Jorge Monreal | Page 2

Jorge is a great service advisor. He is responsive and very capable. Easy to reach and a good communicator. I loved getting a ride home quickly and an Uber drive back to the dealershi He is responsive and very capable. Easy to reach and a good communicator. I loved getting a ride home quickly and an Uber drive back to the dealership. I didn't have to wait more than 2 minutes for each driver! More

by HEMERSON Verified Customer Verified Customer

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Buen servicio. Y mi coche estubo en la hora acordada, muy buen servicio espero regresar. Y mi coche estubo en la hora acordada, muy buen servicio espero regresar. More

by PANTOJA.JOSE1945 Verified Customer Verified Customer

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Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

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The staff at Coastal Chevrolet were very helpful with questions that I had . They were polite and professional. questions that I had . They were polite and professional. More

by GLENN.WHITE Verified Customer Verified Customer

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Very considering to help in any way they can. You never have to worry about not being serviced. You never have to worry about not being serviced. More

by WCATHERLEAN Verified Customer Verified Customer

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Jorge was excellent! If you’re looking for a good service rep! This is your guy! If you’re looking for a good service rep! This is your guy! More

by KMon805 Verified Customer Verified Customer

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I always have my services done at the dealership. Jorge is alway professional very promp. Excellent customer service. Jorge is alway professional very promp. Excellent customer service. More

by MARI1SOL1976 Verified Customer Verified Customer

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Awesome communication and awesome work in a timely matter. Good customer service Thank you Mario matter. Good customer service Thank you Mario More

by MARIOARZATE Verified Customer Verified Customer

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I usually have good experiences with my service. This particular time I mentioned that one of my tire pressure sensors was not working. The quote for repair was $500 (including the $139 oil change). This particular time I mentioned that one of my tire pressure sensors was not working. The quote for repair was $500 (including the $139 oil change). A little too excessive for me. After service, none of my sensors were registering on the dashboard…not a coincidence. I’ll get my own $9 TPMS relearn tool and fix it myself. More

by dmlemkuil Verified Customer Verified Customer

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The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

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