Jonthan Turk | Page 17

Courteous, efficient I was satisfied with the work that was completed in a timely fashion. was completed in a timely fashion. More

by rdel2498 Verified Customer Verified Customer

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Always a pleasure to come in for service. Staff and management is always welcoming and friendly and remembers me as a return customer Staff and management is always welcoming and friendly and remembers me as a return customer More

by MARKSLOMSKI82 Verified Customer Verified Customer

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Had my 2022 taos serviced for a faulty part and was repaired nicely. Don’t have any issues. repaired nicely. Don’t have any issues. More

by sanchezj00 Verified Customer Verified Customer

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Always a pleasure working with the service advisors. Grant and John are both great to work with. Grant and John are both great to work with. More

by Shannon.skinner Verified Customer Verified Customer

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The service was professional as well as quick. John facilitated my concerns and took the time to explain how they were going to rectify my issue. John facilitated my concerns and took the time to explain how they were going to rectify my issue. More

by richardh Verified Customer Verified Customer

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Grant Holtzhauer in service is wonderful to work with! Very helpful - looks for ways to help you with scheduling and repairs and communicates and follows up well! Very helpful - looks for ways to help you with scheduling and repairs and communicates and follows up well! More

by Nancy Verified Customer Verified Customer

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From the very begging to the very end my experience with Sunrise Volkswagen has been absolutely great. John Baessell the service manager and John Turk the service advisor are the two who I mainly dealt with Sunrise Volkswagen has been absolutely great. John Baessell the service manager and John Turk the service advisor are the two who I mainly dealt with. Not to overlook the rest of the willing,polite,and helpful staff that helped me along the way. I’ll try and keep this story as short and direct as possible. I received a letter from VW OF AMERICA about them extending the warranty on a part called “fuel tank jet suction pump” in October. November 26th my car was driving strange. It smelled like gas,was rejecting gas being put into it, when I got home it started leak gas out of the passenger rear. I called Wallace VW of Stuart and made an appointment to bring the car in on a Wednesday,November 30th. Monday November,28th the car gave me trouble starting. After 15 mins of trying to start the car,it started and I immediately drove across the street and drop the car off since I live directly across the street from Wallace Volkswagen of Stuart. Initially,I went to them when I was having a known recall issue with my 2015 VW GTI. I explained to a service advisor at Wallace the symptoms of what my car was doing. They told me they would check it out and let me know. It’s now Thursday November 30th I got a call and they told me after they diagnosed it that it was my evap canister being flooded with fuel. I explained to them the consequential damages the fuel tank suction pump failing was the reason other parts failed. They neglected to actually diagnose the issue properly and just blamed the failed part and told me it would be 1300$ to repair and it would take about a month todo so. I walked out of Wallace VW of Stuart feeling lied to and like I was just another number to them. I then called Sunrise Volkswagen in Ft piece and had a conversation with John Turk the service advisor. I voiced the issue(s) I was having with my car and Wallace vw of Stuart. His friendliness and willing to hear me out made me immediately comfortable and brought my car to them Wednesday December 7th. I receive a call from John Baessell the service manager later that day and after they properly diagnosed my car, they informed me that everything would be covered under the extended warranty. John also told me they ordered the parts and my car would be ready to be picked the following day which would be Thursday December 8th. Received a call from Sunrise VW and the told me the car was ready to go. They even put 25$ worth of fuel in the tank. I will always refer my friends and people to sunrise Volkswagen. They do customer service right the first time! Thank you John Baessell and John Turk, you both are great people. More

by abel santos Verified Customer Verified Customer

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John Baessell is an excellent manager and handled himself very professionally. John Turk was also very helpful and got me back on the road in a very timely manner. Will definitely use them again very professionally. John Turk was also very helpful and got me back on the road in a very timely manner. Will definitely use them again More

by BIGGS5386 Verified Customer Verified Customer

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Great service with a smile! ! I always feel confident when they take my car for service that it's getting the best treatment. Thank you to Jon. ! I always feel confident when they take my car for service that it's getting the best treatment. Thank you to Jon. More

by TUC246 Verified Customer Verified Customer

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They work very close with their customers. Lock the car over carefully and give you some strong information and relationship to your car when you pick it up. Lock the car over carefully and give you some strong information and relationship to your car when you pick it up. More

by rawgerald Verified Customer Verified Customer

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