Johny Calle | Page 5

Worst experience ever. Don't even go close to this dealer. Not enough space to describe the humiliation felt from their team. Very disorganized and unprofessional. dealer. Not enough space to describe the humiliation felt from their team. Very disorganized and unprofessional. More

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Sold a useless warranty and car with prior unrepaired AC damage. This is my 2nd car from the dealer. The 1st vehicle sold to me needed the axle fixed. In January I visited the dealer with a pre-approved loa damage. This is my 2nd car from the dealer. The 1st vehicle sold to me needed the axle fixed. In January I visited the dealer with a pre-approved loan from Capital one. I test drove the car around the block (under 45mph) and after 3.5 hours completed my purchase. During the purchase the finance guy, Johnny, sold me an extended warranty which he led me to believe covered repairs that the factory warranty would not. When we left the car was shaking on the highway but the dealer had already closed so I called the next day to express my concern and desire to get a different car. The salesperson, Manuel, told me they needed to try to fix it and that it just sounded like a minor repair. He transferred me to the service department and they scheduled me for their first available time which was 10 days later. When I returned 10 days later and they told me the axle needed to be repaired and that I could leave and drive until the parts came in I refused the offer and demanded a new car. We took my current car on the highway for a test drive so we could try it out over 50 mph. The car was slightly shaky so we returned to the dealer and I was told the wheels needed to be balanced and to come back in a week. During this visit the finance manager told me he would need to switch the car on my loan, but I didn't need to wait for him to do it. He would take care of it and call me when it was done. Days passed and I didn't hear anything. I looked at my Capital One app and the loan was still for the old car. When I reached out to Capital One they did not know I no longer had the first car and said the dealer needed to call them. I then reached out to Johnny in finance and he told me he was still working on it. A week passed and still no communication until Johnny reached out saying I should call capital one to confirm the new car swap. I didn't think much of it and called Capital One. A month later I checked my credit report to make sure everything was in order and I noticed that they did not switch the car out on the loan they opened a brand new loan. The dealer paid the old loan off and ran my credit AGAIN to open the loan for the second car. In fact they also ran my credit for another company during my initial visit even though I had pre-approval. NONE of this was communicated to me. Fast forward 7 months later, I drove the car to the doctor and realized the AC wasn't working. I remembered I had the extended warranty and reached out to see how it works. The rep for United Car Care was very rude and told me the car was under factory warranty so they wouldn't do anything for me. He told me the plan was void when the car is still under a factory warranty. I then reached out to the dealer and they told me the same thing, but I should bring the car in to check out the AC because anything that is mechanically wrong with it would be under the warranty. 3 hours after dropping my car off, the dealer called to ask if I had been in an accident. I immediately disputed his claim until I realized the car had been in a "minor" accident before I bought it. The service department explained the AC discharge hose was crushed from an accident and was not repaired/replaced. My options were to file a claim with my insurance company or to pay out of pocket. I called HGREG over and over again, probably about 30 times and all I got were voicemails that were full and I was even disconnected several times. After 3 days I finally asked the dealer to fix it because I need my car . The cost was almost $900..not to mention I just replaced the battery about a month ago; and I don't even drive that much because I work from home and because of the pandemic! Not only did I receive a damaged car, I was sold a useless warranty for coverage that I already have.When I inquired with the warranty company about cancelling, they said I have to go through the dealer. I have contacted them several times and haven't received anything. I am extremely disgusted with this service. More

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Overall great experience Sean helped me and my family find the right Nissan Sentra for our daughters first vehicle and we got a fair trade in price, we will be back! Sean helped me and my family find the right Nissan Sentra for our daughters first vehicle and we got a fair trade in price, we will be back! More

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GO ELSEWHERE! DON'T WASTE YOUR TIME AND CREDIT! I'm offering one star only because it requires one to write a review, but if it were up to me, I wouldn't have included a star at all. My family is t I'm offering one star only because it requires one to write a review, but if it were up to me, I wouldn't have included a star at all. My family is transitioning from FL to AR. We planned to purchase a family vehicle before we made the move. I moved in advance of my family to begin work, so we chose a vehicle, confirmed it was still in stock, and we scheduled a test drive. I flew in from Arkansas, DURING THE COVID-19 PANDEMIC, to Orlando. We test drove the vehicle and liked it. They ran my credit. We agreed to the terms. I filled out all the required paperwork and offered my pre-approval of financing and proof of insurance. Because I had to return to work, I took a flight back to Arkansas that same day, and was told that everything would be sent to me the next day via FedEx. Well, I never received it. I didn't receive a callback either, so I reached out to my salesman, but received no response. I called again the following day and my salesman, Pedro, said that he was off for the day and couldn't help me, but advised I call the dealership. I called the dealership and learned that Jonathan in Finance, who I was working with originally, was no longer working on my deal, so they transferred me to another finance professional, whose name I can't recall but he texted me from a palm beach phone number ending in 3874. He said he would get everything over to me. He confirmed everything including my address. I heard nothing back after that. I called and texted, but received no response. I received a call the next day from Vincent Abbott who informed me that the vehicle had been sold to someone else. I was livid. He offered to reimburse me for my flights, but I told him that we needed a vehicle and were getting closer and closer to our move date. They had already run my credit, so I asked to explore other vehicles in their inventory. He welcomed me to look at other vehicles and agreed to work with me, considering the circumstances. After that call, I sent Vincent a list of vehicles that I was considering. My family arranged test drives and we chose two, however, Vincent stopped communicating with me. At this point I am beyond frustrated. I get an email from him a couple of days later saying that he had a family health emergency. Given what's going on in the world, I empathized and reset. I asked Vincent to reach out when he could, but he never did. I called Hgreg.com and spoke with Francisco Oliva. I explained everything in detail. He said that he was the correct person to speak to because he handled online, out-of-state sales. He asked me to offer him a list of vehicles. I did. Considering this is already a really long review, I'll just put it this way, Francisco used our shared military background to gain my trust, and lost it after a week because, like his colleagues before him, he was unresponsive. My last text to him was 5/22. He said he would get back to me, but hasn't. I know Hgreg.com is still selling vehicles because the inventory is ever-changing. Given the chaos and frustration, and more importantly, my need to move the family to our new home, I started looking at other dealers. My advice, BUY SOMEWHERE ELSE. IT'S NOT WORTH THE TROUBLE! More

