Jonathan Coats | Page 2

The process was fast and Jon helped me find a car that in high demand. Toyota Rav4 hybrid. He got the hybrid and helped us get it purchased and make our Mexico vaca on time. Loved the dealerships integrity b high demand. Toyota Rav4 hybrid. He got the hybrid and helped us get it purchased and make our Mexico vaca on time. Loved the dealerships integrity by not charging a ridiculous "market adjustment fee". I will never return to the other Toyota dealership for that ridiculous fee. You guys are amazing and will be a repeat customer! 100% More

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We are very pleased with our experience! Jon found the exact Tacoma that we were looking for and didn't waste any of our time. The staff is friendly and engaging from reception all the way Jon found the exact Tacoma that we were looking for and didn't waste any of our time. The staff is friendly and engaging from reception all the way to financing! We highly recommend Jim Norton Toyota. More

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I have been looking for a specific car with specific features and Joon was great with helping find the exact car I was looking for even when it wasn’t on the lot. It meant a great deal especially when features and Joon was great with helping find the exact car I was looking for even when it wasn’t on the lot. It meant a great deal especially when other dealers kept trying to sell me something else. It’s great to work with someone that listens and works for me. We’ll definitely see Jim Norton Toyota for our future. More

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From the moment We first spoke Jon listened. Really listened. He showed me what I asked for, was well spoken and had a sense of urgency. He did great! Really listened. He showed me what I asked for, was well spoken and had a sense of urgency. He did great! More

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Jon made the buying process quick and easy. He checked in after to make sure everything was good He checked in after to make sure everything was good More

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Everything was great! ! Jon was amazing!! The communication was great. Pricing was fantastic and everyone about the transaction was top notch. ! Jon was amazing!! The communication was great. Pricing was fantastic and everyone about the transaction was top notch. More

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Our salesman Jon Coates was the best I have encountered, and I buy a lot of cars. I was so impressed with Jon that we came back a few months later to make another purchase for my wife. He’s honest and strai and I buy a lot of cars. I was so impressed with Jon that we came back a few months later to make another purchase for my wife. He’s honest and straight forward, which you don’t always get. I highly recommend Jim Norton and dealing with Jon! More

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Efficient, fair, fast, easy to work with, repeat buyer, fourth time to purchase at this dealership fourth time to purchase at this dealership More

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Our outlander is our third car from this dealership. We come back to Jim Norton for their incredible and reliable service. We come back to Jim Norton for their incredible and reliable service. More

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Predatory lending through deceitful misrepresentations of financing, purchase price, and disclosures. My wife and I expressly refused any and all protection plans, additional coverages, accessories or equipm financing, purchase price, and disclosures. My wife and I expressly refused any and all protection plans, additional coverages, accessories or equipment, extended protection, and equipment replacement plans or options. My wife and agreed to $XX,xxx purchase price and we were assured that would be our finance amount. These additional charges and fees were not agreed to or disclosed during our finalization of the financing on the vehicle. We were lied to and have been repeatedly lied to and manipulated since recognizing these unauthorized options and fees. Over 10k has been added to the financing of this vehicle without full disclosure or consent. This is not a fair exchange of goods or services done in good faith by all parties involved. I have asked for all unauthorized fees to be removed from this agreement. I have filled out all the documentation the dealership has required of me to remove any and all unauthorized plans, services, and fees and the issue is still yet to be resolved. We have also asked and tried returning the vehicle on numerous occasions with no interest of doing any sort of business with the dealership any longer. All in all, my wife and I have had a very disappointing experience. A lot of time and money wasted along with loads of frustration. More

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