Jonathon O'Dell | Page 3

Auto Park Ford La Porte responded

Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify several important points. The 2013 Ford F-150 you purchased was a high-mileage vehicle with over 230,000 miles and sold strictly as-is, which was fully disclosed and reflected in the pricing. These vehicles are generally designated for auction due to year, mileage, or known issues, are priced accordingly, and are made available to customers before auction as a value option. As clearly stated in our disclaimer for these vehicles: they have not been and will not be serviced, carry no guarantees, and additional issues may be present. Customers are encouraged to ask about known concerns and to thoroughly inspect and test drive the vehicle prior to purchase. These units are intended for buyers who understand they may require additional care. At the time of sale, a driveline noise was disclosed based on the information available from inspection. We respectfully disagree with the suggestion that anyone was intentionally misleading. Transparency is important to us, and this vehicle was represented in line with its condition, category, and disclosures. We’re sorry to hear you’re disappointed and appreciate your feedback, as it helps reinforce the importance of understanding the nature of as-is, high-mileage vehicles for future customers.

Auto Park Ford La Porte responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Auto Park Ford La Porte responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Auto Park Ford La Porte. We look forward to having you as one of our valued customers for many more years to come!

Auto Park Ford La Porte responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Auto Park Ford La Porte!

Auto Park Ford La Porte responded

Thanks for your feedback on your recent visit to Auto Park Ford La Porte. It's great to hear that we were able to assist you and that you had such a positive experience.

Auto Park Ford La Porte responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Auto Park Ford La Porte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Auto Park Ford La Porte responded

Thank you so much for choosing Auto Park Ford La Porte! Please let us know if we can be of any more assistance.

Auto Park Ford La Porte responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Auto Park Ford La Porte. We look forward to having you as one of our valued customers for many more years to come!

Auto Park Ford La Porte responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Auto Park Ford La Porte!