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Jonathan Young
Jonathan Young at Mercedes-Benz of Beaverton

Jonathan Young | Page 4

General Manager

Mercedes-Benz of Beaverton

9275 SW Canyon Rd
Portland, OR 97225

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3.8
46 Reviews
3.8

46 Reviews

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46 Reviews of Jonathan Young

April 16, 2023

Dealership Rating
Employee Rating

Jesus and Thien were fantastic. I am an out-of-town buyer and they handled things perfectly! Give them a raise! More

by SEANC856
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Thien Do, Jesus Morga

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Apr 17, 2023

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words for Jesus and Thien, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We're that we were able to help! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 08, 2023

Dealership Rating
Employee Rating

They didn’t tell me some of the things I was buying were optional, so it feels like they took advantage of me. Also, they won’t call me back to return my all weather mats. More

by CRISTI.LAWSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Norman Hunter , Thien Do, Garrett Heinetz

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Apr 13, 2023

Mercedes-Benz of Beaverton responded

Cristi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

Apr 13, 2023

Mercedes-Benz of Beaverton responded

Cristi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 05, 2023

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Employee Rating

Jeffry cook and his team were very helpful throughout the whole purchase process. Looking forward to working with him again. More

by Naze123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vlado Baturan, Jeffry Cook, Thien Do, Andy Rose

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Apr 06, 2023

Mercedes-Benz of Beaverton responded

Thank you so much for choosing Mercedes-Benz of Beaverton! Congrats on your new purchase. Please let us know if we can be of any more assistance. We're always happy to help. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

April 03, 2023

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Employee Rating

Efficient and professional. No time wasted. Staff was pleasant and knowledgeable. No issues, would go back. More

by Pista
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mejra Berisa , Robert Olsen

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Apr 04, 2023

Mercedes-Benz of Beaverton responded

Thanks for your feedback on your recent visit to Mercedes-Benz of Beaverton. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

March 21, 2023

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Employee Rating

This was the worst experience I’ve had buying a car ever! There are thousands of dollars worth of damages to my car that was not disclosed. 3 or the 4 doors open and it was not disclosed that one door didn’t More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Norman Hunter , Thien Do

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Mar 24, 2023

Mercedes-Benz of Beaverton responded

JC, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

Mar 24, 2023

JC responded

Jonathan, you can't be serious... I've emailed you on Mon, Mar 13, 2:37 PM, Tue, Mar 14, 12:41 PM, Tue, Mar 21, 2:44 PM with no response. I've called you multiple times also and left multiple voice mails. Calls on 3/20/23 at 4:08pm, 3/15/23 at 3:54 pm, 3/14/23 at 12:37pm. My wife has called and left a message for you and she even tried reaching out on social media with no response. I've called Norman many times and he said he's talked with you, put documents on your desk, he's emailed you... and yet no response from you. My first email was Fri, Mar 10, 1:38 PM (day of receipt of car) to Norman about this issue and he said he sent the email on. I've emailed Daniel Morisato Thu, Mar 16, 3:10 PM. I even talked with Daniel on Tuesday 3/21 and he said you'd call me 3/21 or 3/22... its now 3/24 and I have not heard form you. I have all calls and photos of whats going on here. Things have been documented as they have been happening. Now today, I find out you didn't even do the plates right, so tomorrow I'll be driving around with an expired temporary tag. I've talked with the state and they said they've sent the documents back to the dealership to fill out correctly. Here's the items I've provided to you with photos, I provided them to Norman the day I received the car - this was 2 weeks ago and zero response from you. 1. Handle is not flush with the car and the door will not open - so only 3 doors work out of the 4 work. Doors should work on a car, this should have been checked before it left your location. 2. Rock chips on windshield - 2 of them. There's even a photo from the driver when he picked it up at your dealership. This should have been fixed so it did not get worse. 3. Yellow frame on screen . This should have been disclosed, I asked about the screen multiple times. 4. Paint Swirls - I'm not sure if the car was like that when you bought it or if this happened when it was final cleaned at the shop... but I sprayed water on the car and this is what I'm seeing. I was told this car would be detailed when it came to me - so these swirls should have been taken care of. I was also told there were no issues with the car, like none - nothing wrong with paint, tires, or anything like that. 5. Gouge back bumper 6. Inside door handle issues Any call within the last 2 weeks would have been nice from you but I've received nothing but issues.

Mar 24, 2023

Mercedes-Benz of Beaverton responded

JC, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

February 09, 2023

Dealership Rating
Employee Rating

Came in for a nail in my tire. The service staff was attentive, quick and friendly. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Walters , Vadim Balashov, Andy Rose

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Feb 10, 2023

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

February 05, 2023

Dealership Rating
Employee Rating

Jeff was Great! We were in a hurry, we both had appts. Jeff went through everything promptly & we got to our apps. on time. Also, very proffesional. Thank you, Jeff More

by DLB92955
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffry Cook, Majre🌟🌟🌟🌟🌟

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Feb 05, 2023

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that Jeffry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

January 29, 2023

Dealership Rating
Employee Rating

Everyone was above and beyond especially Bruce and Jonathan . Purchasing process was easy and smooth. More

by GLOWHELEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Stomenger, Shackshi Service advisor - 5 star

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Jan 30, 2023

Mercedes-Benz of Beaverton responded

Thank you for your review and kind words for Bruce, Jonathan, and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 28, 2023

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Employee Rating

I had to travel from out of state to purchase my vehicle. Everyone I worked with at the dealership made the process go as easy as possible. I had a very positive experience from start to finish. More

by BRYCE.BENNETT
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Garrett Heinetz, Patrick Murphy

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Jan 30, 2023

Mercedes-Benz of Beaverton responded

Thank you, Bryce, for your feedback on your recent visit to Mercedes-Benz of Beaverton. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Best Wishes, Jonathan Young (503) 296-1700 jony@lithia.com

November 14, 2022

Dealership Rating
Employee Rating

Dennis was professional and didn’t waste my time. He listened to my needs, was direct and heard my areas for making the car sale happen. I was in and out in under 3 hours! Im happy overall with my cu More

by CHRISTOPHER.HOPKINS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Graham

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Nov 15, 2022

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Christopher, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

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