Johny Calle | Page 12

Smoothest Car Experience yet!! HGreg definitely made this car buying experience the easiest of my life! Just got my 5th car, 2015 Lexus RC and Alberta was amazing! Very helpful, hon HGreg definitely made this car buying experience the easiest of my life! Just got my 5th car, 2015 Lexus RC and Alberta was amazing! Very helpful, honest and knowledgeable!!! The whole staff was friendly! Alberta, Moises & Tommy made this THE most memorable purchase I’ve made in a while. More

by csewell1028 Verified Customer Verified Customer

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Friendly and complete Staff was helpful and very friendly. Straight forward pricing. Clean and comfortable area inside and out. Large variety of vehicles. My wife and I bou Staff was helpful and very friendly. Straight forward pricing. Clean and comfortable area inside and out. Large variety of vehicles. My wife and I bought a Chevy Silverado. We couldn’t be happier More

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Poor service after the sale After doing a lot of research online we decided to travel 3 hours to Orlando to see a few cars we were interested in at H.Greg. I was warmly welcomed After doing a lot of research online we decided to travel 3 hours to Orlando to see a few cars we were interested in at H.Greg. I was warmly welcomed and taken by Cadmar to see the 3 cars I was interested in. One had quite a bit of interior damage and the second was unavailable so I decided to take the 3rd for a test drive and ended up purchasing the vehicle. The buying process was easy and Johny was great at completing our financing which I already had pre-arranged with my credit union. I was issued a We Owe for a new tire (one of the tires was almost bald) and to inspect/replace the rear brakes (concerns of them being worn too low and rotors having deep scratches). Their service department was closed so they were unable to do it that day but told me to bring the We Owe into any H.Greg location and they would take care of it for me. This is where things began going downhill. Since I live over 2 hours away from the nearest location I called and asked if it was possible for me to purchase a tire and be reimbursed to avoid driving so far for just a tire. After many failed attempts to contact the service department (goes to voicemail and the mailbox is always full) and being transferred many times the manager finally agreed to reimburse me if I purchased a tire and had it installed myself. I also asked about being reimbursed for having the brakes inspected and replaced if needed which he agreed to as well. It just so happened that some family had come into town and wanted to take a trip to Orlando so I called and told them I would just bring it in since I was going to be in town and it would be easier. I drop the car off the night prior to have it service the next day and the guy who takes the key in the delivery department says absolutely nothing, so I ask him if he needs any information and he just nods and says "no, I'm good to go". I call the next day to check that my car had made it into service due to my interaction the night before. I was transferred multiple times before getting ahold of someone who could answer my question. They mention the car was ready to go and that the new tire was put on. Great. So I ask about the brakes and they say they are unsure and would have to get ahold of the service department and they would call me back. I never received a callback. I show up to pick up the car and was directed to the back, I walk right past Cadmar (My Salesman) who makes eye contact with me and doesn't say a word, just turns and continues talking to his co-worker (they weren't busy at the time). All I was expecting was a hello and maybe a quick inquiry about how the car had been treating me, the typical customer service treatment. I received nothing. I went back to delivery to get the keys and asked if they were able to check the brakes and the attendant wasn't sure and would have to ask the service department which was closed. I asked if they had a service receipt that showed what was done or the results of the inspection and she said they didn't. I was then told the car was "probably" right outside the back doors. We walked all the way through the back parking lot clicking the remote to find the car which was in fact in the front of the building in customer parking. At this point, I'm already upset. I decided to check to make sure the tire was in fact changed, which it was. I then check the brakes and noticed they hadn't been changed which completely put me over the top since I had never received a callback and was limited on time there in Orlando. To top it all off on my way home I receive a call from one of their departments asking me if I am the guy who fixes windshields... How unorganized can you be if your mixing customers and vendors information up? This is one of the few bad reviews I have ever given a company. Completely disappointed with how everything ended up. Would never buy a car there again. More

by Adaryll G. Verified Customer Verified Customer

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2015 Silverado It felt a bit like an airport when we walked in and we spent more time than we expected but we absolutely love my truck! It felt a bit like an airport when we walked in and we spent more time than we expected but we absolutely love my truck! More

by CSAFKO Verified Customer Verified Customer

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2013 Jeep Vehicle was very dirty in side not detailed or touched. Bought at night did not notice. Pickup in morning did not check. Tires were unbalanced Vehicle was very dirty in side not detailed or touched. Bought at night did not notice. Pickup in morning did not check. Tires were unbalanced More

by OALVARADO32 Verified Customer Verified Customer

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Great salesperson Emily was very informative and assisted me with making my decision much easier with her expert advice and knowledge of the vehicles. Outstanding custo Emily was very informative and assisted me with making my decision much easier with her expert advice and knowledge of the vehicles. Outstanding customer service. Johny was very efficient and precise with the financial process. Excellent customer service. More

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quick and to the point with freindle staff It was quick and to the point with friendly staff pre sale was great with car fax and original invoice allowing a quick decision. etc It was quick and to the point with friendly staff pre sale was great with car fax and original invoice allowing a quick decision. etc More

by ken81 Verified Customer Verified Customer

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Excellent Team Good prices, service and the personal is super friendly. After going to two dealers and without expecting anything from HGreg, just to look we entered Good prices, service and the personal is super friendly. After going to two dealers and without expecting anything from HGreg, just to look we entered and left super happy. More

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Great Prices, Even Better Customer Service This was the greatest purchasing experience I've ever had. Unlike most dealerships that call you too many times hassling you about prices or deals try This was the greatest purchasing experience I've ever had. Unlike most dealerships that call you too many times hassling you about prices or deals trying to pressure you into a purchase, this dealership took a laid back approach letting you call the shots. From the moment you walk in, the environment is relaxed, inviting, and very friendly. I'm 25, a recent college grad, and a first time car buyer. I walked in very afraid that I'd be pushed around or bullied into buying something I wasn't comfortable with, something expensive, or something I couldn't afford in the long term. What I got was Moises - the kindest, most respectful, and helpful associate. He was ever patient - letting me walk around the lot test driving as many cars as I wanted and offering his knowledgeful advice until I finally found the right one. Moises was amazing at giving great suggestions and being patient - making sure I was ready ready before moving onto the next step in the process. I would highly recommend him to any and everyone! The car I purchased was more than $1,000 below the kelly blue book price, was a 2016 model with only 20,000 miles, and was absolutely everything I wanted! If you're looking for a good price and great service, you'll find it at HGreg Orlando! More

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Time consuming but worth it Went in to get 2015 ES350. Was offered a very fair price on my trade in, almost 5 times what other dealerships tried to give me. Process is time consu Went in to get 2015 ES350. Was offered a very fair price on my trade in, almost 5 times what other dealerships tried to give me. Process is time consuming but you are buying a car so it's to be expected. Staff was helpful as well. Only thing I would have asked for is for my car to be cleaned a little better. More

by ramswamyrajesha Verified Customer Verified Customer

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