John Wismer | Page 9

Glad to see all the service representatives were wearing face masks for the protection of us all. Price: lowest compared to three others. Service: Friendly and professional. Quality of Repair: only t face masks for the protection of us all. Price: lowest compared to three others. Service: Friendly and professional. Quality of Repair: only time will tell. More

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Brought vehicle in for a recall notice for airbag and seatbelt retensioner problem. Service Department personnel were friendly and got the job done quickly and when they said it would be done. seatbelt retensioner problem. Service Department personnel were friendly and got the job done quickly and when they said it would be done. More

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Completely satisfactory experience. I was uncomfortable in this Covid-19 environment but John Wismer was a pleasure to work with. Got my Corolla in and out in less time than expected. I was uncomfortable in this Covid-19 environment but John Wismer was a pleasure to work with. Got my Corolla in and out in less time than expected. More

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Kept me waiting for 90 minutes after service was completed Took my vehicle in for routine maintenance. They recommended I also have my brake fluid flushed and I agreed. After waiting in the customer lounge f Took my vehicle in for routine maintenance. They recommended I also have my brake fluid flushed and I agreed. After waiting in the customer lounge for 3 hours I went to the service desk to ask why it was taking so long. The clerk there said, "oh, it's done" I was ticked-off and asked why no one came to the lounge to get me. Then the service rep told me he had sent me a text 90 minutes earlier because he thought I was out walking around somewhere. That's when I went from ticked to furious. Perhaps my texting was turned off, or the message didn't come through, or delivery was delayed. There are any number of reasons why a text message might not be successful. During the 3 hours I sat in the lounge I saw every other service rep come to the lounge and call out to their clients to tell them their car was ready. I asked why he didn't simply walk over to the lounge area and tell me it was done instead of texting me - or come out to check on me after I didn't answer the text message after 15 minutes or so. He never answered that question satisfactorily and he never apologized. If anyone has been to this dealership, it´s stuck on along Highway 41 with no sidewalks and nothing to walk to on either side. Add in the fact that there is highway is under major reconstruction and even walking outside the dealership building is dangerous. How in blazes he ever imagined I´d be out for a stroll in all that is beyond me. My vehicle is 3 years old and I typically buy a new vehicle in the 4th year. So not only will I not be back to Toyota of Venice for service, I'll also go somewhere else for my 2021 new car purchase. More

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John is always professional and helpful. Joel in service is always helpful too. He explained why I needed new tires, also my warranty expiration date. is always helpful too. He explained why I needed new tires, also my warranty expiration date. More

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Kudos to John and his service team for providing valuable information and timely service for my 2017 RAV4 Hybrid. Look forward to the next appointment. information and timely service for my 2017 RAV4 Hybrid. Look forward to the next appointment. More

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John answered all of the service questions that I had. He took extra time to work with me in my car to explain settings that I didn’t understand. Thank you, John He took extra time to work with me in my car to explain settings that I didn’t understand. Thank you, John More

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Fast check in for service. Got the job done (10K complimentary service). Checked out quickly as well. Service adviser on top on things. Thanks for a pleasant (and quick) experience. complimentary service). Checked out quickly as well. Service adviser on top on things. Thanks for a pleasant (and quick) experience. More

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Awesome service counter guys always helpful in making sure I understand what my car needs and very helpful with and question I have about my car sure I understand what my car needs and very helpful with and question I have about my car More

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John and his crew did a great job. The work was completed sooner that I had imagined. I will definitely go back for any maintenance my truck needs. Thank you a job well done. completed sooner that I had imagined. I will definitely go back for any maintenance my truck needs. Thank you a job well done. More

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