Jorge Medrano

Clay Cooley Nissan responded

We sincerely apologize for your experience and any upset caused. Our team is committed to providing respectful and professional service to all customers. We take your feedback seriously and will address this matter internally to ensure better customer interactions in the future. Thank you for bringing this to our attention.

Clay Cooley Nissan responded

Hello Andr3s_373, We sincerely apologize for your experience and any inconvenience caused. We take responsibility for the issues you've raised and are committed to addressing them. Please contact us directly so we can review your situation and work toward a resolution. Your feedback is important, and we appreciate the opportunity to improve our service. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Pbaker78, Thank you for your positive feedback. We're glad to hear you received great customer service and that your vehicle was ready promptly. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Pmtmyra, Thank you for your kind words and for trusting us with your vehicle. We're glad to hear that the work was completed smoothly and that Joseph kept you updated throughout the process. We appreciate your continued business and look forward to assisting you with future repairs. Your satisfaction is our priority, and we're pleased to know you're happy with our service. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Vanziemd, Thank you for your kind words. We're delighted to hear that Jorge provided patient, understanding, and pleasant service while resolving your issues. We appreciate your feedback and will share it with our team. It's great to know we could meet your expectations and assist you effectively. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ronaldgraves94, We sincerely apologize for your experience at our dealership. It’s disappointing to hear that you found our service unprofessional and unsatisfactory. We strive to provide excellent service to all our customers, and it’s clear we fell short in your case. Your feedback is important, and we would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Ellisnola, Thank you for your kind words! We're thrilled to hear that you received great service during your recent oil change, especially since you arrived close to closing time. Our team always aims to accommodate our customers and provide efficient service, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Vcl062, ¡Gracias por sus amables palabras! Nos alegra saber que nuestro servicio le pareció profesional y eficiente. Nos alegra saber que se fue con un auto limpio, ya que nos esforzamos por brindar una experiencia de primera clase a todos nuestros clientes. Su satisfacción es nuestra prioridad y agradecemos sus comentarios. ¡Esperamos atenderle de nuevo en Nissan! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000