Johnny Millaway | Page 19

Johnny is an amazing salesman. Negotiations were brief and to the point. There wasn’t any need to linger and wait while the decision was made. I’d go back. and to the point. There wasn’t any need to linger and wait while the decision was made. I’d go back. More

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Honest Review -- Nice Facility. Poor/Contentious Experience. I came to the Lexus of Wesley Chapel to purchase a car I found online. I called in advance since I live two hours away and drove with my parents. The I came to the Lexus of Wesley Chapel to purchase a car I found online. I called in advance since I live two hours away and drove with my parents. The salesperson (Johnny Millaway) was a nice guy and met us upon arrival (no wait time). While doing the paperwork, we asked for a copy of everything and were told we would receive this when we talked to “the next person” (which we did not receive; to note, we interacted with three different people whilst there, which apparently is the “normal protocol”). We completed all the paperwork and the salesperson apparently made a serious mistake; he informed us we could use our existing tag (we brought and provided the tag info with us); however, this was incorrect. While we were waiting in the lobby for the keys, we were approached by the Service Associate (Chad Anthony Herd), not the salesperson. The Service Associate was highly confrontational and unfriendly, stating there was no way he could process it this way. He went to speak with the salesperson in the back, returned and claimed the salesperson misunderstood what we told him (even though we had the tag info in our hands). The Service Associate stated we would have to pay extra to purchase a new tag if we wanted the vehicle. Not only was he unfriendly, he was not willing to offer any alternatives or even slightly apologetic of the issue. So we were put in a tough position to figure out what to do. Ultimately, we ended up having to start over and re-do the entire paperwork as joint owners (fortunately I had my parents there with me, otherwise I would have had to drive back and forth for four hours). When we went back to re-start the entire paperwork, the salesperson told us he simply wasn’t aware of that process and he learned something new (a disparity from what the Service Associate shared). Either way, we re-did all the paperwork (e.g., financing documentation, credit checks, signatures, etc.). We were then left sitting alone for a while, as they reprocessed all the paperwork. The Service Associate returned this time (not the salesperson) and informed us we were still required to pay more for the tag transfer (in addition to the financial figures we already agreed to). I asked if the difference would be covered due to the misinformation on their part and the hassle, at which point the Service Associate promptly stated there was no way he could do that. He walked away and we sat there waiting, again. The Service Associate later returned and told us to follow him to his office to sign the final paperwork. There were not enough chairs, so I told my parents to sit down and I would stand. The Service Associate quickly interrupted that I needed to sit down, as I was needed to sign documents, while my father could stand (who, BTW, is a heart failure patient and uses a machine to get around). The Service Associate immediately tried to sell us on warranty and insurance add-ons, claiming the manufacturer warranty was ending imminently. However, we were confused as this was a 2018 vehicle and asked for the first service inspection date logged; he looked back through the paperwork, and said “hmm, nevermind” and moved on to the next paperwork. We asked again for the date and he begrudgingly said it was actually first serviced in 2019 (i.e., meaning the first year of warranty had not yet even completed, with several years remaining). The Service Associate continued to fly through the paperwork and was highly confrontational, annoyed with anytime we inquired about the documents we were signing. We also noticed much of the papers we were signing had blanks/missing info (and no countersignatures). We asked for copies of the entire paperwork, and only received pieces (I later requested that, when the paperwork was finalized (with all signatures), to share a copy and was told it would be fine to just run it thru a scanner; I have not yet received this, nor have I received a response to the follow-up e-mails on this). After flying through the signatures, he hastily handed us a temporary tag, told us to go back outside and talk to the salesperson to attach it to the car, turned away and did not shake our hands (which we found disrespectful, as well). Overall, we were unhappy with the experience at the dealership. A few extra points worth noting: - This dealership has a beautiful facility, with an incredible lineup of cars in the lobby and throughout the lot. - The folks at the front desk were kind and greeted us when we came in. - There is a stellar waiting area (among the nicest I’ve seen), which has several refreshments, snacks, and TV’s. - A number of (other) employees greeted us among the (many) times we were left sitting idle across the hours we were there. - There was no wait time when we went in the evening (which highlights our unfortunate experience, given how many hours we were there in total). - We noticed the mileage in the car was different than the posting (though it conveniently matched the odometer listed on the paperwork that we had to sign). - We noticed the owner’s manual and service handbooks were missing from the car; we called the salesperson back, who was surprised to hear this and said he’d doublecheck the inventory (he e-mailed us a PDF, the same one we pulled from the web, though we never received a physical copy). We called our local dealership to ask if they had any extras, and they claimed it would cost a few hundred dollars (they were also surprised the dealership didn’t have this or offer to order one for us). - We have not received a copy of the paperwork (to-date), despite multiple follow-up notes to the Service Associate. - We are now over a month past the purchase of the car and the temporary tag has expired. We have tried, unsuccessfully, to reach the Service Associate (Chad Anthony Herd) to gain some guidance on this, though have not yet received any response. - We have gone to the tag office multiple times to inquire about options and were repeatedly told that the dealer needs to handle the paperwork (the tag office rep did attempt to retrieve the info on the registration in the system and did not see anything listed). The tag office rep shared that this was odd, and conventionally, dealers extend the temporary license tag (or issue a new one), while the registration paperwork is being finalized (the tag office also advised us to contact the Bureau of Dealer Services and file a complaint, if necessary). This is not the experience we expect from a luxury dealer, purchasing an essentially new (2018) luxury SUV. We have purchased three other vehicles from various dealerships over the last six years, all with pleasant experiences. Ultimately, we have a new car sitting in our driveway for the week of Christmas that we cannot (legally) drive, resulting in unnecessary burden trying to coordinate with family in town. We understand folks may be out for the holidays, but we will continue to try and connect with the dealer for guidance. Overall, this is a beautiful facility (and I hope with pleasant associates based on other reviews), however I would not recommend this dealership. They made a mistake (honest mistake by a nice salesperson), treated us as if it were our fault, did not seem to care past the point we agreed to purchase the car, and provided a rather contentious environment upon reviewing/signing of the paperwork. I tried my best to share the experience with this dealership in an honest fashion. Hope this helps. More

