John Weicherding | Page 22

This Dealership is truly the dealership of Gimmicks.   The customer service is the worst from the dealership manager Dan Sills to the call center. I ordered a F350  XLT 4X4 , in January 2022 and F   The customer service is the worst from the dealership manager Dan Sills to the call center. I ordered a F350  XLT 4X4 , in January 2022 and Ford sent me a notice stating the truck had arrived August 22, 2022 at Elder Ford of Tampa. I called the dealership and spoke with John the Internet sales manager, I asked him to please send me the total amount due so I can get my finances for the truck. I was informed that there was no way to give me a total price because they had to add other dealer options . I told John I did not want any other options on the truck.  I already added over $11k in options and did not want any more options. John told me that I will get the extra $3k in options or lose the truck. I told him I did not want tinted windows , nitrogen in the tires and other options that I was not interested. I asked to speak to a manager and John said ok, Jeff the manager was going to call me in a hour. The next day I called to talk to a manager and again I was told they will call me back and nobody called back. I than emailed the Dealership manager Dan Sills and he never responded to my email nor to my phone call. I was later contacted by the same John the internet manager and John told me that if I would give them a five start rating they would discount the forced add on. The next day I informed John I wanted to come see the truck and they told me the truck was in service and I was not allowed to see the truck. I finally realized they wanted the truck more than me so; I told them to keep the truck. This truly broke my heart because I waited 8 months for the truck.   A dealership with a professional manager should of told me to come and see the truck and I will try to see what we can do to let you see the truck and worst case scenario we would have a chance to meet each other. What I learned was Dan Sills the Dealership manager and all of his managers need to go back to customer serves training. This Dealership was the worst dealership I had ever experienced and I have bought from many dealerships in the past. I am convinced this dealership has paid for its good reviews by giving discount to people to who will give them a good review just like they wanted me to do. The best advice I can give is to stay away from this dealership. My experience is documented by emails correspondence with the dealership. P.S As of today Dan Sills the Dealership manager has never made any attempt to contact me this should tell you everything. More

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Elder Ford is the number 1 Ford dealer in Tampa Bay. This dealership has the most available vehicles, best prices and service, and the purchase experience is top shelf from start to finish. I have purch This dealership has the most available vehicles, best prices and service, and the purchase experience is top shelf from start to finish. I have purchased 2 trucks from Elder Ford. I will continue to buy from Elder Ford and recommend this dealership to family and friends. More

by robertscottwalton Verified Customer Verified Customer

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They are the best in what they do with the customers cars and the comfort u feel there and the comfort u feel there More

by MANUELABRADA Verified Customer Verified Customer

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John was absolutely the best to work with! Would definitely use him again in the future. Would definitely use him again in the future. More

by MESTES3718 Verified Customer Verified Customer

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John w did a great job communicating before during snd after the sale. Their it service on delivery day was also excellent. after the sale. Their it service on delivery day was also excellent. More

by PPARTLOW2020 Verified Customer Verified Customer

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U guys are the best there’s no dealer anywhere like u guys simple the best guys simple the best More

by MANUELABRADA Verified Customer Verified Customer

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Top notch customer service. Staff is people oriented and goes that extra mile to ensure customer satisfaction. Staff is people oriented and goes that extra mile to ensure customer satisfaction. More

by BUTTSMB1 Verified Customer Verified Customer

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Excelente servicio muy buena atención Lo que más me gustó es que fue un proceso muy rápido es que fue un proceso muy rápido More

by baironvalle Verified Customer Verified Customer

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This is my second time choosing Elder even though it is hours away, and they again proved absolutely worth the drive. I had contacted over 25 dealerships in a search for the right vehicle, Elder was my fir hours away, and they again proved absolutely worth the drive. I had contacted over 25 dealerships in a search for the right vehicle, Elder was my first of those calls and they did not stop working to find the right vehicle. They were the only dealer to track down what I wanted, instead just what they wanted to sell me. When delivery of the vehicle had complications, John Weicherding and Robert Tucci jumped to resolve the issues immediately. The professionalism, care, and efficiency at the dealership continues to be unmatched. More

by jasonmeyer1977 Verified Customer Verified Customer

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John Weicherding & the Elder Ford team were great to work with! Thanks for helping us get into the new F150's! with! Thanks for helping us get into the new F150's! More

by joe.pyles Verified Customer Verified Customer

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