Jonathan Young

I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back. In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there is no mechanical damage. Taking both this information AND the clean inspection report, I assumed this was true. The day I bought the car I learned there was $2,000 worth of additional fees for services I did not want to buy, but they were not optional, and not included on the advertised price. This was where the scamming began. I decided to buy anyway, and the moment I got home and I stepped out of the car there was a suspicious squeak that I did not hear during my test drive. The car was returned less than 24 hours later for Mercedes to look at. Their mechanic said "it's just squeaking because it hasn't been driven in a while" and sent us away. One week later, I went to Toyota to have a couple of recalls done and asked them to look at the squeak. They IMMEDIATELY found significant mechanical damage and said "we would never sell this car" and were astonished at Mercedes' behavior. All in all, after having their collision specialist look at the car, there was about $10,000 worth of damage to repair from this "minor accident" with only "cosmetic damage". The inspector said the damage was "obvious", and upon review of photos and videos of the undercarriage, it was VERY CLEAR someone had done a shotty job attempting to repair the car before it came into Mercedes' possession - rusted out welds were obvious on the frame. A bent control arm. Subframe damage. Etc. All of which were marked "good" on Mercedes' inspection report. And had been inspected AT LEAST 3 TIMES - once upon their purchase of the car, once before my purchase of the car, and SUPPOSEDLY again when we brought it back the next day. All APPARENTLY "missed" by an incompetent team of people. After one and a half months of fighting with them, being gaslit and toyed with, I hired a lawyer. I had been recording all of our conversations since day 1. On the phone with the owner of Mercedes' one day, when I said "you're telling me you didn't SEE the rusted damage?" he replied "well, we didn't fix it". I have this phone call recorded. They FINALLY agreed to buy the car back from me and I lost about $2,000 from this deal. They even withheld money from me, which they owed me for buying the car back from me, until I demanded they pay me. Months later, I am STILL waiting for about $6,000 worth of refunds. I will NEVER buy from a dealer again without an external inspection, even if one is provided by the dealer. These people do not have your best interest at heart. They are here to make money and take advantage of people. The moment I walked into the dealer I told Azoz that my car had been stolen which was why I was looking for a new car. They added months to an absolutely horrific ordeal in my life. Find a better dealer, record all of your conversations, do an external inspection, and hold your xxxx ground. I will be doing everything I can to ensure this dealer is held to account for their lack of ethics and accountability. More

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My family’s experience at this dealership has been one of the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase tur the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase turned into months of unnecessary frustration—with serious consequences that we are still dealing with. 1. Major Paperwork Errors Leading to Multiple Credit Denials The problems began immediately due to errors made by Mejra Berisa. A significant mistake in the paperwork caused multiple credit check denials. After waiting over an hour, we learned that my address had been entered incorrectly, triggering flags on the credit applications. This resulted in several denial letters and alerts about changes to my credit score. These unnecessary hard inquiries lowered my score and directly impacted my daughter’s loan terms, resulting in a higher interest rate. 2. Incorrect Loan Documents and Delays When the loan was finally approved, Mejra Berisa presented the paperwork—only to discover that the documents had been filled out incorrectly. We had to redo everything from scratch. This pushed our appointment well past closing hours and added even more frustration to an already difficult process. 3. Serious Registration and License Plate Mistake The failure to transfer the plates and registration from my daughter’s trade-in was also the responsibility of Mejra Berisa. My daughter was never given the option to transfer the plates. Months later, she was pulled over by police and informed that the plates on her vehicle still showed her previous car because they had not been transferred correctly. This is a completely avoidable—and potentially dangerous—error that should never occur at a dealership, especially one representing a luxury brand. 4. Loan Mismanagement and Mishandled Personal Information A month after the sale, my daughter still hadn't received any loan information. When I reviewed her paperwork, I discovered additional issues with her name and address. Mejra Berisa’s response was unhelpful—she simply resent sensitive documents through an unsecured email, raising major privacy concerns. After contacting the bank myself, I learned that the loan had been set up incorrectly, listing me as the primary borrower and my daughter as the co-signer, the complete opposite of what we had agreed to. This mistake occurred because once again, Mejra Berisa had entered my address incorrectly and failed to include my unit number. Despite proof and clear explanations, Mejra Berisa dismissed my concerns and did not take appropriate steps to fix the issue. 5. Complete Lack of Follow-Up From Finance and Management I asked Mejra Berisa to follow up with the bank and provide an update the next morning. She never did. After her unresponsiveness, I reached out directly to management, including the general manager, Jonathan Young, hoping someone in leadership would step in and help resolve the situation. I never received a single response. The complete lack of communication and accountability from both Mejra Berisa and management has been incredibly disappointing. Bottom Line: This entire process has been time-consuming, stressful, and riddled with avoidable errors. From incorrect paperwork to credit damage, mishandled personal information, mismanaged loan documents, and even failure to properly transfer plates resulting in a police stop—nothing about this experience reflects the level of service one should expect from a luxury dealership. I strongly urge potential buyers to proceed with caution. Until this dealership addresses the systemic issues within their finance and management teams, I cannot recommend them. More

