Jonathan Woods | Page 38

Highly Recommended i have just leased a new car and very happy with the service. Everybody was friendly and helpful. I highly recommend this dealer. I am very happy with i have just leased a new car and very happy with the service. Everybody was friendly and helpful. I highly recommend this dealer. I am very happy with their service More

by ORCUNCANLILAR Verified Customer Verified Customer

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Major Kai Optima range Engine, Turbo, and many other defects I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine at 30000 miles, Failed back up camera, failed plastic steering cog replacement, and now a turbo failure. They did every thing diagnose my issue, they tried to help. But failed miserably. They did everything the could to not repair our car under warranty, even although the failure of the turbo charger is all over Kia form sites. They could not explain to me why my engine oil level i.e no oil showing on my Dip Stick. to then showing to much oil. they said thats what caused the Turbo failure. Despite the fact of me telling them this happened before adding a 2 quart bottle of oil. to get the car holm and then to the dealer. They did contact Kia USA, with their findings, and not my findings. I was fighting a loosing battle against Robots. who were not listening. So they told me WHY! 1.The turbo Failed (excess oil in engine) LIE !!the issue happened before oil was added, 2. Engine dip stick showed no oil i.e bare metal sight, and to the touch.! They could not explain this.!. 3. they wanted me to pay $3900, to replace the turbo, for a turbo failure they could no fully explain why & how. Despite the fact that they said that it was due excess oil. Again the did not listen to the FACT that this all happened before oil was added to the car that showed no oil on the dip stick. Come guys. Not difficult to understand. 1. Pull dip stick out check level by sight should show oil, light brown, dark brown, even Black in color of oil. 2. No oil bare silver metal Feel bottom of stick straight metal. no oil. 3, act on sight & feel, no oil. 4. Add minimal amount of 2 quarts. so engine would not lock up.. It is my opinion that this was a structure method to not repair my troubled Kia under warranty. This is obviously the new way of dealer service. More

by richardmalloch Verified Customer Verified Customer

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Friendly and Attentive Customer Service - I love my new Kia! My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and de My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and desires for a new vehicle. I drove away on the same day in an incredible Kia Optima and couldn't be more pleased. Recently, my mom also decided to get a new car, and she ended up at Brown's Manassas Kia, too. We love the entire team, and plan on going nowhere else for our family's future vehicle needs. More

by awindyfield Verified Customer Verified Customer

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Great Experience I originally looked at Brown’s Kia based on a little better price than their competitors, however after meeting Jonathan he did a great job of provi I originally looked at Brown’s Kia based on a little better price than their competitors, however after meeting Jonathan he did a great job of providing answers to my questions but not being too pushy. More

by SAGENT1701 Verified Customer Verified Customer

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Excellent!! Best dealership we’ve ever been too. Claudia was so professional and helped get us into our KiA Sorento in record time. Highly Recommend if you’re lo Best dealership we’ve ever been too. Claudia was so professional and helped get us into our KiA Sorento in record time. Highly Recommend if you’re looking for a professional, friendly dealership! More

by Msouthard Verified Customer Verified Customer

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Great customer service. Just an overall amazing group! I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing group and I would highly recommend this dealership to anyone looking for a vehicle. More

by fritzmesilien Verified Customer Verified Customer

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Fast service I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with all the info I asked for. More

by jq1236 Verified Customer Verified Customer

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Very kind staff. Feel like family. Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long thro Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long through our great salesman, Mr. Jonathan Woods and Mr. Kevin Shin. Thank you both for helping my wife and I make the best decision possible. More

by RYAN.T.MCCARTNEY Verified Customer Verified Customer

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Never buy from these people Don't know why I'm wasting my time to make this review they're not honest and they're not going to post this why are you faking why can't I rate my ex Don't know why I'm wasting my time to make this review they're not honest and they're not going to post this why are you faking why can't I rate my experience it's the truth of what happened you sold me a car less than a year ago the transmission have a leak you guys glued it and sold it to me you took a single mother Savings of $8,000 cash sold her lemon car and now you won't even help her shame on you you can block this all you want have over 2 million followers on Facebook and they're going to know Better Business Bureau in Richmond going to know when a Bosch you name all the way to the end have a great day blocking is More

by AMY.SMITH198242 Verified Customer Verified Customer

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Painless purchase of a used vehicle Purchased a used 2016 Honda Civic and traded in a 2001 Toyota Celica. Staff was very helpful and worked with me to get a better loan offer than what I Purchased a used 2016 Honda Civic and traded in a 2001 Toyota Celica. Staff was very helpful and worked with me to get a better loan offer than what I walked in with, a great extended warranty, higher value on my trade in, immediately worked to correct issues with my new vehicle (due for maintenance and a small dent), and took care of tags and registration (no dmv trip needed!). Would definitely reccomend. More

by T.MCCL Verified Customer Verified Customer

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