Johnathan Kiley

This visit not up to usual standards. Employee I worked with has been difficult twice in the past. I try mightily to avoid him. He always tries to oversell, does not listen, talks down t Employee I worked with has been difficult twice in the past. I try mightily to avoid him. He always tries to oversell, does not listen, talks down to women condescending, I honestly know a lot more than I’m sure he’s giving me credit for - like, that I do not need to replace my entire rear windshield wiper motor when replacing the blade would suffice. As I considered, somewhat confused about this, and dissatisfied with his explanation, I declined that replacement which was met with scowling disapproval. Once I declined, another employee supported my decision and then informed me that I would have had to sign a waiver releasing liability if he if he broke the glass. Something he failed to disclose. This time, I went in for a simple battery replacement and left with a $266.00 bill. No conversation, no options, he just did it. Had I known before the installation, I may have chosen to go elsewhere because I know I can get a less expensive battery at freaking Costco. I bought my car from you. All of the work has been done by you but I will NOT deal with him again and unless I can avoid him, I’ll be going elsewhere. More

by Angie Verified Customer Verified Customer

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Excellent service as usual. I highly recommend them! Found the issue, and fixed it. No better place to take your vehicle. I highly recommend them! Found the issue, and fixed it. No better place to take your vehicle. More

by heidicharrison Verified Customer Verified Customer

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Mike thank you for all you did to fix my car. I really appreciate it! I really appreciate it! More

by ash.wittlieff Verified Customer Verified Customer

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Great service, all work was done in a timely manner. Kevin is awesome. He was very polite and conversational in both the rides to and from my house. That service made me think about using Boucher Nissan Kevin is awesome. He was very polite and conversational in both the rides to and from my house. That service made me think about using Boucher Nissan for more of my auto service needs. More

by DALEGUT1 Verified Customer Verified Customer

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The service advisors always go over the possible needs of your vehicle and their recommendations and then let you decide to do something now or wait till you can budget for it if it's not needed immediately. your vehicle and their recommendations and then let you decide to do something now or wait till you can budget for it if it's not needed immediately. The work done is always first class. More

by Jim Verified Customer Verified Customer

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Very good service I like dealing with them. Would recommend them to anyone Always very nice and friendly Would recommend them to anyone Always very nice and friendly More

by PLD280 Verified Customer Verified Customer

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Jon, service consultant, was very helpful. He took the time to explain what was wrong and how to fix it. Very good communication. He took the time to explain what was wrong and how to fix it. Very good communication. More

by heidisue1977 Verified Customer Verified Customer

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I live far from the dealership but feel that the performance of the service department at the Waukesha location is unmatched in today’s market hence well worth the extra driving distance to get ther performance of the service department at the Waukesha location is unmatched in today’s market hence well worth the extra driving distance to get there. Kudos! More

by RODRAM01 Verified Customer Verified Customer

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Great Customer Service Jon explained everything in detail about the services I inquired about ensuring me they would take of any issues. about the services I inquired about ensuring me they would take of any issues. More

by Shiloh2010 Verified Customer Verified Customer

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I had a wonderful experience here at your dealership. They were kind an very helpful. They were kind an very helpful. More

by brandancemclaurin Verified Customer Verified Customer

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