Jordan Kemp
Jordan Kemp at Motors Northwest

Jordan Kemp | Page 10

Business Manager

Motors Northwest

7007 S Tacoma Way
Tacoma, WA 98409

5.0
122 Reviews

I genuinely enjoy my career and love my profession. I am grateful to be a team member at the wonderful Motors NW. I take pride in providing my customers with over the top customer service and assistance with all of their automotive needs.

5.0

122 Reviews

Write a Review

Dealership Experience

6 yrs, 6 mos

Industry Experience

6 yrs, 6 mos

Specialties & Trainings

Tesla

Languages Spoken

English English

Employee Video

122 Reviews of Jordan Kemp

October 30, 2022

Dealership Rating
Employee Rating

Got a reasonable price on a 2011 Dodge Durango, but once I got it on the road, I had found out quickly why. I barely got it out of town before every engine warning light had come on and brake light sensor h More

by barker2363
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 13, 2023

Motors Northwest responded

Thank you for your candid review Mr. Barker. We apologize. We try and do our best job, inspecting, servicing and reconditioning every vehicle that we offer. Additionally, we hold ourselves to the highest of customer service standards. Obviously, we fell short on this for you. We are genuinely sorry for this experience up to now. Please reach out to any member of our management staff, no strings attached, we will do our best to listen and rectify the situation. We look forward to hearing from you, satisfying your request and learning how to improve.

Apr 18, 2023

barker2363 responded

I already contacted the staff back in October, not sure what you could offer 6 months later that you weren't willing to fix when I first contacted the office. Since the review I have had to replace the following items: - Thermostat - which is why all the lights came on during my drive home, almost as the codes were cleared but the problem wasn't fixed - Brake light switch - Rear tailgate struts - Multiple lights - Back up camera- which didn't fix the back up camera or blind spot problem - Had to get it towed after it wouldn't start to get the TIPM replaced - Currently have an appointment next week to get the HVAC system repaired since the vehicles heating/cooling doesn't work - A future problem I'm sure I will have to fix soon is a possible transmission issue when shifting into a higher gear (around 65 mph) with slight vibration - Lastly, not a repair, but after a few weeks I noticed the rims were not black but a plastic dipped chrome, and are now peeling off some of the wheels Again, at this point I don't expect anything to come from it, just a learning experience for my next vehicle purchase. If there is anything that can be done, that would be great but I'm past the point of "working to make things right". Thank you for the response

October 24, 2022

Dealership Rating
Employee Rating

While shopping around Tacoma for a useful car we came across this lot! We found a great car for a cost within budget. Jarred, JT and Rocky. Thanks guys for being awesome to work with! I hope to send peop More

by Clarkhousehold2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JD Beierle, Rocky Hartwell, Keith Jackson, Destiney and JT

Apr 13, 2023

Motors Northwest responded

Congrats again Clarks! Happy for you! Anytime, anything at all auto-related, let us know, we will be here to assist!

October 16, 2022

Dealership Rating
Employee Rating

The staff is very kind and just lovely to work with! There was no high pressure sales. Just lots of fun and a happy place! All the guys even stayed very late to accomodate me! More

by tlc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hartwell

Apr 13, 2023

Motors Northwest responded

Yippeeeeee-TLC! Congrats again!

October 16, 2022

Dealership Rating
Employee Rating

I have looked for a particular truck for a while. A Ford FX4. I was about to buy one when I saw an ad on cars.com for a truck that Motors Northwest had. The truck and price completely exceeded my exp More

by Travis54124
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Townsend , Rocky Hartwell, Jerry Hipolito, Brandon Yakaboski, Shelby GT500 guy!

Apr 13, 2023

Motors Northwest responded

Right-on-Travis! Congrats again on your new Ford truck! Thank you very much for your candid review and your kind words regarding our wonderful staff members! Please remember to keep us in mind anytime that you need anything at all truck-related. We will be here for you, glad to assist.

October 12, 2022

Dealership Rating
Employee Rating

This is my second time doing business with Motors Northwest and as before, the service was top notch. My salesman Jordan was amazing and extremely knowledgeable about Tesla! These guys made me feel c More

by amyrohloff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Jackson, Brandon Yakaboski

Apr 13, 2023

Motors Northwest responded

Congratulations on your beautiful Tesla! Thank you for your repeat business and your kind words. Please keep us in mind for any automotive needs moving forward.

October 11, 2022

Dealership Rating
Employee Rating

I was nervous about buying a car from a dealership, but I couldn’t have asked for a more relaxed and easy time finding my car at NW Motors. Jordan and Dwayne were super helpful without being pushy, and I nev More

by Meghan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dwayne

Apr 13, 2023

Motors Northwest responded

We are glad we exceeded your expectations and that you found a car you love. Thank you for your kind words. Please keep us in mind for anything automotive related in the future!

October 03, 2022

Dealership Rating
Employee Rating

Was very pleased with jordan! We ended up finding a perfect car for me and Im very happy with motors northwest! More

by Aj64532
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Jackson

Apr 13, 2023

Motors Northwest responded

Thank you for your kind words and your business! We are glad we exceeded your expectations. Please let us know if we can be of service to you in the future.

September 28, 2022

Dealership Rating
Employee Rating

We had a great experience with the dealership. Everybody was very helpful with us We were definitely shop here again for our next Vehicle More

by Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hartwell

Apr 13, 2023

Motors Northwest responded

Congratulations again Rose! happy for you. Remember, we are here for you, anytime that you need anything at all!

September 15, 2022

Dealership Rating
Employee Rating

Jordan and rocky we’re definitely helpful in the car looking and processing of sales. Both of y’all did amazing and we will definitely be back for more future purchases and sending y’all referrals More

by nigelharbison
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hartwell

Apr 13, 2023

Motors Northwest responded

Congratulations again Nigel! Happy for you! Thank you for your confidence, your review and the kind words regarding Rocky Hartwell and Jordan Kemp. Stay in touch, anytime that you need anything at all, we will be here for you, happy to assist.

September 14, 2022

Dealership Rating
Employee Rating

The workers take the time to see what best fits you and gets you out of the lot happy with a car you want. More

by Matthewpoag86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Townsend , Rocky Hartwell

Apr 13, 2023

Motors Northwest responded

Right-on-Matthew! Congrats-again!

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