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Just bought our 1st car from HGreg. What a great experience, great selection of cars, great sales man Alex. Alex was very helpful but no pressure. Thank you! Susan experience, great selection of cars, great sales man Alex. Alex was very helpful but no pressure. Thank you! Susan More

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Great experience and smooth transaction Kyle Bonilla was Great experience and smooth transaction Kyle Bonilla was my agent and he was Awesome 5 star rating. Will definitely continue to use HGreg for future Great experience and smooth transaction Kyle Bonilla was my agent and he was Awesome 5 star rating. Will definitely continue to use HGreg for future car purchases More

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After sales lies I have bought two high end vehicles from this dealership in Orlando and have experienced the most suspicious after sales treatment i could ever imagin I have bought two high end vehicles from this dealership in Orlando and have experienced the most suspicious after sales treatment i could ever imagine. My first vehicle I was told that they do not provide a second key. I protested and suddenly a second key was found. During the sales process I pointed out that the tire pressure light was on . I was told shortly after that it was solved. I have since had to replace the tire and have had to have the wheel nuts replaced as they do not include the security nut socket as stated by the sales person.Some three weeks later the deed arrived. My second vehicle came with one key and they sales person called my a liar when I said my previous car came came with two keys. He then admitted that if they find it they will post it to me. I have not received they deed as I did with my first car so I called the dealership. I was told that they do not provide this and denied sending me any documents before.At one point they female one the phone put the phone down on me after talking over me and again saying I am lying. When I asked for a copy of the legally required inspection of the vehicle which they say they do, I was told they did not have a copy. and could not supply one. Anyone thinking of buying a car from HGREG should think again. nothing more than a deceptive dealership and give used car dealerships a bad reputation. And for the record i spent 70k cash on two vehicles. Clearly I am not a high end client to this second hand dealership. You have been warned before you buy. If you would like to know about another vehicle i was interested in where it became apparent that an employee was interested in it and told us it had a cracked sun roof and was no longer available . Despite me inspecting the sun roof which had no crack and their own head office stated they were not aware of any defects on the vehicle or aware of it being recalled despite the manager on duty saying it was not available. Enjoy your car manager. More

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Frank Guierre was absolutely first class...unfortunately his finance manager a delivered cashiers check within 2 days by Fedex wasn’t good enough for him so the deal fell through. What a plonker! Good luck his finance manager a delivered cashiers check within 2 days by Fedex wasn’t good enough for him so the deal fell through. What a plonker! Good luck Frank, you are destined for greatness! Hopefully some of your professionalism will rub off on your finance manager 😂 More

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Scammers who don't return checks to your bank My husband and I looked online and picked out a vehicle. We had been pre approved through our bank and had everything ready to go, they already got th My husband and I looked online and picked out a vehicle. We had been pre approved through our bank and had everything ready to go, they already got their check. When we showed up and test drove it, there was no a/c. There was also rust on the under carriage and also inside the vehicle. Obviously we were no longer interested since I'm not paying 20k for a lemon. Now they are refusing to send the voided check back to our bank. The manager just puts you in hold then the line is disconnected. BEWARE THEY ARE SCAMMERS I'm not going to let it bother me to much because at this point we're just preparing to press charges More

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Thieves Wow what a terrible dealership! From the moment you walk in all they do is push this “great” way of doing business with no commission and upfront pric Wow what a terrible dealership! From the moment you walk in all they do is push this “great” way of doing business with no commission and upfront pricing but they never really listen to you and what you want. Plus plan on being there the whole day even though they really weren’t that busy (lots of people just standing around) and then you get to the financing! 16 times they ran my credit! 3 of those times were the same bank! And then it took over a month to pay off my vehicles. Oh and they tacked on some luxcare treatment for over a thousand dollars that wasn’t actually done! If you have to buy here (I wouldn’t) get your own financing! They got me 9% interest rate with a 650 score. That means they raised my rate from what the bank gave me and kept the difference. Oh yeah they’re upfront... More

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