Jordan Dancer
Jordan Dancer at Sebring Toyota

Jordan Dancer | Page 8

Toyota PROS Master Certified Sales and Leasing Consultant

Sebring Toyota

404 US Hwy 27 N
Sebring, FL 33870

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107 Reviews

I am the proud father of two beautiful boys and so thankful for the opportunity to raise them in a small town atmosphere similar to the farming community I grew up in.

Dealership Experience

9 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

Specialties & Trainings

Toyota PROS

Languages Spoken

English English

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107 Reviews

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107 Reviews of Jordan Dancer

December 12, 2020

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Employee Rating

I have no complaints about the service except for the length of time that it takes. (I would wish that the United States population would take on the communication style that your service department exhi More

by RDLETHBR
Recommend Dealer
Yes
Dec 14, 2020

Sebring Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Alan Jay Toyota! Alan Jay Toyota Team

December 07, 2020

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Employee Rating

My mom recently took her 2010 Toyota Camry for service (because she received a card in the mail, recommending she make an appointment). The service department at the Sebring dealership performed an oil ch More

by bielat55
Recommend Dealer
No

Other Employees Tagged: Pat Walton, Christopher Sanchez, Jeff Johnson , Jorge Emilio Basulto

Dec 21, 2020

Sebring Toyota responded

Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. The refund check was immediately requested by the General Manager, but delayed a few extra days in processing. The check has been cut, sent, received and even cleared by our bank....very glad to get this resolved as quickly as possible. We again apologize for any difficulty at all......that is simply NOT the Alan Jay way! Alan Jay Toyota Team

Dec 07, 2020

Sebring Toyota responded

We thank you for bringing this to our attention, and we'd like to learn more about your mother's experience. If you'd be willing to provide more information about her visit, please feel free to reach out to management directly. Alan Jay Toyota Team

Dec 08, 2020

bielat55 responded

My husband Frank went to the dealership Friday, November 27th. He spoke to Christopher, sales mgr.,who told him that the sales dept doesn't do things the same way the service dept does and "they were not connected". He then called in the service manager, Barb Weed, who stated "they only did what the customer wanted". Then Frank talked to Nick Solarno, the general manager, and after Frank explained the situation, Nick said they would refund approx. $320 to my mother. As of today, she has not received a check as promised. At this point, we feel only a full refund would be appropriate. Lets be clear...its not about the money; the fact that the general manager lied to my husband tells us you are more concerned about sales and not ethics. And our mother was taken for a ride. FYI: if you look at your records, you will see that our mothers car was serviced in june 2020, for an oil change and rotation, which they repeated in november.

December 03, 2020

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Great service from the very beginning to the end! Answered all my questions and paid attention to all my needs! Jordan helped me in every possible way he could. More

by yaritzalozano04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2020

Sebring Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Alan Jay Toyota Team

December 02, 2020

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Jordan Dancer made the purchase process, which I had not been through in 20 years, perfectly painless! Out of a 2005 Chrysler van and into a 2021 Toyota C-HR that I absolutely love! I've been putting this o More

by RAVENPHOENIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2020

Sebring Toyota responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Jordan and the rest of the Alan Jay Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Alan Jay Toyota Team

December 01, 2020

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Jordan Dancer was great. ! He explained everything and was helpful and friendly. He let us decide and didn't try to push us into buying anything. More

by ajsjogger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not so happy with person who was trying to sell extra warranty!

Dec 01, 2020

Sebring Toyota responded

Thank you for your business and this review. We're happy to hear Jordan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alan Jay Toyota Team

December 01, 2020

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Employee Rating

Good location, on time parts department, seemingly over stocked with cars, a variety to choose from. Employee oriented, screening and hiring. Community and Family Supporter. More

by LAWALDEN49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Walton, Christopher Sanchez, Jeff Johnson , Jorge Emilio Basulto

Dec 01, 2020

Sebring Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Alan Jay Toyota. Alan Jay Toyota Team

November 25, 2020

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Employee Rating

Jordan Dancer went above an beyond for us on what could have been one of our worst days. He will have our business any time we are in the market for a car. Thank you! More

by jackabsinth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2020

Sebring Toyota responded

Jack, Thank you so much for your wonderful review! We are thrilled that Jordan had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Alan Jay Toyota! Alan Jay Toyota Team

November 23, 2020

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Employee Rating

The staff couldn't have been friendlier or more helpful. I especially enjoyed the free car wash before I picked up the car! Had a great outside waiting area! More

by CONREITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Walton, Christopher Sanchez, Jeff Johnson , Jorge Emilio Basulto

Nov 24, 2020

Sebring Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Alan Jay Toyota. Please don't hesitate to reach out if you need anything else. Alan Jay Toyota Team

November 17, 2020

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Employee Rating

Thay never did a full inspection on my 2018. Had to take back have work on that should have been none. Now the brakes are making noise like there going bad. And they told me my 0 to 36 warranty was all most More

by Gibletface62.mg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Salerno

Dec 04, 2020

Sebring Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Alan Jay Toyota Team

Nov 17, 2020

Sebring Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Alan Jay Toyota Team

November 14, 2020

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Employee Rating

Price and speedy service was spot on. Friendly staff from the time you drive. Good coffee. Pre-Covid they baked great cookies but alas they discontinued them More

by kenalichtig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Salerno

Nov 16, 2020

Sebring Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Alan Jay Toyota! Alan Jay Toyota Team

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