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Working with Azoz was a true pleasure. I felt that he really listened to what I was looking for & took care of me. I felt that he really listened to what I was looking for & took care of me. More

by mp0 Verified Customer Verified Customer

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It was a pleasure working with everyone at Mercedes of Beaverton and I look forward to working with them again! Beaverton and I look forward to working with them again! More

by TRACIRJACOBS Verified Customer Verified Customer

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Great place and warm environment, great knowledgeable team. Super friendly sales staff with a great attitude. I recently purchased a car, and I couldn't be happier with the experience, thanks to Mehdi J team. Super friendly sales staff with a great attitude. I recently purchased a car, and I couldn't be happier with the experience, thanks to Mehdi Jamil and Alexander. From start to finish, Mehdi provided top-notch service, making the entire process smooth and stress-free. He was incredibly knowledgeable and helped me find the perfect vehicle that suited my needs and budget. I highly recommend him to anyone looking for a car. The entire experience was truly exceptional! More

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Ryan was fantastic, he helped to make the right choice for me and my family. He was patient and honest. I greatly appreciated his no professionalism. And Mr. Young truly made the process easy. Thank y for me and my family. He was patient and honest. I greatly appreciated his no professionalism. And Mr. Young truly made the process easy. Thank you all so much!! More

by TONYSHUSTER Verified Customer Verified Customer

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Go to another Mercedes dealership. Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescendin Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescending through the process. He made sure that we knew he was selling this car to cover his mortgage and that was his only concern. If my wife didn’t love the car we would have walked away. I do regret not leaving and buying from another dealership. When we were test driving, the vehicle’s gas was on empty and we noticed low tire pressure on the front passenger tire. We brought attention to both and Taylor said he put air in it - also made a snarky comment that he wouldn’t fill up the car with gas because of the deal we got on the car- he also told us we had to give a 5 star review. After purchasing the vehicle, within 100 miles we had a flat tire on that same front passenger tire. I called the Mercedes roadside assistance who told me to call 911. I called the dealership and Taylor’s main concern was telling us that he filled the tire so it wasn’t his fault. He told us he was in Beaverton so there wasn’t anything he could do and there was a spare tire in the trunk. The lack of empathy or care for my wife and 3 year old stranded on the side of I5 with a brand new car was disappointing. We ended up calling a tow truck to fix the tire. They put the spare on wrong and caused $2500 worth of damage. We took the vehicle to the closest dealership - Mercedes-Benz Eugene. They fixed the vehicle and went above and beyond to make sure we had a good experience with Mercedes. The service manager there, Shawn, offered to cover the tow and the new tire. He also gave us some Mercedes swag. Exceptional service. I worked with Zander after I asked not to speak with Taylor anymore. Zander was great and was working on getting us the tire and tow taken care of but Mercedes Eugene was quicker. Also would like to say the finance manager Samantha was fantastic and great to work with. Overall very disappointed in my experience and would never bring my car back for service or buy from Mercedes-Benz Beaverton again. The GM Jonathan left me a vm after I reviewed. He said my experience wouldn’t fall on deaf ears then proceeded to not return my numerous calls and voicemails for a month. This is a bad dealership. More

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Great facility and great people to work with in buying your new Mercedes. 5 stars. your new Mercedes. 5 stars. More

by MNOVAK4768 Verified Customer Verified Customer

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Very beautiful facility, very friendly people, very good price and the best customer service. I would recommend to all my friends and family to meet Beaverton Mercedes. price and the best customer service. I would recommend to all my friends and family to meet Beaverton Mercedes. More

by M.Jamil Verified Customer Verified Customer

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The entire purchasing process was smooth and hassle-free, with no pressure or haggling. Their financing department worked diligently to secure the best possible rates for me. with no pressure or haggling. Their financing department worked diligently to secure the best possible rates for me. More

by DHILIPB.KUMAR Verified Customer Verified Customer

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