I viewed inventory online and Ralph Ramirez answered my request. I purchased the car I viewed. Ralph was very knowledgeable about the car and the hitch and roof rails I wanted. He helped set up the radio and navigation. I am very satisfied with the experience.
I used the website to check their inventory. I knew what I wanted and they had it. Talked to a Steve on the phone and he was very helpful. They had everything ready for me when I got there after work. I test drove a Rav4 and looked at two others. I decided on the one that I test drove. Shawn spent time with me to show me how everything worked on the dash and answered all my questions. They had the price figured out including incentives. The finance person was equally fantastic and answered all my questions and was very helpful. The customer service has been fantastic!
Cheryl Harris did a great job helping us getting our new SUV, she was very professional and went out of her way to make sure we get the best price. Mario( finance guy) took good care of us with financing. Overall a great experience! Love Cheryl and will definitely recommend her to friends and family!
Keith Molkenthin was great. Entering the dealership early in the morning with little intention to purchase a Toyota!! I did thanks to Keith. He understood my personality and caught on quickly not to pressure me. The manager was very nice. The young man who did the paperwork was a little too confident for my taste. Almost a deal breaker. Keith was the key to this purchase. Period.
Usually I drive 20 miles farther for service for my Toyota vehicles. This dealership never was impressive in the customer service.i was under a time constraint so I had oil changed here. I wonder if they made some management changes in the service dept because today everything was first rate.