback and understand your frustration regarding the pricing change. While we strive to offer competitive rates, we recognize how unexpected costs can be disappointing, and we sincerely value your input.

May 02, 2025

Dealership Rating
Employee Rating

Very efficient and first class Every one that I interacted with at the dealership was pleasant, polite, easy to talk to and knew what they were talking about More

by CANASCKA
Recommend Dealer
Yes

Other Employees Tagged: John Varela

May 06, 2025

Williamson Cadillac responded

We truly appreciate your thoughtful feedback. Providing efficient, first-class service with a knowledgeable and welcoming team is always our goal, and we’re thrilled you had such a great experience.

May 01, 2025

Dealership Rating
Employee Rating

Excellent services Yair provided caring, supportive services And explained what was needed for my car!!! More

by LEONANAM
Recommend Dealer
Yes

Other Employees Tagged: John Varela

May 01, 2025

Williamson Cadillac responded

Thank you for taking the time to share your experience! We appreciate you.

May 01, 2025

Dealership Rating
Employee Rating

Excellent Service always knows how to make his customers feel appreciated, and take his time to make sure you’re satisfied. More

by Miss_kimbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Williamson Cadillac responded

We truly appreciate your feedback! It's wonderful to hear that John consistently provides outstanding service. We'll be sure to share your kind words with him.

April 30, 2025

Dealership Rating
Employee Rating

Attention and service excellent. Mr Varela explained every thing about the service needed and kept me informed of everything. More

by NELSONTORRA
Recommend Dealer
Yes

Other Employees Tagged: John Varela

May 01, 2025

Williamson Cadillac responded

Your generous words mean so much to John and our team, as we strive to provide only the best service. Thank you for allowing us the opportunity to assist you!

April 29, 2025

Dealership Rating
Employee Rating

If this is going to help me to fix my car I can write the complete story. But it's no necesary because you already has it.Each visit to service was a problem:(Remplace Battery)Didn't put back the battery cas More

by ROMMELMEDRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

April 26, 2025

Dealership Rating
Employee Rating

Good experience Good experience and good service Always on time. The visiting room is awesome More

by Mardenizaki
Recommend Dealer
Yes

Other Employees Tagged: John Varela

Apr 28, 2025

Williamson Cadillac responded

Nothing makes us happier than hearing from satisfied customers like you—thank you!

April 26, 2025

Dealership Rating
Employee Rating

Fabulous Excellent service, quick response to complete my oil change. Definitely was thrilled to relax in the lobby with text updates of my car. More

by MARIAELENA.0130.MM
Recommend Dealer
Yes

Other Employees Tagged: John Varela

Apr 28, 2025

Williamson Cadillac responded

We’re delighted to have provided you with a great experience—thank you for your support!

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