Jon Watson

I recently purchased a used vehicle from Clement. Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. T Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. The dealership policy is "no negotiation," which I accepted. I asked the salesman twice: "Will $22.9k buy this car all-in, correct?" He confirmed Only after I said, "Fine, let's write it up," he slides in an extra $620 doc fee. When called out, he claimed it was a "state-mandatory fee." It is not. The state merely caps the maximum amount a dealership can charge, and Clement chooses to charge the maximum. He then tried to cover it up by saying the dealership legally couldn't pay it. Be transparent from the start; don't lie to your customers. Since I was having the car shipped, I relied on a video walkthrough. I told him I knew it was a used car and expected some wear, but asked him to point out any deep scratches, rock chips, or dents. Instead, he repeatedly insisted the car was "perfect" with "no dents or scratches." The Reality: The car arrived with two very minor dents (which was fine and to be expected), a front was full of rock chips (some were to be expected by don’t tell me there is none), and 7 to 8 deep scratches that cut straight through to the primer. I also pointed out a stain on the headliner during the video and asked if it would be cleaned. He promised it would be. The car arrived with 3 stains still on the headliner. I asked the salesman to notify me when the car left the lot so I can add it to my insurance. He completely failed to do so. I only found out the car was gone when the transporter called me to say he pick the car up about 10 hours ago. I texted the salesman when the car arrived, I stated the car had a bunch of scratches and the stained headliner, instead of offering an apology or a solution, I received a defensive "cover-your-butt" response followed by a smart remark: "A little soap and water will take care of the head liner and the dealership can’t afford to repaint all of the used cars." He also claimed he inspected it before it loaded and the car looked good. In conclusion, the car itself is fine, but the salesman was completely unprofessional and once he knew he had the sale, he didn't care about the customer, he just wanted his commission check. More

by RRS Verified Customer Verified Customer

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fast and very professional. addressed the situation in finding new car and i highly recommend her to anyone else looking for a differant vehicle. i dont recall the others that addressed the situation in finding new car and i highly recommend her to anyone else looking for a differant vehicle. i dont recall the others that you have listed for rating in service and sales More

by mulchhead Verified Customer Verified Customer

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I told my sales rep the amount I wanted to spend each month.They never presented alternative financing options Bryce had to explain the warranty package to me and provide the final breakdown of my cost. month.They never presented alternative financing options Bryce had to explain the warranty package to me and provide the final breakdown of my cost. I asked to have my sales tax included. And since y'all financed me through Hyundai, that was not an option. Your dealership was recommended to me. More

by Betty Gerst Verified Customer Verified Customer

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Nice, courteous, and easy to work with to help you get a deal done quickly and with your budget in mind. deal done quickly and with your budget in mind. More

by WHARDEN3131 Verified Customer Verified Customer

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