John Wagers | Page 4

Very Personable and friendly service staff Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before givi Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before giving their input. I think that's very important, especially someone like me being a gear-head might have more to add when determining how to care for my car. No one is perfect, but they always hold themselves accountable if ever wrong and will always try to sort out an issue for any customer they help. John Wagers has been awesome when bringing my vehicle for servicing. More

Report | Print

Great Cars, Great People, Great Dealer I have worked with this dealer since 2006 and just acquired my third car from them; clearly I love Audi's! It isn't just the cars that bring me back t I have worked with this dealer since 2006 and just acquired my third car from them; clearly I love Audi's! It isn't just the cars that bring me back to this dealer, it is their level of service and commitment to helping me get exactly what I want. I worked with Jen Brown and for the second time and she is great to work with. When I have service done, John Wagers is really helpful. I would fully recommend this company to everyone. More

Report | Print

Sales Department Big Disappointment I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car. From start to finish, sales experience was disappointment. I knew more about the car than either of the two salespeople and the manager. They could not answer my questions and at one point the salesperson said, "Let me know what you find out." One answer I got from a car audio dept at an electronics store. One answer I got from a internet blog site of Audi owners. At closing, they had no record of the $500 down I had given them. I had to produce my copy of the credit card receipt. The closer tried to sell my a long list of extras including clearcoat coatings. (Remember the old rustproofing spiel.) I researched this with a body shop who stated it was overpriced and likely unnecessary. On the other hand, I have always had good experiences with the service dept and realize that from here out, they are the only ones I have to deal with. I especially appreciate John and Justin in service. More

Report | Print

Fast service - great customer care My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to fa My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book. Roger E More

Report | Print