Jorge Aragon | Page 34

Excellent customer service Just had another excellent experience with Jorge Aragon and Infiniti of Ontario. (This is the 3rd car I’ve bought from him). Jorge bent over backward Just had another excellent experience with Jorge Aragon and Infiniti of Ontario. (This is the 3rd car I’ve bought from him). Jorge bent over backwards to get me what I wanted at a very competitive price. He went above and beyond. He has earned my business over the years with his professionalism and excellence in customer service. More

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Excellent customer service Jorge Aaragon was very helpful explaining everything to us. He has excellant customer service. Highly recommend visiting this dealer ship. Ask for J Jorge Aaragon was very helpful explaining everything to us. He has excellant customer service. Highly recommend visiting this dealer ship. Ask for Jorge he will take care of you. Thank you Jorge. More

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It was a very tiring and laborious process, three hours. We first spoke with Jodie about leasing another QX50. She was great, very knowledgeable. We told her what we wanted, and she found the car. The nex We first spoke with Jodie about leasing another QX50. She was great, very knowledgeable. We told her what we wanted, and she found the car. The next time we went out there, we put down a deposit, so the car would be held for us when it came in. In the meantime, we discovered the exact car at a dealer in Oceanside. When we mentioned this to Jodie, she said she would look into it. However, nothing happened. There seemed to be a reluctance to pursue it on the part of management. On Sunday, June 2, we saw that the car had just been delivered to Ontario. My husband called and spoke with Tony. He said Jodie was ill but would be back in the office on Wed. He made an appointment for us. He also said he would put our name on the car and get it cleaned up so it would be ready for us on Wed. When we arrived on Wed, we were told that Jodie was still out sick. Jorge was assigned to help us. No one at the dealership knew we had an appointment. The process did not go smoothly. It seemed that Jorge, who was very nice and polite, did not really know how to proceed. This was not his fault. We were there for an hour and a half before he discovered that we had put a deposit down on the car. He constantly jumped up and ran to another office to ask for help. We had been approved by Infiniti financial, but still had to go through form after form. This is our third Infiniti. We should have been in the system. I feel that Tony dropped the ball. When Jodie was still out on Wed., he should have stepped in and taken us through the process. He obviously had not discussed our conversation on Sunday with any salesperson. It took way longer than it should have. The car had not been cleaned up as Tony said it would be. If we had been able to complete the transaction with Jodie, this review would read differently. The facility is beautiful, spotless and very appealing. (The reason for four stars). However, it is glaringly obvious that communication is lacking. When our lease is up, we will have to decide whether or not to lease or buy another vehicle from Infiniti of Ontario. More

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Great experience Jorge Aragon helped me out with my first Infiniti and I went back to him for another one 3 years later. He is professional, efficient and most of all Jorge Aragon helped me out with my first Infiniti and I went back to him for another one 3 years later. He is professional, efficient and most of all patient. He worked hard to find the vehicle I needed with the options I wanted. He was also able to get me the price I wanted. Needless to say I drove away a very happy person in my new car. More

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Great deal, friendly service I’ve been shopping for a car for a while now and this dealership treated me well and made me comfortable with my decision. I highly recommend them if I’ve been shopping for a car for a while now and this dealership treated me well and made me comfortable with my decision. I highly recommend them if your in the market for a car. Miki and Jorge worked to get me exactly where I.needed to be with this purchase. An overall great experience More

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Number 8 Infiniti The excellent treatment you receive the honesty, knowledge, kindness, value . Each dept is excellent number 8 for me. No other place to go but her The excellent treatment you receive the honesty, knowledge, kindness, value . Each dept is excellent number 8 for me. No other place to go but here for me More

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Best customer service and loyalty to the customer. A big thank you to Jorge, Eric, Miki, Andrew and Maritza! Because of them this is Infiniti #7 for us in 12 years! See you for #8 next year. They have A big thank you to Jorge, Eric, Miki, Andrew and Maritza! Because of them this is Infiniti #7 for us in 12 years! See you for #8 next year. They have earned our loyalty. Big Thank You! More

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Good experience You get what you pay for. Everyone was friendly and really helpful. Specially Jorge Aragon. He took me through the whole process of buying my You get what you pay for. Everyone was friendly and really helpful. Specially Jorge Aragon. He took me through the whole process of buying my car. Thanks again. More

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Awesome Service Joreg the sales manager was very helpfull.. i had mention to them i was short on time, they did everything super fast. The longest was deciding the ca Joreg the sales manager was very helpfull.. i had mention to them i was short on time, they did everything super fast. The longest was deciding the car i wanted... More

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Outstanding Customer Service This is my fourth lease with Infiniti. Always a great experience from beginning to end. Would highly recommend Jorge and Manuel for their exceptional This is my fourth lease with Infiniti. Always a great experience from beginning to end. Would highly recommend Jorge and Manuel for their exceptional customer service. More

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