Jonah Gardner

Our experience with Fowler Kia’s service department was one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the loss of a car my wife absolutely loved. This all started with a recall appointment for our 2-year-old Kia K5 with only 15,000 miles. Before the appointment, I specifically called to confirm the recall parts were in stock. We drove 30 minutes to the dealership for the repair, approved only an oil change, and were then told after the fact that the recall work had NOT been completed because they still needed to order the parts. Things only got worse from there. After management promised to make things right by picking up the vehicle, completing the recall, detailing it, and returning it to us, the service department became rude, disorganized, and unprofessional. The Service Manager, Christina, was confrontational, hung up on us multiple times, and repeatedly gave conflicting information. When the car was finally returned, it came back in worse condition than when they picked it up: * Fresh scratches on the hood * Scratched B-pillars * Brand new trim pieces already scratched * Poorly cleaned interior and exterior Thankfully, I had taken detailed photos beforehand. Instead of fully taking accountability, the dealership argued over repair costs and left us dealing with the stress, lost time, additional expenses, and ultimately trading out of a car we truly loved because we no longer trusted the situation. To be fair, the SALES and FINANCE teams — especially Daniel, Tom, Joanna, and finance — were professional and genuinely tried to help salvage the situation. But the SERVICE DEPARTMENT was an absolute disaster. As long as this service department continues operating this way, I would never trust them with a vehicle I care about, nor would I recommend them to anyone. More

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Had just what we were looking for. Very helpful staff. Ready to help if we had any issues after we got home Very helpful staff. Ready to help if we had any issues after we got home More

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The crew really hustles to take care of their customers. Everyone seemed happy to be there. After some negotiations we left with the car we wanted at an exceptional price. Everyone seemed happy to be there. After some negotiations we left with the car we wanted at an exceptional price. More

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Excellent experience - dealership makes the buying experience quite easy - Jonah is the best car salesman I have ever dealt with - he is thorough, knowledgeable, and professional - was a pleasure - I experience quite easy - Jonah is the best car salesman I have ever dealt with - he is thorough, knowledgeable, and professional - was a pleasure - I will send others your direction More

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This is the message I sent to Jonah, my car salesman's, manager: From the outset, Jonah's professionalism and dedication were evident. He promptly attended to my inquiries, consistently followed up on c manager: From the outset, Jonah's professionalism and dedication were evident. He promptly attended to my inquiries, consistently followed up on commitments, and displayed commendable honesty by saying I'm not sure but promptly seeking and providing accurate information when needed. In addition to his prompt and thorough assistance, Jonah demonstrated a remarkable willingness to accommodate various aspects of my purchase process. He worked seamlessly with my transportation company, ensuring a seamless delivery experience. Furthermore, he graciously facilitated an inspection of the vehicle by a trusted associate, further enhancing the transparency and trustworthiness of the transaction. Throughout our interactions, Jonah maintained a commendable level of professionalism, contributing significantly to a positive purchasing experience. His exemplary service reflects highly upon Fowler Kia. I wish to extend my heartfelt gratitude to Jonah for his exceptional assistance during this process. His commitment to customer satisfaction and professionalism did not go unnoticed. Moreover, I must emphasize that during my car-buying journey, I reached out to at least 25 other dealerships via calls and emails. Among all the salespeople I encountered, Jonah distinctly stood out for his exceptional service and attention to detail. Should I contemplate purchasing another Kia in the future, I would certainly consider returning to Fowler Kia (1,000 miles away), because of the exceptional service provided by Jonah. More

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Highly recommended purchasing or leasing a vehicle here. The staff is very professional and easy to work with. The staff is very professional and easy to work with. More

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Whether trading a vehicle or bringing my car in for service, I have had 100% great experiences with Fowler. The people are really nice, respectful, and fair. Thank you! service, I have had 100% great experiences with Fowler. The people are really nice, respectful, and fair. Thank you! More

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I’ve bought a few cars from Jonah and he is amazing. He is very knowledgeable and trustworthy. I would send anyone that is interested in buying a new car his way without a doubt! Thank you Jonah for eve He is very knowledgeable and trustworthy. I would send anyone that is interested in buying a new car his way without a doubt! Thank you Jonah for everything you have done for me and my family. More

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James was so great to work with! He helped us snag the perfect telluride and we’re absolutely stoked! Would recommend anyone that comes into Kia to ask for James’ services. He helped us snag the perfect telluride and we’re absolutely stoked! Would recommend anyone that comes into Kia to ask for James’ services. More

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Jonah was very helpful and efficient! I will definitely be recommending him to friends and family! Thank you for helping me find my dream car! I will definitely be recommending him to friends and family! Thank you for helping me find my dream car! More

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