Jonthan Turk | Page 37

Brought my Jetta Diesel in for service with a check engine light illuminated. The service department diagnosed the problem as being a particulate filter (not the oil filter) that needed changing. Cha engine light illuminated. The service department diagnosed the problem as being a particulate filter (not the oil filter) that needed changing. Changed the filter. Check engine light off. Ready for another 160,00 miles. Good job for older model (2012) Jetta. Highly recommend for customer service and quality of work. More

by HAYDEN.MERCER Verified Customer Verified Customer

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Reason for appt, car display says time for oil change. Service writer says not needed, due in Dec, year after I leased the car, but 2 recalls are due, and can be done, and were done. In Jan this year, whe Service writer says not needed, due in Dec, year after I leased the car, but 2 recalls are due, and can be done, and were done. In Jan this year, when I leased the car, I was told that service would be due in a year, but if the car told me that it needed oil change, I thought the car knew better...anyways, I did not waste my trip after all. Having said that, I have more to say. When I grade 3 stars is because everybody has done the job they are being paid to do, no more, no less. To me, 3 stars is not bad. Let me say something, besides the issue of the oil change, I would have thought that every time a car is in for service, a courtesy inspection of the whole car, should be done, but I did not see that in the ticket. Something else to think about...I dealt with the VW dealer in Melbourne several times, and every time I did, they washed the car as a courtesy. I am not saying YOU have to do that, but that's a good PR/customer relations thing to do. More

by JARMERO3344 Verified Customer Verified Customer

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Fast, friendly, professional, on time.Not so good, to Fast, friendly, professional, on time. Not so good, to force me to write 25 words. My four words embrace all. See you next time. Bye. Fast, friendly, professional, on time. Not so good, to force me to write 25 words. My four words embrace all. See you next time. Bye. More

by H436806 Verified Customer Verified Customer

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Everyone was very kind, friendly, and honest! Everything went smoothly as I had to fix something in my car and it works perfectly now! Thank you so much for the wonderful service! went smoothly as I had to fix something in my car and it works perfectly now! Thank you so much for the wonderful service! More

by TAYLORHERNANDEZ726 Verified Customer Verified Customer

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Very kind workers. My only qualm is my car was being serviced for a week and it took four days before there was a loaner car available for me. This was a huge inconvenience to my life as I am a full tim serviced for a week and it took four days before there was a loaner car available for me. This was a huge inconvenience to my life as I am a full time worker. I had to either get a ride or borrow a car from a family member. To me, that is unacceptable. More

by COOLEYCHELSEA Verified Customer Verified Customer

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Fantastic Dealership! Excellent customer service in sales and service department. The dealership always answers the phone and is excellent with following through. We are always kept up to date on our repairs and service department. The dealership always answers the phone and is excellent with following through. We are always kept up to date on our repairs and the sales department has been very professional and no pressure when purchasing vehicles. Because of Sunrise Volkswagen we will be Volkswagen owners for life. More

by CBRATCHFORD Verified Customer Verified Customer

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Love this dealership. Look forward to future car purchases from them. Incredible customer service. Although I’ve owned many vw’s this was my first of many to come from sunrise. purchases from them. Incredible customer service. Although I’ve owned many vw’s this was my first of many to come from sunrise. More

by DIANNAVWR Verified Customer Verified Customer

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The maintenance and repair services have always been courteous and professional. The work being performed has always been within the estimates that the service have provided. Repair facility is alway courteous and professional. The work being performed has always been within the estimates that the service have provided. Repair facility is always maintained in a clean and orderly manner that gives a favorable impression of professional oversight. Interface with the service rep has always been professional. More

by HAYDEN.MERCER Verified Customer Verified Customer

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This is a high quality dealer. Customer service is very nice. Also the staff are kind and very willing to service. This is a dealer i am always happy to return to. nice. Also the staff are kind and very willing to service. This is a dealer i am always happy to return to. More

by LAVOIGNET.MOISES Verified Customer Verified Customer

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Wonderful service and communication with consideration for client’s time and work schedule. Provided transportation needs and completed service in timely and efficient manner. Highly recommend this dealer for client’s time and work schedule. Provided transportation needs and completed service in timely and efficient manner. Highly recommend this dealership! More

by AKOSTBY Verified Customer Verified Customer

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