John Wagers | Page 4

Sales Department Big Disappointment I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car. From start to finish, sales experience was disappointment. I knew more about the car than either of the two salespeople and the manager. They could not answer my questions and at one point the salesperson said, "Let me know what you find out." One answer I got from a car audio dept at an electronics store. One answer I got from a internet blog site of Audi owners. At closing, they had no record of the $500 down I had given them. I had to produce my copy of the credit card receipt. The closer tried to sell my a long list of extras including clearcoat coatings. (Remember the old rustproofing spiel.) I researched this with a body shop who stated it was overpriced and likely unnecessary. On the other hand, I have always had good experiences with the service dept and realize that from here out, they are the only ones I have to deal with. I especially appreciate John and Justin in service. More

Report | Print

Fast service - great customer care My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to fa My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book. Roger E More

Report | Print