Jonthan Turk | Page 27

Dropped off my 2012 Touareg TDI for a failed water pump. I was told it would be a few days before it would be looked at which i was okay with. Got a call the following day saying it was all fixed! Back on t I was told it would be a few days before it would be looked at which i was okay with. Got a call the following day saying it was all fixed! Back on the road and good as new! More

by mk6matt Verified Customer Verified Customer

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The Service techs are always polite and knowledgeable. Always get me in and out quickly for my service. Location is also very convenient for me. Always get me in and out quickly for my service. Location is also very convenient for me. More

by CCHRIS010201 Verified Customer Verified Customer

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Nice and new place everyone was friendly and no waiting for service. Only problem is this twenty five work requirement when you can say what you want in fewer words for service. Only problem is this twenty five work requirement when you can say what you want in fewer words More

by MERRELLTOM Verified Customer Verified Customer

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buy John Turk a six pack of beer or something This is my 3rd VW, 1st time customer here. Nothing but pleased, Mr. Jon Turk, is knowledgeable in every single aspect of my GLI car engine, and mainte This is my 3rd VW, 1st time customer here. Nothing but pleased, Mr. Jon Turk, is knowledgeable in every single aspect of my GLI car engine, and maintenance. Confident with his answers to all my questions. Hands down top notch service. I would go back there again just because Jon Turk (and his direct manager, sorry I forgot his name) demonstrated an exceptional way of treating customers. More

by drcerrud Verified Customer Verified Customer

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The service team was excellent. Courteous and professional is how I would describe them. The service was done quickly and the lounge area was comfortable and well stocked. professional is how I would describe them. The service was done quickly and the lounge area was comfortable and well stocked. More

by PHIL67 Verified Customer Verified Customer

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Wondeful service experience. Jon did a great jod explaining everything thar was do e and still has to be done. He followed through on everything. explaining everything thar was do e and still has to be done. He followed through on everything. More

by ALECWILBUR Verified Customer Verified Customer

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Always a pleasure dealing with the staff.proffesionals at Thier best will recommend to a friend ,and I will always bring my car to be serviced here. Thier best will recommend to a friend ,and I will always bring my car to be serviced here. More

by andrewmcguire04 Verified Customer Verified Customer

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Disappointing I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system is a premium option. I find this nebulous diagnosis lacking and unacceptable. I can't help but suspect that either VW knows more about this issue than stated or at very least they would be interested in researching further into a possible defect. A suggested $2,000. replacement is something of an insult, considering the age of the vehicle. I am extremely disappointed with VW, with the litany of issues I've had with this 2017 Passat SEL Premium (my third VW, in the last 8 yrs.). Not very long ago your service dept. assisted me in getting to the source of a problem that had been misdiagnosed by another VW dealer, who recommended a costly solution that would not have resolved the issue. Your service mgr. interceded with VW customer care, on my behalf, who until that time were discounting my position. That has not been forgotten; however I find this "new" issue another symptom of a flawed system. I do enjoy many aspects, of my vehicle. Sadly these negatives have grossly overshadowed those and has severely damaged my faith, in this brands reliability. The questionnaire offers only two options for a service recommendation; in fairness an "unsure" third option would be my best choice. More

by RC 466 Verified Customer Verified Customer

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Everyone was very helpful and efficient. I don't know what else to say, happy with Sunrise VW and when.ready will get my next car there what else to say, happy with Sunrise VW and when.ready will get my next car there More

by JOACAN Verified Customer Verified Customer

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Jonathon Turk, Assistant Service Manager, prepared a quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated t quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated that the whole moonroof needed to be replaced to the tune of $2800 dollars PLUS labor. I took the car to my local mechanic and he said it was a clog that could be fixed. It would cost no more than $700 to repair. This was an attempted robbery by Sunrise VW. More

by SUPERB_BELLO Verified Customer Verified Customer

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