Jorge attended me very well. He was very friendly and
very knowledgeable with every question I had. He also helped me get the vehicle I was looking for at such a great price under my circumstances. As we
very knowledgeable with every question I had. He also helped me get the vehicle I was looking for at such a great price under my circumstances. As well as being bilingual and being able to guide me in my first language being spanish!
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by edwin
Jul 24, 2021 -
Rapids Honda responded
Thank you for taking the time to write this review, Edwin! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jorge was excellent to work with on a sale. Negotiated
a good price with little back and forth and no pressure.
a good price with little back and forth and no pressure.
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by goethajp
Verified Customer
Verified Customer
Other Employees Tagged:
Katie Young
Jul 05, 2021 -
Rapids Honda responded
Congratulations on your new purchase! Quality customer service is always our number one priority, and we're happy to hear that Jorge met your expectations. Thank you again for choosing Rapids Honda; we look forward to having you as one of our valued customers for many more years to come!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jorge went out of his way to help us get what we needed.
He was an awesome person to work with.
He was very informative and helpful.
He was an awesome person to work with.
He was very informative and helpful.
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by peggyolson65
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey
Jun 17, 2021 -
Rapids Honda responded
Thank you, Peggy, for your business and this review. We're happy to hear Jorge was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
good customer service, having a bit of trouble with the
language I was able to speak to a representative in my language and I was able to understand all the important aspects of my purchase.
language I was able to speak to a representative in my language and I was able to understand all the important aspects of my purchase.
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by slebron71
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey
Jun 17, 2021 -
Rapids Honda responded
Thank you! Jorge, Roy and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Needs proactive followup for extras purchased along with
a new car. Better training on GPS & OTHER electronics. How is one to get their car wash
a new car. Better training on GPS & OTHER electronics. How is one to get their car wash
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by dwkl
Verified Customer
Verified Customer
Other Employees Tagged:
Alexis Edwards, Katie Young
Jun 08, 2021 -
Rapids Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jun 09, 2021 -
dwkl responded
I would rather talk over the phone.
Dick West
7632424837
Jul 20, 2021 -
dwkl responded
kgrantwit@rapidshonda.com
Jorge was absolutely fantastic, I got a great deal and a
very reliable vehicle. The financing was great and the management team went all out to get me a great deal.
very reliable vehicle. The financing was great and the management team went all out to get me a great deal.
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by stacy072564
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey, Katie Young
May 20, 2021 -
Rapids Honda responded
Thank you for your very kind review, Stacy! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I am very happy with your services. So, like this you
help others to provide best or good service. Thank you for your great service.
help others to provide best or good service. Thank you for your great service.
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by nabinkumarsharma50
Verified Customer
Verified Customer
May 10, 2021 -
Rapids Honda responded
Thank you very much for taking the time to leave us a review It was a pleasure having you at the dealership. We appreciate your business!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Everyone is clean, presentable, and, professional.
Everything was done on time, and, as promised. Auto Butler was supposed to do a free, complimentary vacuuming. That did not happen. Beyond that,
Everything was done on time, and, as promised. Auto Butler was supposed to do a free, complimentary vacuuming. That did not happen. Beyond that, everything went well.
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by nynorsk_bokmal
Verified Customer
Verified Customer
Apr 28, 2021 -
Rapids Honda responded
Hello,
Thank you for taking the time to submit a review. We are so glad to hear that everything was done on time and you found our staff to be professional. We truly appreciate your business. We apologize, however, that we missed the mark on the Auto Butler. If you would like to further discuss your concerns, feel free to contact me at your convenience.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Was great. Warm welcoming. Walked out with a new car and
didn’t expect to it I did and I love the new ride I now have.
didn’t expect to it I did and I love the new ride I now have.
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by meganjbeau
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey
Apr 02, 2021 -
Rapids Honda responded
Thank you for taking the time to write this review and let us know how we are doing, Megan. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
When I arrived to pick up my car, nobody addressed me or
even said hello for several minutes. There were at least 6 employees standing around talking to each other. They didn't fix the problem. Recalled pa
even said hello for several minutes. There were at least 6 employees standing around talking to each other. They didn't fix the problem. Recalled part for 'Keyless Start System Problem' was "replaced", yet I'm still getting the error. I have a photo that is dated after the repair date that shows the error.
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by bethchan
Verified Customer
Verified Customer
Apr 19, 2021 -
Rapids Honda responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Sincerely,
Katie Young
General Sales Manager
(952) 207-7826
kyoung@rapidshonda.com
Apr 03, 2021 -
Rapids Honda responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Sincerely,
Katie Young
General Sales Manager
(952) 207-7826
kyoung@rapidshonda.com