Jorge Aragon | Page 36

Beyond helpful Since I've purchased my car, nothing but good words can be said about Infiniti of Montclair. They've given me (a 21 year old) an incredibly amazing de Since I've purchased my car, nothing but good words can be said about Infiniti of Montclair. They've given me (a 21 year old) an incredibly amazing deal on a used car that feels brand new. Both the service and sales team have been incredibly helpful and genuine with everything that's asked of them and it's made car buying and ownership enjoyable and stress free. Thank you Infiniti for treating everyone like a VIP. More

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Alwats Excellent Service We are always taken by Sale person Jorge Aragon, who always takes care of us on all purchases of our new vehicles. He always honest with us & trays to We are always taken by Sale person Jorge Aragon, who always takes care of us on all purchases of our new vehicles. He always honest with us & trays to make sure were satisfied with our purchases. He's a great sale person. More

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Fifth Infiniti sold to me by Jorge. I always have a great experience at Montclair Infinity. Jorge Is the reason I keep coming back. He is awesome. He take care of everything from start I always have a great experience at Montclair Infinity. Jorge Is the reason I keep coming back. He is awesome. He take care of everything from start to finish. He is also very patient explaining the car’s . Features. Couldn’t be happier with Jorge and Montclair Infinity. More

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Seamless Saul was easy to work with. He answered all questions and was extremely helpful. He worked well with our bank and made the transaction seamless. Saul was easy to work with. He answered all questions and was extremely helpful. He worked well with our bank and made the transaction seamless. More

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9 Years of Wonderful Service!!! Infiniti of Montclair has been nothing but exceptional when it comes to service. I just purchased my QX60 and received remarkable assistance from Jor Infiniti of Montclair has been nothing but exceptional when it comes to service. I just purchased my QX60 and received remarkable assistance from Jorge Aragon. My QX60 is the third vehicle I have purchased from Infiniti of Montclair. I have always had Quality customer service from all staff. I will see you guys in a few years for my next Infiniti. Oh yea, Olivia, I will see you soon for service. More

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Amazing customer service !! Mouris and Jorge were just great and comfortable to deal with, this are some great people that answer all our questions and helped us get into my new Mouris and Jorge were just great and comfortable to deal with, this are some great people that answer all our questions and helped us get into my new Infiniti Q50.. great customer service wa provided and fast ! Thank you !! More

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Exceptional Sales and Service!! Jorge at IOM is an exceptional salesman. No pressure always looks out for whats best for the customer. I have purchased multiple cars from him as we Jorge at IOM is an exceptional salesman. No pressure always looks out for whats best for the customer. I have purchased multiple cars from him as well as my family members. I wouldn't go to anyone else! The service department is also top notch! All ways available to help and stright forward with no surprises. Andrew is always willing and goes above and beyond to make my experience #1. Thank you IOM staff! More

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My fifth Infiniti fro this dealership Jorge has been especially helpful in finding me the best vehicle for my needs he has driven cars to my home and helped me to learn features of vehicl Jorge has been especially helpful in finding me the best vehicle for my needs he has driven cars to my home and helped me to learn features of vehicles I leased More

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Jorge Aragon Jorge was excellent. He made my experience easy and convenient. He answered all my questions and made the process enjoyable. He was a great deal of he Jorge was excellent. He made my experience easy and convenient. He answered all my questions and made the process enjoyable. He was a great deal of help. More

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What Should Have a Been a Better Experience Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light aft Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light after I left. I was surprised it wasn't noticed when they gave me the car. I I called the next day, asked if I could bring it in and get a loaner. Eric said "yes" and I stressed that I needed the loaner to plz be ready when I got there because I was bringing it by on way to a meeting. Eric said it would be. As it turns out, it wasn't. I had to wait 15 minutes but I still didn't get upset (they kept telling me it was almost ready) until after the 15 minutes a young lady came up to me with paperwork in her hand saying she needed to get my insurance information. I could no longer contain my frustration. First, I was taking my time to bring the car back the first day of owning it. Second, I explicitly said I needed the loaner ready when I got there - it was important for my work. Third, and most frustrating, was I was standing there for 15 minutes not doing anything. I know the insurance was important but I didn't understand why it wasn't taken care of during those 15 minutes. Eric assured me it would be all lined up but it clearly wasn't. I also met Tony when I got there. The one who was there for me the most was actually Mouris who wasn't even my sales person. I was unnecessarily late to my appointment but what I found surprising the most was that when I brought the car back, neither Eric nor Anthony said a word to me. I I used to manage branches of Wells Fargo and if I had a customer that left my branch upset and came back in again, I would have been gone up to me to smooth things over. Despite their saying how I would be taken care of going forward, I felt they both dropped the ball. And once again, only Mouris was there for me. I thought he was a real pro. I'm not complaining. I'm just saying what happened since you asked and how I felt about it. Manny at Finance was very nice/efficient and the girls who greet the customers are also very nice. And I really like the car I bought. Thanks for asking. More

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