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Thank you for all the time that you put showing me all my alternatives for my budget that was for me very important. Love my new and 1rst Lexus NX300 alternatives for my budget that was for me very important. Love my new and 1rst Lexus NX300 More

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Johnny was great to work with. He was very knowledgeable and not pushy at all. Would definitely recommended him and this dealership for your next purchase. and not pushy at all. Would definitely recommended him and this dealership for your next purchase. More

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Such a pleasant experience at this dealership! Courtesy reigns, and just the smoothest transaction I can remember. Thank you for making buying a car downright nice! reigns, and just the smoothest transaction I can remember. Thank you for making buying a car downright nice! More

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Lexus of Wesley Chapel is the most professional dealership I have dealt with. You have Professional and attentive staff that go above and beyond to help anytime. This is our second purchase from WC dealership I have dealt with. You have Professional and attentive staff that go above and beyond to help anytime. This is our second purchase from WC Lexus but definitely not the last. More

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Johny Millaway - Responsive and Hard Working I recently made a purchased at Lexus of Wesley Chapel; an entirely delightful experience. I first heard from Johnny Millaway who was responsive to my I recently made a purchased at Lexus of Wesley Chapel; an entirely delightful experience. I first heard from Johnny Millaway who was responsive to my interests: he showed me only vehicles I wanted to see. He was up front about everything and most importantly, didn’t downplay a rather challenging issue. Ultimately he worked hard to earn my business and for that, I’m grateful. I can only hope that all employees at Lexus of Wesley Chapel hold the same values and focus that Johnny presented to me. I will further add that my interactions with Nicole in finance and Brad for my trade-in further underscore the strong customer-oriented values I experienced; they too are a credit to this dealership. More

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Great experience We had to drive over 2 hours to this location but it was so worth it. From the time we walked in the door until we were on our way home, it was nothi We had to drive over 2 hours to this location but it was so worth it. From the time we walked in the door until we were on our way home, it was nothing but a professional and pleasant experience. Our salesman, Johnny Millaway, is a fine young man exemplifying all the qualities for a successful career. He was flawless in making the sale of our car. It is just the perfect one for us. We have owned 7 Lexus over the past 30 years but your dealership was the best so far. Jordan Ritter handled the final business matters and was also a very qualified person. Again, the Wesley Chapel dealership is a wonderful place to do business with. More

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Great overall Very easy car buying experience. Price was best I could find and the team delivered the car as advertised. Johnny responded promptly to all questions Very easy car buying experience. Price was best I could find and the team delivered the car as advertised. Johnny responded promptly to all questions and made the process very simple More

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Excellent Purchase Experience My wife and I were extremely pleased with our salesperson, Johhny Millaway. He was not overbearing in any way, yet very helpful in finding the car we My wife and I were extremely pleased with our salesperson, Johhny Millaway. He was not overbearing in any way, yet very helpful in finding the car we wanted. When we arrived at the dealership they had one 2020 car in the color scheme that we wanted. However, we found that it lacked one feature that we needed to have. A car carrier had just arrived at the dealership and he checked the inventory and found that they did have the make and model car we wanted, in the color we wanted, and it had all of the accessories that we wanted. The salesman, as well as all the other personnel that we interfaced with, were a ll very pleasant and helpful. The financial paperwork was handled very efficiently by Lily Do, who we found to be exceptionally friendly, courteous and professional. We also enjoyed the concierge area where we waited for the car to be prepped, where the coffee and pastries were very tasty. All in all, I would never consider going to a different dealership again as this was the best experience we've ever had at a new car dealership. I give Wesley Chapel Lexus five stars. More

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