Jonthan Turk | Page 36

From de manager down to the service guys excellent service they make feel welcome Even took a ride to see the new inventory Water and snacks were offered service they make feel welcome Even took a ride to see the new inventory Water and snacks were offered More

by CASTRO.HG Verified Customer Verified Customer

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Always corteous and willing to go above and beyond. Been doing business with Sunrise VW for many years and will continue to do so for a long time to come. doing business with Sunrise VW for many years and will continue to do so for a long time to come. More

by LUCA.FONTANAROSA Verified Customer Verified Customer

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One of the best service centers I've been to in a long time. I would recommend this dealership to anyone in need of vehicle repair. time. I would recommend this dealership to anyone in need of vehicle repair. More

by Bugsy Verified Customer Verified Customer

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the dealership was clean and the service was compeeted in timely manner and my wife was happy with the service rendered. and will keep bringing the car service there. . timely manner and my wife was happy with the service rendered. and will keep bringing the car service there. . More

by FORTHEBIRDS5397 Verified Customer Verified Customer

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Brought my daughter’s Jetta in for service related to a failed speed sensor. Dropped it off and received an email the next morning. OK’d the repair and it was ready to go that afternoon. When we got there failed speed sensor. Dropped it off and received an email the next morning. OK’d the repair and it was ready to go that afternoon. When we got there to pay and pickup the car I asked about a charge of about 15% of the parts and labor cost that had ben added. Explained to me as a mandatory shop overhead charge. First time I’ve experienced this type of charge. Seems excessive and a way to pad the bill. Despite the excellent service I will not be returning to this dealer for service as I felt that I had been taken advantage of. I realize that taking your car to the dealer is always the expensive way out, but this type of charge is totally unacceptable to me. Dealer mark up on parts and excessive hourly repair rates should be enough. More

by DBPTOLEMY Verified Customer Verified Customer

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Brought my car in for sunroof drain recall carpet Had to be replaced Very satisfied with the carpet replacement very professionally done Also had to order new car mats and they were in at the specified time be replaced Very satisfied with the carpet replacement very professionally done Also had to order new car mats and they were in at the specified time they said they would be there for pick up More

by R.CASTLE Verified Customer Verified Customer

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We were treated very well. I have had no problems with our 2019 Tiuan. This was our first oil change. The experience was quick and pleasant our 2019 Tiuan. This was our first oil change. The experience was quick and pleasant More

by MMMARTINS1950 Verified Customer Verified Customer

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Brought my Jetta Diesel in for service with a check engine light illuminated. The service department diagnosed the problem as being a particulate filter (not the oil filter) that needed changing. Cha engine light illuminated. The service department diagnosed the problem as being a particulate filter (not the oil filter) that needed changing. Changed the filter. Check engine light off. Ready for another 160,00 miles. Good job for older model (2012) Jetta. Highly recommend for customer service and quality of work. More

by HAYDEN.MERCER Verified Customer Verified Customer

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Reason for appt, car display says time for oil change. Service writer says not needed, due in Dec, year after I leased the car, but 2 recalls are due, and can be done, and were done. In Jan this year, whe Service writer says not needed, due in Dec, year after I leased the car, but 2 recalls are due, and can be done, and were done. In Jan this year, when I leased the car, I was told that service would be due in a year, but if the car told me that it needed oil change, I thought the car knew better...anyways, I did not waste my trip after all. Having said that, I have more to say. When I grade 3 stars is because everybody has done the job they are being paid to do, no more, no less. To me, 3 stars is not bad. Let me say something, besides the issue of the oil change, I would have thought that every time a car is in for service, a courtesy inspection of the whole car, should be done, but I did not see that in the ticket. Something else to think about...I dealt with the VW dealer in Melbourne several times, and every time I did, they washed the car as a courtesy. I am not saying YOU have to do that, but that's a good PR/customer relations thing to do. More

by JARMERO3344 Verified Customer Verified Customer

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Fast, friendly, professional, on time.Not so good, to Fast, friendly, professional, on time. Not so good, to force me to write 25 words. My four words embrace all. See you next time. Bye. Fast, friendly, professional, on time. Not so good, to force me to write 25 words. My four words embrace all. See you next time. Bye. More

by H436806 Verified Customer Verified Customer

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