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Jordan Smith

Overview Reviews (11) Inventory (87)

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Jordan Smith

Sales and Finance Manager

Walt Massey Chrysler Dodge Jeep RAM Columbia

1470 Hwy 98 E
Columbia, MS 39429

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4.5

11 Reviews

Overview Reviews (11) Inventory (87)

4.5

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Jordan Smith

September 09, 2026

Dealership Rating

Employee Rating

It started off a little rough due to the fact that the truck they said was available was not there when I arrived at the dealership. Ended up getting a good deal on another vehicle, so they made up for th truck they said was available was not there when I arrived at the dealership. Ended up getting a good deal on another vehicle, so they made up for the mistake. More

by Leviledlow

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lundin Johnson

Sep 10, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi, we’re glad we were able to turn your visit around after the truck you came in for wasn’t available. I know that wasn’t the start you were expecting, but I’m happy we found another vehicle that worked for you and were able to put together a deal you felt good about. Thank you for giving us the opportunity to make your experience a positive one at Walt Massey CDJR Columbia.

September 08, 2026

Dealership Rating

Employee Rating

I had a great experience. Everyone was very nice and friendly. Answered all my questions and explained all of the features. The only complaint I have is all four of my past je Everyone was very nice and friendly. Answered all my questions and explained all of the features. The only complaint I have is all four of my past jeeps l bought the other dealerships gave me a free jeep cap and jeep tee shirt. But in all l had a great experience More

by PHILIPPEAK61

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Vaughan

Sep 08, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi Philip, I’m glad you had such a great experience with everyone at Walt Massey CDJR Columbia. It’s great to hear the team took the time to answer your questions and explain the features. I’m sorry the Jeep cap and T shirt were a disappointment, I’ll be sure to keep that feedback in mind. Thank you for sharing your experience!

September 02, 2026

Dealership Rating

Employee Rating

Friendly knowledgeable good sales people good service clean building no pressure no snappyways offered more than one test drives clean building no pressure no snappyways offered more than one test drives More

by rickydowell62

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lundin Johnson

Sep 02, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi Ricky, thank you for sharing your experience at Walt Massey CDJR Columbia. I’m glad you had the chance to work with a friendly, knowledgeable sales team without feeling pressured. I hope you are enjoying your new vehicle.

August 30, 2026

Dealership Rating

Employee Rating

Sales guy was good. Finance guy was pushy. Pushed some products and was goi g to replace broken turn signal. His attitude was xxxx poor. Finance guy was pushy. Pushed some products and was goi g to replace broken turn signal. His attitude was xxxx poor. More

by leondsmith83

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lundin Johnson

Aug 31, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

August 29, 2026

Dealership Rating

Employee Rating

They went above and beyond to get me in the vehicle that I thought I wasn't about to get into. If Tim wouldn't have been texting me to see if I still wanted to see about it the vehicle, I wouldn't be in it I thought I wasn't about to get into. If Tim wouldn't have been texting me to see if I still wanted to see about it the vehicle, I wouldn't be in it today. More

by LASHAY74

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Vaughan

Aug 30, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi, I’m glad Tim stayed in touch and helped keep the opportunity open for you at Walt Massey CDJR Columbia. It’s great to know his follow up played such an important role in helping you get into the vehicle you wanted. I hope you enjoy your new vehicle!

August 21, 2026

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Employee Rating

When I needed questions answered about financing…Ghosted…no call back, no email returned. This is fundamental when dealing with customers who you want to have return business financing…Ghosted…no call back, no email returned. This is fundamental when dealing with customers who you want to have return business More

by ERIC.ELMORE9903

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Lundin Johnson

Aug 25, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

August 21, 2026

Dealership Rating

Employee Rating

Great experience, satisfied with both sales and service department. Everyone willing to help and assist. Thanks! department. Everyone willing to help and assist. Thanks! More

by dldunaway

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michelle Moran

Aug 25, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi! Thank you for sharing your experience. I’m glad both our sales and service teams provided the helpful, attentive service you were looking for. Thank you for choosing Walt Massey CDJR Columbia!

August 20, 2026

Dealership Rating

Employee Rating

Took My Truck In For A Recall . service Department Got Right On My Truck. The wait Was Very Short, Great People Working At The Dealership service Department Got Right On My Truck. The wait Was Very Short, Great People Working At The Dealership More

by Bruceard1005

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Elliot, Miguel Rodriguez, Samantha Saucier, Brad Delk

Aug 25, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Hi! I’m glad your recall service was handled quickly. It’s great to know our service team made your visit a positive one. Thank you for choosing Walt Massey CDJR Columbia!

August 15, 2026

Dealership Rating

Employee Rating

Wonderful people. Trustworthy, they listened to all my concerns. Got me the best deal! We will continue to do business with them for years to come. Trustworthy, they listened to all my concerns. Got me the best deal! We will continue to do business with them for years to come. More

by KATE.LINARES

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tim Vaughan

Aug 19, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you, Kate! We're honored to have earned your trust and thrilled our team listened carefully to your concerns while helping you get a great deal. Knowing you plan to continue doing business with us for years to come means so much!

August 10, 2026

Dealership Rating

Employee Rating

very friendly and and easy to work with. answered all questions and good enviroment to be in. answered all questions and good enviroment to be in. More

by TIM.MARTIN1970

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 11, 2026 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Making the process friendly and easy is exactly what we want for our customers! We're glad our team answered all of your questions and created a comfortable, welcoming environment throughout your visit. We appreciate you choosing Walt Massey and hope to see you again!

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