Ryan Pieske

I recently purchased a used vehicle from Clement. Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. T Mechanically, the car is in good shape and drives well. However, the experience with my salesman was incredibly frustrating, lack of communication. The dealership policy is "no negotiation," which I accepted. I asked the salesman twice: "Will $22.9k buy this car all-in, correct?" He confirmed Only after I said, "Fine, let's write it up," he slides in an extra $620 doc fee. When called out, he claimed it was a "state-mandatory fee." It is not. The state merely caps the maximum amount a dealership can charge, and Clement chooses to charge the maximum. He then tried to cover it up by saying the dealership legally couldn't pay it. Be transparent from the start; don't lie to your customers. Since I was having the car shipped, I relied on a video walkthrough. I told him I knew it was a used car and expected some wear, but asked him to point out any deep scratches, rock chips, or dents. Instead, he repeatedly insisted the car was "perfect" with "no dents or scratches." The Reality: The car arrived with two very minor dents (which was fine and to be expected), a front was full of rock chips (some were to be expected by don’t tell me there is none), and 7 to 8 deep scratches that cut straight through to the primer. I also pointed out a stain on the headliner during the video and asked if it would be cleaned. He promised it would be. The car arrived with 3 stains still on the headliner. I asked the salesman to notify me when the car left the lot so I can add it to my insurance. He completely failed to do so. I only found out the car was gone when the transporter called me to say he pick the car up about 10 hours ago. I texted the salesman when the car arrived, I stated the car had a bunch of scratches and the stained headliner, instead of offering an apology or a solution, I received a defensive "cover-your-butt" response followed by a smart remark: "A little soap and water will take care of the head liner and the dealership can’t afford to repaint all of the used cars." He also claimed he inspected it before it loaded and the car looked good. In conclusion, the car itself is fine, but the salesman was completely unprofessional and once he knew he had the sale, he didn't care about the customer, he just wanted his commission check. More

by RRS Verified Customer Verified Customer

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Went in to purchase a new Kona. Took way to long to do the deal. 5 hours and was left on our own for alot of that time.. did get a good deal finally but the followup was a nightm Took way to long to do the deal. 5 hours and was left on our own for alot of that time.. did get a good deal finally but the followup was a nightmare. Took 2 weeks to receive the title and final paperwork. Clement Took 23 days to payoff our trade in. They had our trade in on their used car lot on web page for sale. When we were doing the deal was told by salesperson to get a 20 day trade in pay off, did not say 20 business days. When I spoke to manager Ryan after 2 weeks had past he said that Clement had 20 business days to complete pay off. Ryan was very unfriendly and belligerent. This is the second vehicle that we have purchased from Clement and we will not be purchasing anymore from them, More

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Everyone was very nice and professional. The purchase was easy. They had really great coffee. The purchase was easy. They had really great coffee. More

by pamelaw1 Verified Customer Verified Customer

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I had a great experience working with Raleigh and the Clement Hyundai team. I got a vehicle that checked all my boxes, and the Clement Hyundai team was easy to work with and answered all my questions. Wo Clement Hyundai team. I got a vehicle that checked all my boxes, and the Clement Hyundai team was easy to work with and answered all my questions. Would recommend! More

by Alli Verified Customer Verified Customer

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Good service and was knowledgeable about the product. Also took the time with us we needed Also took the time with us we needed More

by Dcaldwell48 Verified Customer Verified Customer

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Ryan k and Mark k we’re the best got me what I wanted talked is through everything offered! talked is through everything offered! More

by raytray30 Verified Customer Verified Customer

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This was my first time buying a car and Alyssa and the rest of the team made this really easy! rest of the team made this really easy! More

by Aheinemann03 Verified Customer Verified Customer

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