Jordan Barkow | Page 11

Brattleboro Subaru responded

Thank you so much for choosing to drive to us for your automotive needs! We are so thrilled to earn your business and we look forward to seeing you in the future!

Brattleboro Subaru responded

Thank you so so much for this incredible feedback about your experience with our service department! We are so thrilled to hear feedback like this! Thank you so much for choosing and trusting us with all of your automotive needs and we always look forward to seeing yo at your next visit with us!

Brattleboro Subaru responded

Thank you so much for the amazing feedback about our team! Feedback like this helps us keep thriving so thank you! Thanks for choosing us for all of your automotive needs and we look forward to seeing you in the future!

Brattleboro Subaru responded

Thank you for taking the time to review your service experience. We apologize we did not complete the service in your expected time. We do everything within reason to complete each appointment within the allotted time frame. Our intent is never to delay someone's plans and we do our best to keep our customers informed if an appointment is taking longer than expected. We are continuously working to give the best service experience possible, and will use this feedback as aid to do this.

Brattleboro Subaru responded

Thank you so much for taking the time to leave such a great review about your experience with Jordan and the rest of our service department! We try to make each visit extraordinary for all of our valued customers. like you! Thank you for choosing us for your automotive needs and we look forward to seeing you at your next visit!

Brattleboro Subaru responded

Julie, thank you so much for the positive feedback about your experience with us! We are so thrilled to hear we gained another fantastic customer! Thank you for choosing us for your automotive needs and we look forward to seeing you at your next visit with us!

Brattleboro Subaru responded

Hi Paul, I have talked to my Service Manager to figure out why you think we tried to shake you down for your money which is never something we would do, we apologize if you felt that way. He and our trained/certified technician both mentioned that they followed Vermont guidelines and protocols for a Vermont inspection which is what you came in for. While our technician was inspecting the vehicle, he had noticed that your rear brake rotors had surface rust on them and took photos if you would like to see them. I also have a copy of the Vermont Vehicle Inspection Guidelines if you would like me to send it all to you. I look forward to hearing back from you to resolve this and make sure you have an exceptional visit with us next time! Thanks, Jady Lohnes Marketing Manager 802.251.1000

Brattleboro Subaru responded

Thank you for leaving us such a lovely review! Jordan works really hard to make sure our customers are taken care of and informed about their vehicle. Thank you for your loyalty to our dealership! It is customers like you that keep us up and operating the way we like to be! Thank you for choosing us, and we hope yo see you again in the future!

Brattleboro Subaru responded

Thank you so much for your awesome feedback! We are so glad that we can help make your car happy and give you some piece of mind. Our service staff is trained to make sure that our customers get all of the information and knowledge about what is going on with their vehicle. And they make sure that our customers are taken care of all together. we are happy to expect you back for your nest service and we thank you for choosing Brattleboro Subaru!

Brattleboro Subaru responded

Hi there, I am so sorry to hear about the issues your having with your vehicle. We want to make sure all of our customers are taken care of, and we'd like to connect with you to get this issue resolved. Specifically, we'd love to have you come in so we can take a look at what's going on, free of charge. My name is Abbey, and part of my job is to respond to these reviews and get in touch with people when something like this occurs. We can't seem to find your username in our system anywhere, so I was wondering if you'd mind sending me an email directly or giving us a call at the dealership. My direct info is digital@brattleborosubaru.com and my direct phone line is 1-802-251-1000 ext. 141. Or call 1-802-251-1000 and ask for Shawn McMillan, our Service and Parts Director. We really would love to get this issue solved for you and we hope to hear from you soon!