Jon Brown-Stepan

Complete lack of professionalism and terrible customer service. I am a Tier 1 buyer with no trade-in and was completely ready to make a lease deal today after doing my research online. Instead, Delray Kia service. I am a Tier 1 buyer with no trade-in and was completely ready to make a lease deal today after doing my research online. Instead, Delray Kia blew what should have been the easiest sale of their week due to pure laziness. First of all, the physical lot is a disaster. Driving onto it looks like you're entering a war zone. The frontage is completely torn up, other paths are blocked off with barricades, you drive into dead-ends, and it is impossible to navigate to see the inventory. There was nowhere to park. After a service runner told me to park "on the side," I found the only two open spots blocked by cones, forcing me to park right in the driveway just to walk inside. There is zero signage, so navigating the property is complete guesswork. Once inside the showroom, I walked around with the "Where can I get some help?" look on my face and then stood right in the center of the floor for a few minutes. Multiple salespeople were sitting on a couch on their phones or chatting, and another was just tapping a pen at his desk. Not a single person offered to help. I even caught one guy’s eye and gestured for assistance—he looked directly away from me and went right back to scrolling on his phone. When I walked out and ran into a service runner, I told him I was looking for help, and he pointed to the building I just came from. I told him I was already in there, and he just shrugged his shoulders and walked away. It started raining, so I called from my car to try to salvage the trip and asked for a sales manager. They immediately dumped me into a full, generic voicemail where no message could be left. I called back, told them what happened, and they transferred me to a second extension with no outgoing message and full voicemail. On my third call, they promised a call back from "George the Sales Manager." Of course, that call never came. And, so much for John Stepan, the alleged "Business Development" specialist who promises a return call in 24-hours. Again, my phone hasn't rung. So, if you are worried that you will be swarmed and hounded by salesmen here, that's not the case. You will be COMPLETELY IGNORED instead. They clearly have ZERO INTEREST in selling cars or treating customers with basic respect. And, if this is how they handle sales, how do you think you are going to be treated when you have a problem or need service??? I am happily taking my money to West Palm Beach instead. Avoid this dealership! More

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Great service and professionalism by Artur and all the team. Very friendly and customer oriented Really nice experience! team. Very friendly and customer oriented Really nice experience! More

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My experience here was fantastic. No pressure on purchase and everyone that approached me was so friendly and made sure I was happy with my experience, In all the years of my purcha No pressure on purchase and everyone that approached me was so friendly and made sure I was happy with my experience, In all the years of my purchasing cars, I have never felt so calm and reassured that I was at the right dealership. My sales man Zied made my experience here so welcomed. The Finance Manager was great and did everything to make my purchase work for me within my budget. All the guys I met with were fantastic. Even though I purchased a car that was not a Kia, everyone worked with my requests with no issues. I will recommend this dealership always. Thanks to everyone I interacted with on this purchase. What great way to purchase a car with this dealership' More

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I have never been so shocked or humiliated by an experience at a dealership. A friend of mine, who is already a Kia owner, went to Kia of Delray Beach for a routine service appointment. While she experience at a dealership. A friend of mine, who is already a Kia owner, went to Kia of Delray Beach for a routine service appointment. While she was waiting, she was approached by a salesperson named Wassim, who tried to sell her a vehicle. Throughout the conversation, he addressed her by her name multiple times, so there is no question he knew exactly who she was. When he handed her the vehicle proposal, she looked down and saw that the paperwork identified the **"Buyer Name" as "Ugly Customer"** (see pic attached). She was completely stunned. After collecting her thoughts, she asked him, "What is this? That's not nice." Instead of apologizing or explaining, he simply looked over at another salesperson as if he had been caught! He said nothing. No apology. No remorse. No explanation. When she told him she would not be buying the vehicle and walked away, she looked back and saw him smirking with the other associates. Still, nothing was said. It didn't end there. When management became involved, the first explanation was that it was "a computer glitch." When that explanation didn't make sense, the story changed to claiming the comment had been left in the system from a previous customer. Neither explanation is acceptable. If that's true, it means someone at this dealership thought it was appropriate to enter "Ugly Customer" into a customer record in the first place. The manager also told us Wassim is their "number one salesman." That made the situation even more concerning. If this is how your top salesperson treats customers, what does that say about the dealership's culture? Eventually, the manager admitted the situation was wrong and later stated that Wassim had been "written up for the final time." That statement alone raises serious concerns, suggesting there have been previous disciplinary issues. I respectfully request that Kia Corporate: Conduct a formal investigation into this incident. Review whether similar derogatory customer descriptions exist within dealership records. Review Wassim's disciplinary history and determine whether additional action is warranted. Review dealership management's handling of this complaint, including the inconsistent explanations that were provided. Require additional professionalism and customer-respect training if appropriate. Provide written confirmation that this complaint has been investigated and advise what corrective actions have been taken. This wasn't just poor customer service - it was degrading, humiliating, and completely unprofessional. No customer should ever be labeled or mocked based on their appearance. Imagine if this had happened to someone already struggling with their self-esteem or a young person trying to buy their first car. As a woman, I would strongly advise against patronizing this dealership. Based on this experience, I would have serious concerns about how female customers are viewed and treated. No one should have to wonder whether they're being judged by their appearance instead of being treated with the dignity and respect every customer deserves. More

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Very pleased as a first time buyer very pleased with Justin Kevin and Jb brown excellent service Justin Kevin and Jb brown excellent service More

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Customer service is always excellent and Nicole is the best! I always feel she is honest either me. All staff are excellent as well. best! I always feel she is honest either me. All staff are excellent as well. More

by rhoda.rubin Verified Customer Verified Customer

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This dealership went over and above to meet our expectations. John and Gabby got us into our new car. Even though it took a couple of try’s they got the deal done. expectations. John and Gabby got us into our new car. Even though it took a couple of try’s they got the deal done. More

by SBICKOFF Verified Customer Verified Customer

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The dealership was great. I will bring my car back when it needs work. The people were great. I will bring my car back when it needs work. The people were great. More

by LINDENBAUM1939 Verified Customer Verified Customer

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I have been working with George and he has been super helpful and professional . He has gone above and beyond!!! helpful and professional . He has gone above and beyond!!! More

by AKOONIN1 Verified Customer Verified Customer

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They do not honor anything they say. This is an awful dealership filled with xxxxty scammers This is an awful dealership filled with xxxxty scammers More

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