Jordan Kelley | Page 4

Jordan was very good to work with. Worked with this dealership several times. Always pleasant and good to work with. Will send friends and relatives here. Very friendly place to do bu Worked with this dealership several times. Always pleasant and good to work with. Will send friends and relatives here. Very friendly place to do business. More

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My husband and I went into Ford Lincoln on 1/2/2020 not really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite really knowing what we wonted to buy or what they had to offer in used vehicles, all we new we had a budget , we meet Tucker he is so nice and polite he helped us find a vehicle along with Jordan help also which was very nice also and we love our vehicle I highly recommend Ford Lincoln to anyone Thanks guys More

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Great Salesman I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. Went out of his way to help me get my Vehicle Title sent to the correct address and also helped get my Gap Insurance refunded to me- -both items after the sale of the vehicle. He is thoughtful and caring and will go far in anything he tries. Thanks again, Jordan !!!!! Rich Knight More

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So glad I chose Ford Lincoln of Franklin. I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the s I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the staff. No high pressure, just honest, straightforward dealing. Drove away very pleased with my purchase and the more than satisfactory experience. More

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Awesome first experience! Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I woul Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I would recommend Jordan to anyone looking to purchase a vehicle. He makes you feel comfortable and does not pressure you at all! Couldn’t have asked for a better salesman or better 1st experience. Thanks Jordan! More

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Quick, efficient oil change The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospita The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospitable. More

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PLEASANT PURCHASE Jordan Kelley was my salesman. He was knowledgeable and from exchanges by email, he had some options for what I was looking for. He was patient, arran Jordan Kelley was my salesman. He was knowledgeable and from exchanges by email, he had some options for what I was looking for. He was patient, arranged for multiple test drives and made the whole experience smooth and enjoyable. The whole staff we met during our purchase on Aug 26 were helpful and welcomed us at every opportunity. I highly recommend Ford Lincoln of Franklin and their staff! More

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The best service in the United States, bar none. A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was r A few weeks ago, I purchased a 2013 Ford F150 STX with 36500 miles on it. Keep in mind that this vehicle was sold 'As Is'. Plain and simple, it was right there on the paperwork. I signed it, knowing there was no warranty. The Dealership has a three day 100 mile exchange policy, but a fair bit of that was consumed by the trip home. I also work for the State of Tennessee from home, so I can go a week without driving anywhere. Several days after, the truck lost all power; it was dead. I pushed it to a local mechanic I trust, and contacted Jordan, my sales representative. He IMMEDIATELY got a hold of Jason, the used car sales manager. They offered to buy it back right then and there. The problem was there was nothing comparable on the lot. SO THEY OFFERED TO PAY FOR THE REPAIRS. Take that in. Soak it in.. the Dealership OFFERED to pay 850.00 to resolve the issue, since towing it was expensive, and the truck wasn't safe to drive. I'm waiting for the check to be delivered now; evidently it got stuck in accounting. Jason and Jordan assure me that it will be issued shortly. The former owner had installed an after-market remote start, and we discovered that it'd cause the truck to go absolutely haywire if you tripped it. The HVAC would also randomly cut out. I called Jason, who asked me to bring the truck back so they could look at it. What followed next can only be described as the best service in history. I came in a truck.. so they sent me home in a loaner. They loaned me a 2019 Ford F150 with 2k miles to drive while they worked on mine. They removed the after-market remote start, replaced the HVAC control head, and even went down into the wiring loom to look for the problem.One week later, they found a damaged control wire... they split open the wiring harness and replaced that defective wire and the problem was resolved. All without charging me anything. Not a dime. NOTHING. The truck I bought was used.. and was sold 'AS IS'. At ANY point in time, they could have told me to pound sand... but they didn't. They stood by their product, and made sure it was all made right in the end. While I'm still eagerly anticipating the check's arrival, I can honestly say that this dealership has earned my loyalty, gratitude, and respect. Jason.. Jordan.. Chris... thank you, all. Your help was most appreciated. -Bryan Hall More

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My experience with trading vehiclesit Was awesome My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily and without incident. They made sure that my tradeiin transaction went flawlessly. I would be proud to recommend Ford Lincoln of Franklin to anyone. . Sincerely, a very satisfied customer. Oscar Young More

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Great Customer Experience. We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for a price that both sides felt good with. Jordan was our salesman, Jason our sales manager. Both of them were a pleasure to work with. Facility is also very comfortable - they even have a play room for kids. So far, the truck is doing great - purchased a few days ago. More

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