Jonthan Turk | Page 30

Always a pleasure to see Grant, He worked me in on short notice for an oil change. I am always very happy with their service. notice for an oil change. I am always very happy with their service. More

by GERRYB1 Verified Customer Verified Customer

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Overly expensive and does not give the results of an “18 point inspection” to the customer. A completed sheet should be provided detailing what needs to be done as well as potential future repairs or things point inspection” to the customer. A completed sheet should be provided detailing what needs to be done as well as potential future repairs or things to keep an eye on. Didn’t wash car as advertised. More

by NATHANLASHLY Verified Customer Verified Customer

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Jon manages our process in an exemplary fashion whenever we need service. We purchased our car elsewhere but found the service at Sunrise to be far better. we need service. We purchased our car elsewhere but found the service at Sunrise to be far better. More

by NICKHURD42 Verified Customer Verified Customer

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I am so happy I found a VW dealer for my car. I had a bad experience with a dealer years ago but the last two VW services (One in Virginia & now your dealer) I have had were excellent. You have restored my c experience with a dealer years ago but the last two VW services (One in Virginia & now your dealer) I have had were excellent. You have restored my confidence in coming back! Thank you much... More

by CYNDIBEALL09 Verified Customer Verified Customer

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Saleswoman was awesome but the car had problems they all must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to serv must have known about. Very next day after sale car battery dead. They said they just put a new battery in 4 days earlier. Charged it brought to service department. Said everything was good. Next day battery dead again, and again, and again. No help, will not tell us what's wrong. Said NO Warrenty. No help offered. Terrible Experience More

by danpiccolo1954 Verified Customer Verified Customer

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Fantastic dealership - the entire team is top notch. I brought my 2004 Passat in for service, they provided an estimate and delivered the repair service on point with the estimate . . . 'nuff said. brought my 2004 Passat in for service, they provided an estimate and delivered the repair service on point with the estimate . . . 'nuff said. More

by Stuart Resident Verified Customer Verified Customer

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Service Advisors Grant, Jonathan, and Service Manager John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first vi John worked together to really make a difference on the multiple issues our '15 Jetta TDI experienced over the last several months. Our very first visit to Sunrise VW was an awesome experience, and all of the problems were resolved in just a few days. Unfortunately, a couple problems lingered, and some new related problems developed over the next couple months. On the last visit (over a month ago) for warranty repairs of the last remaining item, they provided a loaner vehicle since it was going to take a day or two to complete the repairs. We usually don't request or expect that, but it really made the difference after a long history of working together to completely fix every issue (especially since we live over 40 minutes away, and heavy traffic can double the driving time!) That is a very big help to us since that saved us from having to drive 2 cars there to drop-off the car for repairs, and then again to pick it up after completion! Everyone we've met at Sunrise VW has been very friendly and professional. Even though it took some time to get everything completely fixed, I found that by being patient and working with them, that allowed them to find & and fix everything to our satisfaction. After visiting other VW dealers in the area, I can highly recommend Sunrise VW over the other dealers with confidence - knowing customers will be completely satisfied if they give the same respect & consideration we have. More

by ROBKEITH Verified Customer Verified Customer

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Service manager was helpful in pointing out options for purchasing service warranty before the 600 .00 service due. Was not aggressive with pushing me to buy purchasing service warranty before the 600 .00 service due. Was not aggressive with pushing me to buy More

by AMADOLPHIN27 Verified Customer Verified Customer

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Unbelievable experience! The service team not only fix an issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpik issue a previous dealership told us it didn’t have...but they made sure our vacation wasn’t interrupted when our tiguan gave out on us on the turnpike. I can’t thank the team enough for everything they done. This is how all service departments should operate! More

by DrmDR Verified Customer Verified Customer

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Professional and efficient. Able to troubleshoot and correct the issue with my car quickly. Great customer service. Everyone was friendly and the snacks were nice. :) correct the issue with my car quickly. Great customer service. Everyone was friendly and the snacks were nice. :) More

by adiastokes Verified Customer Verified Customer

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