Jorge Cerventes | Page 7

Took my Silverado in for its usual maintenance. When I handed over my truck to be serviced I got it back dirty on the inside. The drivers side floor mat had a big grease shoe print on the floor mat When I handed over my truck to be serviced I got it back dirty on the inside. The drivers side floor mat had a big grease shoe print on the floor mat and the right side bumper had leak marks on it from whatever the mechanic was servincing. His is careless and I ended up having to clean up behind the mechanic, no floor mat protector was ever put in place. I keep my truck in great condition I don't need it screwed up by a lazy careless mechanic. More

by JAMESMCMULLEN555 Verified Customer Verified Customer

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Penske Chevrolet was great! The whole transaction was quick and easy. Grateful to the whole team The whole transaction was quick and easy. Grateful to the whole team More

by jorgeandsum1111 Verified Customer Verified Customer

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Good experience and very happy with there service they did a recall for me that I didn’t expect did a recall for me that I didn’t expect More

by BR59CHEVY Verified Customer Verified Customer

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Truck was promised to be ready, we drove down to buy/pick up the truck and it wasn’t ready and was told we had to buy the truck first then bring it back for cleaning and repairs and color sand .Paperwork was up the truck and it wasn’t ready and was told we had to buy the truck first then bring it back for cleaning and repairs and color sand .Paperwork was wrong and after all of that there’s a part hanging from under the glove box that nobody fixed and the windshield has a chip in the bottom driver side that I didn’t notice because the truck was dirt, not sure if a gm certified vehicle should have a chipped windshield?. Only got got 3/4 tank of gas. I will never do business nor refer anyone to this dealership!! I own a business myself and pride myself in customer service and this was far from good customer service!! More

by BWEBER215 Verified Customer Verified Customer

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Good service very generous so pleasant like no other dealer gave us such a good service and specially so friendly dealer gave us such a good service and specially so friendly More

by KHLOE.CRIS423 Verified Customer Verified Customer

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Nicola and Jorge helped me out with my new truck great service from them both! service from them both! More

by cardieljose310 Verified Customer Verified Customer

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I just purchased a 2018 Jeep Wrangler on April 17th 2023 and I think it was the biggest mistake I have ever made. As soon as my family and I got back home to the San Fernando Valley the Jeep was leaking coo and I think it was the biggest mistake I have ever made. As soon as my family and I got back home to the San Fernando Valley the Jeep was leaking coolant from the radiator. I called them the next day in the morning and they said bring it in. When I got to the dealer it was a different vibe. They were acting like they didn't know me and told me to speak to Jake from sales, he was nowhere to be found. The sales manager Jorge was on lunch and no one knew when he was coming back. My sales rep said he didn't know the people at the service center. I knew at that point I indeed made a big mistake coming here. The Service shop guy Felipe who checked the car in did not know what was going on with the Jeep. This made me feel like I was robbed and was not getting any respect or answers. After waiting for over an hour and I went looking for them they told me they would fix it and call me when ready. Next day I was called to pick it up and I was told it was fixed and everything was fine. Took it home and it started over heating and coolant was now leaking from the radiator reservoir meaning the coolant system has pressure building up usually indicating that the Head Gasket on the car is bad. This is a HUGE ISSUE I just bought this car in "good condition" 2018 60K miles. I took it to my mechanic who did the Block Combustion Leak Test this is a used to detect the presence of exhaust gases in an engine's cooling system and that was positive meaning the head gasket is indeed blown or even a crack in the cylinder head or heads. I called my sales rep Angel he said to talk to Jorge sales manager. Finally talked to Jorge he said bring it in. Let me remind you this is taking time off from work and I have to drive 1 hour+ each way in traffic with my wife following me in her car and wasting tons of gas for a trash jeep they sold me. I need my money back every penny of my down payment this is unacceptable and disgusting. I trusted them to place my Family and I in a working vehicle for us to enjoy but got the opposite. This dealer needs to get it together there website says all these great things that they do not do for the customer. My name is Luis Meza and I was robbed by this dealer and am not getting any answers. More

by Luis Meza Verified Customer Verified Customer

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